I was visiting San Francisco for two weeks when I ran out of ink. Being a first time visitor, finding this MontBlanc store was a challenge. Finding parking was frustrating and I had to resort to parking at the curb with the engine running, with my friends waiting in the vehicle. I rushed into the store where I was met by the store manager whose name was Elizabeth. I told her I needed ink cartridges for my Classic MB 144, and asked her for Mystery Black and Royal Blue. She told me she was out of Royal Blue, so I asked for two boxes of Mystery Black. What she did next both surprised and delighted me! She gave me the two boxes of ink cartridges as complimentary gifts, for being a loyal fan of MontBlanc pens. I would definitely do business with this store in the future.