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1st Move International
Moving and Storage Service
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1st Move International
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Contact Information
International House Industrial Estate Chittening, Bristol BS11 0YB, UK
+44 117 982 8123shipit.co.uk
Moving and Storage Service, Freight Forwarding ServiceToday Closed
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4.0
40 reviews
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3 star
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2 star
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1 star
8 reviews
"It is a very personal service and you feel like a valued customer."
"Also I felt their communication was first rate from start to finish."
"My three piece leather suite was damaged beyond repair when shipping over."
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Paolo Torelli
a month ago
Extremely unhappy. Kept being given excuses for the shipping not to be shipped, never their fault of course and no compensation offered despite having paid premium for a 20 day estimate delivery for what took them 80 days to deliver.
Necessary information such as regulations and allowed items was sparse at best. I followed their instructions but turns out they were wrong. They were very responsive and helpful until they collected all items and access to the money. The fine print is thick with them, and they are keen on removing entries from quotes, which misled me to accept absurd door-to-door delivery costs.
Over a year after the move I still haven't received the final papers, no payment from the insurance for the poor handling and damaging of the items they packed (the ones I personally packed got no damage) despite being at higher premium than competition.
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Robert Kirkpatrick
5 months ago
I used 1st Move to transfer our belongings from the UK to the US where myself and family were relocating for a number of years. Right from day one the communication was excellent, answering any questions I had and raising things I hadn't thought of too, always keeping me informed of the status of my move. On the day of collection there had been communication between myself and the office and the two removals guys turned up prepared and informed. I was then notified at each stage of the shipping, (the Facebook pictures of your shipment are a nice touch), until delivery to the US. The only communication break down was when dealing with the third party responsible for delivery to the house, the general communication was good with them and the belongings still arrived in excellent condition however I had asked to be informed before delivery and found out 25mins before the driver arrived, as I was about to board a plane to NY. Fortunately there was someone at the house who could receive them, but that may not have been the case.
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David Hardy
5 months ago
very very vague description of the actual service you get. i'd go as far as to say it is misleading. my booking form states i have paid for shipping from my UK address to a warehouse in San Francisco. What it fails to mention anywhere is that the shipment stops at multiple locations on the way and each of these locations charges a holding and handling fee. Mine have totaled an extra $588 on top of the original $1000 i paid. I haven't even seen if the items have been handled well.
Be warned!! check to see EXACTLY what you are paying for. Will NEVER use again and would never advise anyone to use
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Alan Young
10 months ago
We used 1st Move in order to move our belongings and car from Wiltshire to Cyprus. The staff in the Avonmouth offices were all very friendly, approachable but always professional. The Freephone number was always answered very promptly and emails responded to speedily - all instructions received were easy to follow...and when I drove our car to Portishead without the correct documentation (which had been provided by 1st Move) Andrew kindly faxed a copy to the port authorities. The move went like clockwork until our container ended up in Haifa instead of Limassol but 1st Move sorted this out for us. We'd recommend their services. Thanks again!!
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Robert Lettieri
2 weeks ago
AAA Customer Service, the whole process was a walk in the park with these guys.
From the moment I made contact and up till now I've been up to date with my shipment, once my VIA was approved these guys kicked into action and had my Van ready within 24 hours for the port.
Still, not often you get top quality service and competitive pricing under one roof, Autoshippers go above and beyond to make this whole experience as smooth as sailing.(pardon the pun)
Would I use Autoshippers again YES
Would I recommend Autoshippers to anyone YES
Thank you Guy it's been great doing business.
One very happy customer
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Vlad Krasnov
6 months ago
The company will give you an attractive offer, but the very fine print in the offer states that the offer excludes destination charges.
For me it meant that I had to pay double in the end to actually receive my shipment.
You are not aware of the charges when they take your stuff, and it is held hostage through the whole process, so you have no choice but to pay and pay.
Also note that they will not ship to your address, but to some warehouse nearby, and you will have to go there physically for the pickup (and pay some more).
If you decide to get an offer make sure it is includes all door to door offer.
Oh, and there is no live tracking as promised, and it took 2 months until I received the goods.
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Jeanmarie Mandic
10 months ago
Never having shipped anything to another country, I had no idea where to start. 1st Move International took all the guess work out of it. Every step of the way, the team were there to answer all questions, no matter how ridiculous. All emails were responded to the same day, not bad when you consider I am in Canada and all my belongings were in Scotland. Even making the payment was easy. The wonders of the internet! Once the shipment was picked up from Scotland, I was kept informed of its progress the whole way. I loved being able to track the ship across the Atlantic. Many thanks to all at 1st Move International for all their hard work, and for not laughing too much at all my ridiculous "blonde" moments!
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Muneer Alqahtani
9 months ago
They charged me as much as £840 to move my stuff from the UK, which is twice as much as many other companies. But I got blinded by the reviews and their agent on the phone told me that there'll be no hidden costs, and this will cover everything from A-Z. I thought why not, as long as it's stress-free and I know that this is all what I have to pay. However, it was a lie. They handed my stuff to a third party in the country of destination without my permission. That third party, which is another company had their own charges, terms & conditions. I contacted 1st MI, they said our job is just to take your stuff to the country of destination and that's all, good luck with the rest. The third party refused giving my stuff before paying as much as £500 in total. If I had known that the services provided are nothing but moving my stuff to the country of destination, I would've gone for a much cheaper company (I found one that charges £350) but I was afraid of hidden charges that sometimes could reach astronomical numbers. But this one was no different at all, but charging you twice as much as others for less than an ordinary service. I have contacted the university office to warn students from dealing with them after I told them what happened. I will never use them every again and will never recommend them to anyone.
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