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1st Move International
Moving and Storage Service
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International House Industrial Estate Chittening, Bristol BS11 0YB, UK
International House Industrial EstateGBBristolBS11 0YB
+44 117 982 8123shipit.co.uk
Moving and Storage Service, B to B Companies
Moving and Storage Service
B to B Companies
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Freight Forwarding Service
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Review Summary
3.8
43 reviews
5 star
28 reviews
4 star
2 reviews
3 star
1 review
2 star
2 reviews
1 star
10 reviews
"It is a very personal service and you feel like a valued customer."
"Also I felt their communication was first rate from start to finish."
"My three piece leather suite was damaged beyond repair when shipping over."
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Val Kitty's profile photo
Val Kitty
3 months ago
To everybody planning on using an international removal service, you know that the search alone for a decent company is daunting. I spoke with lots of people when it came to moving from London to Denver and I was seriously stressed after doing so. When I got in contact with 1st Move my fears were put to bed and though I was still anxious that my things would get to the US in one piece and I wouldn't get 'ripped off' with a bad service, I chose to listen to my gut. The team at 1st Move were so kind and understanding and as a person who HATES filling out forms I thought the process was going to be a nightmare, but it was smooth and any silly question I had was answered :) Come removal day, the men who came to take my things were so nice and friendly and I felt comfortable with them taking my life's possessions from me. After the items were packed on a pallet I could see the progress and I was even informed when my shipment was going to be late. The last piece of worry from me was going to be how my pallet was treated by the US agent, would it be ripped to shreds? Would it stay in port for days? Would I get charged lots to release it? All I can say is that the US team were very communicative, I paid a small release fee and that was that. After being told it would be late it arrived a week before my original date :) Perfect timing! I will definitely use 1st Move again, we established trust, EVERYBODY I dealt with was fantastic and they proved to me that they can do as they say.
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hae in Jin
2 months ago
Extremely disappointed that they give you an initial quote, that seems reasonable, but later on once they had all my things, charged me 2x the quote. With no choice, because they have a cancellation fee, I just went with it. But later on, when my things arrived in the US, the company that received it, charged me more! Labelling everything as "handling fees". It makes me sad that I had to pay so much to simply go back home!
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Robert Lettieri
4 months ago
AAA Customer Service, the whole process was a walk in the park with these guys. From the moment I made contact and up till now I've been up to date with my shipment, once my VIA was approved these guys kicked into action and had my Van ready within 24 hours for the port. Still, not often you get top quality service and competitive pricing under one roof, Autoshippers go above and beyond to make this whole experience as smooth as sailing.(pardon the pun) Would I use Autoshippers again YES Would I recommend Autoshippers to anyone YES Thank you Guy it's been great doing business. One very happy customer
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Robert Kirkpatrick
8 months ago
I used 1st Move to transfer our belongings from the UK to the US where myself and family were relocating for a number of years. Right from day one the communication was excellent, answering any questions I had and raising things I hadn't thought of too, always keeping me informed of the status of my move. On the day of collection there had been communication between myself and the office and the two removals guys turned up prepared and informed. I was then notified at each stage of the shipping, (the Facebook pictures of your shipment are a nice touch), until delivery to the US. The only communication break down was when dealing with the third party responsible for delivery to the house, the general communication was good with them and the belongings still arrived in excellent condition however I had asked to be informed before delivery and found out 25mins before the driver arrived, as I was about to board a plane to NY. Fortunately there was someone at the house who could receive them, but that may not have been the case.
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Lola Wang
2 months ago
SCAM! They will give you an initial quote, and by the time they already have all your things to ship-- this company will give you a different price MUCH more than the original quote with the excuse that there are more handling fees involved. SCAM SCAM SCAM!!!!!!! AVOID AT ALL COST. YOU WILL END UP PAYING 50% more
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Paolo Torelli
5 months ago
Extremely unhappy. Kept being given excuses for the shipping not to be shipped, never their fault of course and no compensation offered despite having paid premium for a 20 day estimate delivery for what took them 80 days to deliver. Necessary information such as regulations and allowed items was sparse at best. I followed their instructions but turns out they were wrong. They were very responsive and helpful until they collected all items and access to the money. The fine print is thick with them, and they are keen on removing entries from quotes, which misled me to accept absurd door-to-door delivery costs. Over a year after the move I still haven't received the final papers, no payment from the insurance for the poor handling and damaging of the items they packed (the ones I personally packed got no damage) despite being at higher premium than competition.
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Vlad Krasnov
10 months ago
The company will give you an attractive offer, but the very fine print in the offer states that the offer excludes destination charges. For me it meant that I had to pay double in the end to actually receive my shipment. You are not aware of the charges when they take your stuff, and it is held hostage through the whole process, so you have no choice but to pay and pay. Also note that they will not ship to your address, but to some warehouse nearby, and you will have to go there physically for the pickup (and pay some more). If you decide to get an offer make sure it is includes all door to door offer. Oh, and there is no live tracking as promised, and it took 2 months until I received the goods.
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David Hardy
9 months ago
very very vague description of the actual service you get. i'd go as far as to say it is misleading. my booking form states i have paid for shipping from my UK address to a warehouse in San Francisco. What it fails to mention anywhere is that the shipment stops at multiple locations on the way and each of these locations charges a holding and handling fee. Mine have totaled an extra $588 on top of the original $1000 i paid. I haven't even seen if the items have been handled well. Be warned!! check to see EXACTLY what you are paying for. Will NEVER use again and would never advise anyone to use
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