Profile

Cover photo
In the Chat Communications Inc.
20 followers|8,670 views
AboutPostsPhotosVideos

Stream

 
We're sharing the answer to this question and several great tips for initiating meaningful engagements with consumers in social media on our blog today: 
1
Add a comment...
 
We are excited to announce the official launch of ITC Enterprise, our enhanced social media sales and servicing platform that has been designed specifically for contact centers. Learn more here -
1
Add a comment...
 
While companies continue to invest in social media marketing, consumers may be wishing for customer service teams to take over.
A research study conducted at UCLA just revealed that customers have high demands when engaging companies through social networks.  As it turns out, tweeters
1
Add a comment...
 
Failing to respond to brand mentions and only responding to positive mentions are just a couple examples of the social media customer service mistakes to avoid.
Company Twitter and Facebook accounts are increasingly being used as customer service platforms, but some businesses are making big mistakes in the customer social sphere. Avoid these six errors when handling your customer relationships online.
1
Add a comment...
 
The infographic on our blog today has some surprising statistics about the social media customer experience in 2014 and 3 easy steps to get going with your social media sales and servicing strategy.
Free Infographic - 3 Steps to an Effective Social Media Sales and Service Strategy for 2014
1
Add a comment...
 
Stand by... In the Chat's Google+ page is getting ready to launch!
1
1
Chris Howlett's profile photoKristie Schmuck's profile photoJoe De Luca's profile photo
4 comments
 
Actually John would struggle driving 26 miles - Congrats Holly!! 
Add a comment...
Have them in circles
20 people
John Huehn's profile photo
Philip Mondor's profile photo
LINDA FARAH DEE's profile photo
Darren Hurst's profile photo
hithem husin's profile photo
Nick Savva's profile photo
Mireille Dallaire's profile photo
Daniel Zaccagnini's profile photo
Chris Howlett's profile photo
 
In a recent article published by Business News Daily, Nicole Fallon explores Big Data and explains why human interpretation is still necessary.

When asked for his thoughts on the topic, our CEO, John Huehn identified new technologies that are emerging which are allowing for human analysis to be re-focused where it is truly necessary...check it out!
John Huehn explains how new technologies gather and break down Big Data and how to use strategic human interpretation to achieve the results you want.
1
Add a comment...
 
We know that many companies are notoriously bad at handling customer service over social-media platforms. With a huge increase in customers turning to social channels to communicate, businesses should be focusing more and more resources to handle the demand.
1
Add a comment...
 
If you still think social media is a fad, you need to read this. McKinsey estimates that social media will unlock $1.3 trillion in value for businesses.
1
Add a comment...
 
Most companies miss or mishandle up to 80% of customer engagement opportunities. Social media has evolved from a marketing channel. Customer support teams need a plan and need to be involved. [INFOGRAPHIC] 
1
Add a comment...
 
If you love social media, you'll love this job! We're #hiring a Social Media Content Analyst http://bit.ly/1kBWxo2
1
Add a comment...
People
Have them in circles
20 people
John Huehn's profile photo
Philip Mondor's profile photo
LINDA FARAH DEE's profile photo
Darren Hurst's profile photo
hithem husin's profile photo
Nick Savva's profile photo
Mireille Dallaire's profile photo
Daniel Zaccagnini's profile photo
Chris Howlett's profile photo
Contact Information
Contact info
Phone
5199548591
Email
Address
Waterloo, ON
Story
Tagline
Making Social Media Actionable through Analytics and Engagement
Introduction
In the Chat Communications is a leader in social media sales, service and insight solutions, combining advanced text mining & analytics with an intuitive engagement platform to help companies use social media to connect with consumers for sales and service.
Links