Company Twitter and Facebook accounts are increasingly being used as customer service platforms, but some businesses are making big mistakes in the customer social sphere. Avoid these six errors when handling your customer relationships online.
In a recent article published by Business News Daily, Nicole Fallon explores Big Data and explains why human interpretation is still necessary.
When asked for his thoughts on the topic, our CEO, John Huehn identified new technologies that are emerging which are allowing for human analysis to be re-focused where it is truly necessary...check it out!
We know that many companies are notoriously bad at handling customer service over social-media platforms. With a huge increase in customers turning to social channels to communicate, businesses should be focusing more and more resources to handle the demand.
Most companies miss or mishandle up to 80% of customer engagement opportunities. Social media has evolved from a marketing channel. Customer support teams need a plan and need to be involved. [INFOGRAPHIC]
Making Social Media Actionable through Analytics and Engagement
In the Chat Communicationsis a leader in social media sales, service and insight solutions, combining advanced text mining & analytics with an intuitive engagement platform to help companies use social media to connect with consumers for sales and service.