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Surviving CRM
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Microsoft Dynamics CRM tips, news, thoughts
Microsoft Dynamics CRM tips, news, thoughts

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With the upcoming ISV Cloud Embed program that promises developers the ability to use Dynamics 365 as "building blocks" for their own applications, is the idea of a "pure XRM" product offering now finally materializing? Here are some thoughts on the recent developments in the technical platform of Dynamics 365 Customer Engagement V9 release and how they align with the early Azure vision of having a "CRM service" available from the cloud.

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With the promise of a Unified Interface for all client devices, the next v9.0 release of Microsoft Dynamics 365 is promising some significant changes on the UX side. It won't all be unified right from the start, though.

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The final chapter of Microsoft Dynamics 365 July 2017 release preview sessions is summarized here: http://bit.ly/Dyn365v9d3 . Big new functionality being introduced on the Customer Insights application side, but there are some significant architectural changes being made to the underlying (XRM) platform in this v9.0 release, too.

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More Dynamics 365 Customer Engagement v9.0 announcements in the Preview Executive Briefing day 2. This time the focus is on Business Edition features and limitations. http://bit.ly/Dyn365v9d2

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The July 2017 release of Microsoft Dynamics 365 Customer Engagement is almost here! These were the announcements from the first Preview Executive Briefing day for the upcoming v9.0 release: http://bit.ly/Dyn365v9d1

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Microsoft is expanding to new territories with the launch of Dynamics 365 for Talent, new Microsoft Relationship Sales solution with LinkedIn Sales Navigator integration, as well as Dynamics 365 for Retail. Oh, and the Business Edition of Dynamics 365 apps for Sales and Marketing will launch in preview mode on July 1st.

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How does the post-CRM era with Microsoft Dynamics 365 and the growing stack of Microsoft cloud business apps look like? Here are some thoughts on the topic.

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As the launch of Microsoft Dynamics 365 approaches, the three letters "CRM" are set to be removed from Microsoft's product offering for good.

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How does the Interactive Service Hub and the other MoCA based modern CRM clients differ from the traditional Microsoft Dynamics CRM web client? Scott Durow explains what the fundamental difference is between these application types and also provides a handy tool for speeding up the script development work in this new world of single page apps.

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Microsoft Dynamics 365 is coming! What does this new cloud service mean to customers and Dynamics CRM professionals? Here's an analysis of the announcements and news around #Dynamics365  from the WPC 2016 conference.
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