Response from the owner - 5 months ago
Dear Mr. Bitman,
I know we talked on the phone after seeing your comments, and I hope we made a amends to your issue. I did explain about our check-in time which can't be helped, but the other issue could be. I think we got everything rectified, and hope you will give us another opportunity to show we can provide a great experience. Your comments do matter.
Hope to see you again,