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This is what customer service looks like from a retailer's POV on Facebook's Businesses on Messenger. http://ow.ly/KRr68
The Messenger platform spells opportunities for businesses to better engage with and sell to customers.
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Zopim

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Businesses, meet Messenger. Let's reinvent how people & businesses communicate: blog.zopim.com/2015/03/26/bus#custserv
What if Messenger could give you the same access to retailers that you already have to your BFF? New: Businesses on Messenger, with 1st chat partner Zopim.
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We are mourning the loss of Singapore's founding father, Lee Kuan Yew: http://zop.im/leekuanyew
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For the sake of convenience, here's how to set Zopim up as a desktop app with notifications: http://zop.im/dashboard-app #throwback
Follow our guide to create a native desktop app for Zopim on Windows (Chrome) or Mac (Fluid) complete with notification sounds.
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Delta Airways revolutionizes the customer service experience via phone by using anticipatory technology that can use customer data to predict their subsequent behavior. Customers who have their phone numbers stored in the Delta database will be greeted by name when they call and provided information about their latest flight bookings. We haven't even mentioned the "siri" like technology that understands speech in phrases. Too cool! http://ow.ly/Kw6tY
If you're an entrepreneurial business leader and want to boost customer engagement and loyalty, don't jump too quickly to buy some spiffy new piece of technology. Rather, invest in someone named Jeanine or Michelle or Mike: a personable, empathetic, unflappable human operator (or operators) who can be the first entrée into your company for [...]
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Rules were made to be broken. Do you concur? Here's when a rebellious attitude might pay off: http://zop.im/break-your-rules
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Zopim

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Zopim is proud to be partnering Facebook to power the brand new Businesses on Messenger. Talk to your customers using Zopim and Facebook for greater efficiency. Read more here: https://www.zopim.com/#messenger
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Have you read our whitepaper on customer engagement? It's free for downloading here: http://zop.im/customer-engagement
Download this whitepaper to learn how to personalize your customer engagement campaigns and build meaningful relationships.
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Did you know that Zopim allows you to track and monitor your visitors for greater insight? Try us free for 14 days. https://www.zop.im/pricing
Change is in the air this August, a whole array of changes are in store for Zopim and our users. You might have already caught wind that we are changing our dashboard, our website, our pricing and our support hours. To top that all off, we are going to launch the first build of our... Read More
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Have you ever wondered why customer service tends to worsen as a business grows? Find out now: http://zop.im/big-bad-service
Why is it so hard to provide great customer service as your business grows? Here are some things to take note of when trying to scale your customer service.
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Proactive chat can help boost your sales by reaching out to customers before they even post a question. Try it to believe it: http://zop.im/product
Award-winning live chat software solution. Chat with visitors in real-time and increase conversions. Sales and support made easy for businesses. Free 14-day trial.
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Agent autonomy can make a difference to the quality of your customer service. Here's why: http://zop.im/agent-autonomy
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Have them in circles
2,320 people
Marco Masia's profile photo
Tailieuonthi Vatly's profile photo
Apizee France's profile photo
Dominic Messenger's profile photo
David Nkpoku's profile photo
churrasqueiro de BH Renato churrasqueiro's profile photo
Joe Smith's profile photo
A Rathnam's profile photo
Mario “Asociados” Multimedios's profile photo
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Enabling real-time customer service for businesses around the world - a +Zendesk company. Try Zopim today: http://www.zopim.com
Introduction

Zopim Live Chat makes e-commerce easy and effective for a wide range of businesses. With Zopim, you can monitor and chat directly with website visitors who are having problems making purchases on the site. This unique approach has proven to be effective, increasing sales conversions by a factor of 10, as reported by Forrester Research, and by many of our satisfied customers.

Zopim was built and developed to be incredibly easy to install and use on any website. Simply sign-up for a free 14-day trial, get the unique embed code from the Zopim Dashboard, and paste it into your website’s HTML source code. Visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard. We have built Zopim to be compatible with virtually all websites, without any software downloads, or firewall restrictions, and it is fully optimized for mobile devices.

Zopim is available through multiple channels, including free iPhone, Android (alpha)  and BlackBerry apps, Skype integration, and through other IM platforms.

Zopim offers a free 14-day trial which includes all the features of the advanced plan. The advanced plan includes, unlimited chats, unlimited triggers, unlimited departments, full widget customization, and a weekly analytics report. After the 14 days you will be able to continue using Zopim with 1 agent, 1 concurrent chat, and 14 days of chat history all completely free.

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