Who should attend?
Whether you’re a seasoned Zendesk admin that needs a refresher on the basics, or brand new to the product, you won’t want to miss this full day of deep-dive product training.
What will I learn?
The Zen U agenda includes:
Agent essentials: Learn who's who in Zendesk and how ticket status changes through the course of your ticketing workflow.
Admin workflows and advanced features: Practice defining user permissions, defining and ...