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Waterfront Hotel Downtown Windsor
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March Madness Sale
Waterfront Hotel Downtown Windsor
It's A Matter of View.
The Park, The Casino, The Waterfront Downtown.
www.windsor-hotel.ca
1877973STAY(7829)
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Our Biggest Sale Ever!
Waterfront Hotel Downtown Windsor
It's A Matter of View.
The Park, The Casino, The Waterfront Downtown.
www.windsor-hotel.ca
1877973STAY(7829)
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Meet.Eat.Drink.Stay!
Waterfront Hotel Downtown Windsor
It's A Matter of View.
The Park, The Casino, The Waterfront Downtown.
www.windsor-hotel.ca
1877973STAY(7829)
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Coming Soon! 24 Hour Grab & Go Snack Shop
Waterfront Hotel Downtown Windsor
It's A Matter of View.
The Park, The Casino, The Waterfront Downtown.
www.windsor-hotel.ca
1877973STAY(7829)
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Hot Date. Hotter Rate!
Waterfront Hotel Downtown Windsor
It's A Matter of View.
The Park, The Casino, The Waterfront Downtown.
www.windsor-hotel.ca
1877973STAY(7829)
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Because You Are Always on Our Nice List!
Waterfront Hotel Downtown Windsor
It's a Matter of View.
The Park, The Casino, The Waterfront Downtown.
www.windsor-hotel.ca
1877973STAY(7829)
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Have them in circles
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Family Adventure
Waterfront Hotel Downtown Windsor
It's A Matter of View.
The Park, The Casino, The Waterfront Downtown.
www.windsor-hotel.ca
1877973STAY(7829)
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Coming Soon - Above 20 Lounge!
Where View Meets Fun
Waterfront Hotel Downtown Windsor
It's a Matter of View.
The Park, The Casino, The Waterfront Downtown.
www.windsor-hotel.ca
1877973STAY(7829)
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Relax with No Tax!
Waterfront Hotel Downtown Windsor
It's A Matter of View.
The Park, The Casino, The Waterfront Downtown.
www.windsor-hotel.ca
1877973STAY(7829)
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Complimentary Free Breakfast Buffet
Waterfront Hotel Downtown Windsor
It's A Matter of View.
The Park, The Casino, The Waterfront Downtown.
www.windsor-hotel.ca
1877973STAY(7829)
1
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Coming Soon! The "120"
Waterfront Hotel Downtown Windsor
Lobby Lounge
Where Taste Meets View
www.windsor-hotel.ca
1877973STAY(7829)
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Save with CAA/AAA!
Waterfront Hotel Downtown Windsor
It's a Matter of View.
The Park, The Casino, The Waterfront Downtown.
www.windsor-hotel.ca
1877973STAY(7829)
1
Add a comment...
Contact Information
Map of the business location
277 Riverside Dr W Windsor, ON N9A 5K4 Canada
277 Riverside Drive WestCAOntarioWindsorN9A 5K4
+1 519-973-5555windsor-hotel.ca
Hotel, Conference Hotel
Waterfront Hotel Downtown Windsor is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan, USA. Couple blocks away from Caesars Windsor.
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4-star hotel
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Review Summary
3.3
20 reviews
5 star
5 reviews
4 star
5 reviews
3 star
3 reviews
2 star
3 reviews
1 star
4 reviews
Bright rooms with river views in a modern hotel offering an indoor pool, gym & free hot breakfast.- Google
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Brad Schubring's profile photo
Brad Schubring
a month ago
Pet friendly, great location. River view corner rooms had a beautiful view of the Detroit River (which actually looks nice when frozen over solid) Would have been 5 stars, but elevators were a bit of a problem during my visit. You might wait 5 minutes, only to have the doors open to a completely packed elevator full of apologetic but impatient guests. Took the stairs down from the 8th floor multiple times, and I wasn't alone.
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Glenn Robb
4 months ago
great hotel. loved the view. the excercise area, pool, and spa were better than e xpected. this was a nice depature from the been there done that hotel.
Response from the owner - 3 months ago
Dear Glenn Robb, Thank you for taking the time to leave a review on Google+, it is much appreciated. We are thrilled to hear you enjoyed your stay with us, and that you loved the spectacular view of the Detroit River & Skyline. We are also happy to know that our indoor saltwater pool and health club exceeded your expectations. We would like to thank you for recognizing our property as more than a 'been there, done that' hotel, and we look forward to hosting you again soon! Yours in Hospitality, Asad M., & the Waterfront Hotel Downtown Windsor Family
Jodi S
4 months ago
After reading the reviews on-line I was a little skeptical about staying here. I stayed here on Nov 21st 2014. The hotel was clean and the staff was very friendly. We did not really have any problems so I don't know the response time to fix something. The beds were extremely comfortable and the pillows and blankets as well. It was like sleeping on a cloud. Fantastic! I did not partake in the free breakfast but my friends did. If you are getting any meals for free - its a bonus. The price was exceptional. As some one who doesn't frequently wear make up, I was very pleased that there was a make-up removal wipe in the bathroom for me. Not a huge deal to most, but it was what I needed at the time. I would definitely stay here again and recommend it to others. Everything was also very clean and the room was big and spacious.
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Response from the owner - 3 months ago
Dear Jodi S, thank you for taking the time to leave a comment on Google+, it is much appreciated. We are thrilled to hear you enjoyed your stay with us, and that you would recommend our property to others. The make-up removal wipes were recently added to the room amenities, and we are happy to know they added to your guest experience. We are also glad to know that the comfort of our beds exceeded expectations, and that it felt as if you were 'sleeping on a cloud'! Once again, thank you for taking the time to leave your feedback on Google+, and we look forward to hosting you again in the future. Yours in Hospitality, Asad M., & the Waterfront Hotel Downtown Windsor Family
sean bosko
a year ago
Location and skyline means nothing if you don't get any sleep. All night there was a party in the hall. Called security and they said they took care of it, but it just went away and came back when security left. Front desk seemed to be sympathetic, but did not do anything to solve the problem. 7 rooms for 4 nights should warrant a little better customer service. If you want to bring your team here, think about somewhere else... Double beds instead of queens and below average service of problems... Not cool!
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Response from the owner - a year ago
Hello Sean, We apologize for such a late response as we have just taken ownership of our Google+ page. With regards to your valuable feedback, we will be coaching our Guest Services Associates and Security Staff. We would like to share some exciting news, the hotel is pleased to announce as part of our room renovations, queen beds will be replacing the current double beds for added guest comfort. Also the lobby will be transformed. Lobby renovations will include lounge/bar, patio, breakfast room with complimentary free breakfast and a complimentary business centre. One of the hotel's most important aspects is guest satisfaction. As this was not executed during your stay, we would like to contact you to follow up with regards to your concerns. Yours in Hospitality, Asad M. Guest Services Manager
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Carl Wake
a month ago
Just finished a three night stay. I was impressed with your friendly and helpful staff. GREAT view of the river, even though I was told on check-in that I did not have a room on the river side (pleasant surprise). Check-in and check-out went very smoothly. No complaints at all about my room: clean, neat, very well maintained ("great job!" to the person who cleaned my room each day). The hotel felt welcoming when I got back after long days. Quite impressed. Your breakfast area was so big, with comfortable seating. Perhaps a bit more variety of food, but still better than many free breakfasts I have had elsewhere. I was not aware of a TV to catch the morning news while eating, but I probably was too sleepy to notice. Yes, your building is showing its age, but you are renovating. The renovations did not disturb me. I will be back, if I ever again need an hotel in Windsor. I will recommend this hotel to my friends, and already have. It was SO convenient to downtown attractions. Great job to you all! My rating is 4.5 out of 5.
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Tessa Freeman's profile photo
Tessa Freeman
6 months ago
This is the most poorly managed hotel I have ever stayed in, and I am required to travel 40% of the time for work. The hotel is not in great shape, but I am used to that given most hotels in downtown Detroit are in the same state. I did not expect anything different in Windsor, Ontario. We were in town for a wedding so I went to take a shower and got locked in my bathroom for 20 minutes. The engineer had to come and break the door handle to get me out. The management did not call or offer apologies or anything, which was very strange. My boyfriend went to take a shower and he also got locked in the bathroom, so I called downstairs (this time very upset) and the engineer came back to bust my boyfriend out. This time the front desk staff called back and offered to move our bags to a new, upgraded room, for a reduced rate; all we had to do was call down when we were ready to leave for the wedding. We called the front desk before we were about to leave and no one knew what we were talking about. I explained the situation for them and they said they would move our bags and we could get our new keys when we got back to the hotel. When we go back to the hotel we asked for our new keys and no one knew what were talking about again. We, again, explained what was going on and they asked who we spoke to and who approved this. Who cares? We told them we talked to several people and they said the manager approved it. Upon telling them this they were able to confirm that on the computer... why didn't they just look it up in the first place? I really don't get it. We got up to our room and the view of Detroit was spectacular. Finally! They got it right... or so we thought. We woke up in the morning and were not charged the reduced rate we were promised. We were charged even more than what was originally agreed upon since we were in an upgraded room. We went downstairs to take care of this and, again, the front desk staff asked who approved this and had no idea what we were talking about. They let us know they would need to check with management and to check back in a bit (who is this "management"?). We went to kill some time and eat breakfast. The breakfast was not eatable. It was disgusting. So we went back downstairs to leave this terrible hotel. We were told everything was set and we signed off on the reduced rate (but to be honest, should have been a free night at this point). This evening we checked our credit card and we were charged triple what we agreed to. What the hell is wrong with this hotel? Seriously? I am actually dumb founded. I really don't get it. There have to be better options with more competent people in Windsor than this.
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John Skinner's profile photo
John Skinner
a year ago
As a patron of this Hilton for over 25 years, it is a sad deal to have to post such a terrible review of this place. Dated doesn't even begin to describe the decor and fixtures inside this hotel. The rooms are dirty, the light fixtures, carpets....all of it. It has the smell of those road side flea bag places you find along most motorways. NOT what one would expect from a Hilton. And finally, eating here. There are no words to describe the level of how poorly this place is to eat. As a visitor to the Sunday breakfast & brunch for those 25 years, it's merely an over priced typical bad food buffet deal. Nothing like the huge desert tables and hot well cooked food it once was. It really was the best place to entertain out of town people and have a really great meal whilst seeing a nice view. Now its just shameful. And to add.. After a very bad time at brunch one day ,I had returned home and thought better about speaking to management and letting them know. When I went back and spoke to the person in charge at the front desk, I was treated as a 'free meal seeker' and more or less told to piss off. THAT after 25 years of monthly business. So with all of that said. RUN don't walk away from this place.
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Response from the owner - a year ago
Hello John, Thank you for your message, we appreciate your feedback. We have recently taken over our Google+ account, which will allow us to connect with our guests. Please accept our sincere apologies for the late reply. We have not offered our Sunday Brunch since July 2013, and we regret that your review seemed to have been missed. We are currently under new ownership, as well as a new management team, and we can assure you that this type of experience is not acceptable. We would like you to know that in connection with these transitions, we will be renovating 140 guest rooms which will compliment the 165 rooms already renovated. As well, our plans include renovations on our lobby to include a lounge and bar which will include exciting offerings to our guests. In addition to these exciting upcoming projects, we now offer a Complimentary Free Breakfast Buffet, Free WiFi and Free Local Calls. We look forward to hosting you again in the future, and allowing us to create a new experience for you at Windsor and Detroit's only hotel where all rooms have a view of the river. Yours in Hospitality, Asad M. Guest Services Manager
Tim Hysert's profile photo
Tim Hysert
3 months ago
dirty and serious disrepair. The pool was nice but the hot tub was out of service.
Response from the owner - 3 months ago
Dear Tim Hysert, Thank you for taking the time to leave a comment on Google+, it is much appreciated. We apologize that your expectations were not met, and that service to the hot tub caused you some inconvenience. We would like you to know that renovations to our health club and pool area have started this week, and renovation projects will continue on with our lobby area, 145 guest rooms, as well as the addition of our new Lobby Lounge. One of our Guest Services Supervisors will be reaching out to you soon to ask for more details on your stay, and how it can be improved upon in the future. Once again, thank you for taking the time to leave your feedback on Google+, and we hope to host you again in the future. Yours in Hospitality, Asad M., & the Waterfront Hotel Downtown Windsor Team