I have been DISGUSTED with the level of service and customer care from your upgrades department. After being a client for over 8 years, this is NOT the kind of service I expect from the LEADING cellular network. I was placed on hold today after asking to speak with a manager to resolve my issue, as the telerep was unable to assist. I was muted and placed on hold for 25 min before being returned back to the main menu. When I went back to the operator, it was the same lade and when she realised it was me, she hung up the phone. I have been waiting TWO weeks for an upgrade LG G5 phone. I placed an order online on your website on the 17th Aug and when I didn't receive a confirmation e-mail or sms, I phoned in on the 19th Aug to the upgrade no. 082 1959. The lady said they had changed over to a new system and the LG G5 was not loaded, so she would put in a request to the IT department and call me back. On the 16th Aug, I phoned back to find out if this had been resolved and was finally able to place the order. On fri 19th I called to get the tracking no. for the delivery and was told the order had been cancelled and that they needed to re-do the order. By now Iwas furious from waiting and told them that I expected them to over night courier the upgraded phone to me on mon 22nd Aug. Today is monday and no phone. I try the tracking no they smsed me, no tracking available. I phone again and they tell me there is no phone scheduled for delivery today. WTF!!?? Is going on with VODACOM!!!
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