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VIENNA SIGHTSEEING TOURS - Wiener Rundfahrten GmbH & Co. KG
Sightseeing Tour Agency
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Rainergasse 1 1040 Wien Austria
Rainergasse 1ATWien1040
+43 1 71246830viennasightseeing.at
Sightseeing Tour Agency, Vacances
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3.4
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Trevor Heath's profile photo
Trevor Heath
8 months ago
After a leisurely walk through the Volksgarden we decided to take a yellow Vienna Sightseeing hop on/off bus tour. We saw two buses parked, one for the red line and one for the green. As the red line suited our needs, we climbed aboard with cash in hand. We asked for two tickets and were told “you buy the tickets over there” pointing to a tricycle outside the bus. We got off the bus and walked over to the tricycle, but no one came to assist us. We waited for a couple of minutes while the red line bus crew watched. We observed a yellow shirted person standing at the front of the green Line bus so while my wife waited by the tricycle, I walked forward to speak to this person. After waiting a couple of minutes and no acknowledgement from the person, I walked back to the tricycle. Meanwhile, the red line bus left without us. The yellow shirted person then came over to the tricycle and started talking with another customer, completely ignoring us. I waited a couple of minutes and then finally said “Can you sell us red line tickets please” The reply in an arrogant tone “I’m dealing with this customer”. I replied, “Excuse me, we were here first, we were told to buy Red line tickets here and now the Red Line bus has left”. “Why didn’t you get on the bus?” was the tort reply - followed by derogatory comments about our nationality. I then decided (a) We are not going to use this service and (b) I’m going to report this incident. I pointed my camera at the yellow shirted person to record his image for identification purposes to which he stepped in front of me and pushed his hand into my camera lens. After talking evasive action to avoid having his picture taken, I finally managed to achieve my goal. The reaction to this was “take the picture, nothing will happen”. Well “something did happen”. 1, We walked away and purchased tickets for the competing Big Bus Tour – so did another couple from another country who witnessed the above incident and so did a fifth person we told, who was trying to decide which bus to ride. 2, This letter to you can also be found on Trip Advisor, Google review, Facebook, the Austrian Ministry of Tourism in Vienna and the Tourism department of the Austrian Embassy of our home country.
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Response from the owner - 7 months ago
Dear Trevor, thank you very much for this detailed review. We have also received your message on Trip Advisor and have already taken action. Please be assured that we put great emphasis on good customer service and do not accept such behaviour. Kind regards, your VIENNA SIGHTSEEING team
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Jonas G.
6 months ago
They offer many different routes. We bought a 6day vienna pass and it pays off: you get a lot of free entries for different museums and attractions including ship tour, madame tussauds, etc. They have a lot of employees at different stations that are willing to help if you are looking for something. Some busses had air conditioning which was welcomed during the hot days. Recommended!
Response from the owner - 4 months ago
Dear Jonas, thanks a lot for your feedback! I am happy that you recommend our service. Kind regards, your VIENNA SIGHTSEEING team
Inna Trabskaya's profile photo
Inna Trabskaya
6 months ago
My husband and I spent 3 days in Vienna. We purchased two 48 hours tickets and never regret about spending these money. It was very helpful to be able to jump in a bus any time you need or just when you are tired. Busses were clean . Some had A/C. Walk tour was not as informative as we would like to. Last day, my husband lost his wallet in one of the busses. We recognized that 3-4- hours later, in the evening when bus services was already closed. Our vacation was just ruined since there were driver license, credit cards, money and additionally to that , there were two concert tickets for this last evening in Vienna. However, we had luck !!! We could reach company personal via phone and found out that some wallet was found! Later they confirmed that it is a vallet of my husband. Same evening(!!!) we could get it back and even were on time for the concert! Thanks a lot to Simone, one of the company workers , who arranged this return. And , of cause, our thousand thanks to Dusan- a bus driver who got the wallet and returned it to us. After that really lucky day , our impression of Vienna and VienaSightseeing company became even brighter. From my husband Val. People make a company. I think the company owner can be really proud of his personal. I did not have enough time to express my regards to Simone and Dusan. Early next morning, we had to leave to Munich. I hope the company owner could recognize Simone's great help and Dusan's honesty accordingly.
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Response from the owner - 4 months ago
Dear Inna, I am very glad to hear that you got your husbands wallet back and your trip to Vienna ended so well! We put great emphasis on employing helpful staff and therefore it is really wonderful to hear that they showed such effort. Your feedback will be forwarded to Simone and Dusan. Kind regard, your VIENNA SIGHTSEEING team
Kieron Donohue's profile photo
Kieron Donohue
3 years ago
Loudest Bus I've ever been on with the glass and roof rattling, hard to hear headphones. Bad driver accelerating and braking too hard
Response from the owner - 2 years ago
Dear Kieron Donohue, we are really sorry, that you did not enjoy our HOP ON HOP OFF tour very much. I am happy to inform you, that we are already working on the points you have criticised. I would like to give you an example: We ordered already new buses – which all have state of the art technologoy. Best regards from Vienna, Franz Zwölfer
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Franck Wolff
5 months ago
Very good trip with different circuit , we bought 48 h pass to access all the line , and i'am very satisfied about the service . The blue line and the yellow line are very nice for me they are the best. Sometimes drivers are very rude asking ticket loudly !
Response from the owner - 4 months ago
Dear Franck, I would like to thank you for taking the time to write this review. It is great that you enjoyed our offered service and liked the blue and yellow line. Please accept my apologies for the rude behaviour. This is not acceptable and will be forwarded to the responsible person. Best regards, your VIENNA SIGHTSEEING team
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Natasha Austin
a year ago
Very disappointing. We had to wait more than 1/2hour in the cold on both sightseeing -tours. They told us the bus would be five minutes late. From time to time the windows were opened letting in the cold damped air. Approximately 5minutes before the end of the journey the windows were opened again. Apparently the driver had forgotten all about the windows because they were kept open until the end. Had we known we would have never have put one foot in such a bus. Using Vienna sightseeing -tours stole me plenty of valuable time.
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Response from the owner - a year ago
Dear Natasha Austin, we are really sorry that you were not satisfied with our service. During winter time we do have waiting times of up to 30 minutes but we clearly state that on our time table. We are very sorry, that the bus had a delay of five minutes. Unfortunately, we depend on the traffic and that must have been heavy that day. Please be assured, that we will pass on your feedback to our bus drivers concerning the opened windows. Of course, on cold days the windows should be closed. However, in all of our buses we do have adaptable windows, so that our guests can open or close the windows by themselves. But there must have been a technical problem that day. Please accept our apologies! Kind regards from Vienna, your VIENNA SIGHTSEEING team
Fiese Möpp's profile photo
Fiese Möpp
a year ago
Just a few, very short informations about a handful buildings - not to compare with other city-bustours! Also a lot of commercials during the audioguide ("buy this, buy that"). Bus windows very dirty, you really cant see anything. Never ever again, tourist trap at it's best.
Response from the owner - a year ago
Hello, we are really sorry that the HOP ON HOP OFF tour was not satisfying. We are always aiming to meet all the needs of our passengers and offer enough information and entertainment for our guests. Please be assured, that we will deal with your points of criticism and try to improve them. Kind regards from Vienna, your VIENNA SIGHTSEEING team
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andrew chapman
9 months ago
excellent value
Response from the owner - 8 months ago
Dear Andrew Chapman, thank you very much for this great evaluation! It is wonderful that you were having a good time with VIENNA SIGHTSEEING TOURS. Best regards from Vienna!