My salesman was great. He was polite and helpful. The delivery department is a joke. My husband stayed home from work so he could accept the delivery and the delivery guys went to the wrong house. When I called the delivery driver back, he was rude and disrespectful and made it out like it was my fault that my husband wasn't answering the door to a house that wasn't ours. Then when I complained to the supervisor, he placated me by telling me that he would resolve it and call me back, but he never did. I even filled out their surveys telling them of the poor experience, and I still haven't gotten a word of apology or anything from them. Value City Furniture, you SUCK at delivery and customer service and shouldn't be allowed to sell anything to anyone.