July 2015 - Introduction from Customer Service Director, Kathryn O'Brien
Since I last spoke to you, rail has featured heavily in the media with perhaps the most notable announcement confirming a pause in the planned trans-Pennine electrification.
Customers can still look forward to an enhanced railway service based of the Department for Transport’s aspirations for the future of rail services, as outlined in the Invitation to Tender (ITT) document.
As custodians of the current franchise, the announcement does not distract us from our continued focus on investing and enhancing our service.
The major project currently taking place at Farnworth Tunnel near Bolton is proceeding well and the 900-tonne boring machine will be entering the tunnel shortly. We are working with our partners, Network Rail and Northern Rail to ensure customers are kept moving and informed throughout. To read the latest update from Network Rail visit: www.networkrail.co.uk/farnworth/
A few weeks ago, our Managing Director, Nick Donovan, joined a panel of industry experts at The Times newspaper’s SuperNorth event in Leeds, to talk about FTPE’s role in the future of rail and how we can support the development of the Northern Powerhouse.
A feature relating to this and an interview with Nick featured in the Times North business supplement. To read it, visit: www.supernorth.co.uk/index.html
As Customer Service Director for FTPE, I am personally thrilled that this month, we were awarded ‘Putting the Customer First’ accreditation following an in depth assessment of our business.
We are pleased that the RMT dispute affecting our South route has now been resolved and the ASLEF strike planned for earlier this month, cancelled.
More news from the last four weeks can be found in this edition of my newsletter and as always, I hope you find it useful.
If you have any feedback, please contact us at: email@example.com
Kathryn O’Brien, Customer Service Director, First TransPennine Express