The last month has proved to be busy not just in the rail industry but for the UK as a whole.
In the recent General Election, it was clear that rail was high on the political agenda, particularly connectivity between major cities across the North of England.
The newly elected Conservative government has vowed to continue building towards a ‘Northern Powerhouse’ which will only be enabled through faster services and better connectivity between our great Northern cities.
Major steps towards building a better railway are being taken. The work currently taking place at Farnworth Tunnel on the Manchester to Bolton route is a good example of this. So far, work underway to reconstruct the Victorian tunnel is going well.
Although a difficult time for customers using the route, the work is a necessary step towards electrification of this busy line. A full update on Farnworth can be found in this issue of this newsletter.
A number of other significant events have also taken place across our network this month.
Together with our industry partners, the team here has spent months planning for the Three Queens event which took place in Liverpool last weekend. Hundreds of thousands of people visited the city over the weekend and the successful transport plans allowed them to safely travel to and from the event.
A huge amount of planning and work is already underway for the Rugby World Cup, taking place in Manchester this October.
Significant planning went into responding to the recent industrial action planned by RMT and TSSA Union members working at Network Rail. We were delighted this action was suspended and customers were able to make their journeys as planned.
Looking forward, the business continues to focus on our customer proposition and since February 2015, 181 colleagues have attended and have passed our WorldHost accredited ‘Principles of Customer Service’ development programme.
The cleanliness of our services is a huge area of focus at present and we have recently undertaken an extensive review of this. As a result, we are now seeking to enhance our on board cleaning process and will be introducing additional in-transit cleaners on some services.
I hope you find this edition of E-exchange to be useful and encourage you to get in touch with any feedback or questions.