COMPLAINT AND REQUEST WARNER/GIVER : Ahmet COŞKUN Nuripaşa Mah. 62/4 Sokak No: 1/7 Zeytinburnu – İSTANBUL COUNTRY : TURKEY E mail : email@example.com ISSUE : request to change the secretly defective car with a new one Explanations : I bought my 2011 model, 34 TL 787 license plated, JTNBC56E70J025919 chassis, 1ND1168239 engine numbered TOYOTA Corolla S/D 1.4 D-4D ELEGANT MM car with the invoice dated 28/12/2010. It has guarantee with the extra payment in addition to its normal lengt guarantee. It received its periodic maintenance of 1000 and that of 10000 on 16/02/2011 and 06/10/2011 at its authorized service. It gave warning of “LOW OIL LEVEL” at 9342 kms on the date of 06/10/2011, 17932 kms on the date of 17/07/2012, 28710 Km on the date of 15/04/2013, 38558 kms on the date of 04/01/2014, 44500 kms on the date of 13/06/2014. I informed these to DERİNDERE TURİZM OTOMOTİV SAN. TİC. A.Ş. In addition to these, for two times, I had to call roadside assistance service while on long driving and had to change oil at petrol station. On the date of 15/04/2013, I overcame a big accident because the gear got out of order on driving. Then, the car did not work. Therefore; with the help of a towing vehicle,I took the car to the authorized service DERİNDERE TURİZM OTOMOTİV SAN. TİC. A.Ş. They stated that there wa a need to change clutch actuatoof the car, and changed it. I informed them that I had problems with the car’s brake for five times. Then my car’s rear brake pads was changed on 14/08/2012 and 21/06/2013. There has been a continuous oil decrementon with my car. However, the service could not find out any problems on its maintenance. They only stated that there would be no problem with only additional oil. However;on 13/06/2014,it was identified that there was a factory made engine problem, and stated that there was a need for half engine change for my car. At the at, they decided to fix the engine. However, I objected to this decision. Moreover; although I informed the authorized service about all the problems ı had from the beginning, all the secret defects were obscured; were not mentioned to me. This is very annoying; I got annoyed of this behaviour a lot. I do not accept this car because of its defects which emerged on use. I do not want to fix and drive it again. Based on the No. 6502 Law on Consumer Protection and No. 4077Law on Protection of Consumers, I request to change this defective car related to manufacturing with a new undefective one without any payment. Result : Dear Receiver, I declare that; I request you change this car, of which defects understood on use after manufacturing, with a new undefective car under its quarantee, without any payment, in seven day period. Otherwise,I warn you that I am going to apply to legal procedures. However, I hope that you will not direct met o try this legal procedures.
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