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The Friedman Group
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Increasing sales for retailers worldwide since 1980
Increasing sales for retailers worldwide since 1980

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What makes JC Penny or any big box retailer think this is a good idea? This is what happens when too much focus is put on survey metrics such as "Were you greeted promptly?" and assuming that alone will translate into higher sales.

http://ow.ly/fS4O306r4OQ

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We called in a birthday surprise for Tom who spent his birthday in Denver, teaching a wonderful group of retail professionals how to become the most effective Professional Retail Managers.

We still have 1 more Professional Retail Management Workshop left for 2016 coming up near the end of September that you won't want to miss!
More info here: http://ow.ly/2ZSJ303CVJ5 http://ow.ly/i/mtCsI
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A little on-site training with Prospector Outfitters in Fairbanks, AK last week. Gold Star Selling on a Friday night, Woo Hoo!
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How often do you find yourself wasting time and money training a new employee, only to have them quit out of nowhere?
How frustrating is it?

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There's no reason for the "mental tug-o-war" when it comes to selling your customers the very best! A salesperson can't sell what they don't show.

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How often does "May I help you?" actually work? Are you or your people having trouble breaking the ice?

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