Response from the owner - a month ago
I would like to start by apologizing for your experience. Your situation was not handled properly, and I thank you for bringing it to our attention. We have addressed it with our staff. We do return merchandise when appropriate and train our staff to work with all our customers in a very timely and friendly manner.
Again, I apologize and would be happy to address anything else we can for you. Please feel free to give me a call at your convenience.
Customer Experience Manager
717-299-5691 X 1256