Response from the owner - 3 months ago
Thanks for your feedback Mike Plants - feedback from our customers is always welcome. We are sorry for your level of dissatisfaction with your recent visit to our retail store, we greatly appreciate the distance that many of our customers travel to visit us. It is true that we do not carry the variety of freshwater fish that we have in the past. There are a couple reasons for this. First, the industry has changed, many of the wild caught fish that were available 20 years ago, are not available today, or are available on a limited basis and are very expensive. Second, the hobby has changed, the demand for the oddball and aggressive fish is low, so we do not stock many of these types of fish. We appreciate that customers had enjoyed looking at all these wonderful fish when they visited the store in the past, we are hobbyists too, and also enjoyed seeing them. The reality is that it does not make sense, nor is it in the best interest of the fish, for it to sit in one of our tanks for months and months.
These things being said, - I definitely wanted to check out what you stated about our fish room as it definitely had me concerned. A few things -
- Even after a busy weekend (I checked on the Monday after your posting), only 74 of 550 (13%) freshwater tanks were empty. In fact we had received two large shipments of fish prior to that weekend. Most of the tanks that were empty when you visited, had fish in them days prior, and were restocked during the coming week. The fish you mentioned specifically were available and in-stock all weekend. 5 species of cory cats, 14 species of plecos, three types of tiger barbs as well as male and female Guppies. Not to mention about 400 Bettas of several varieties.
We care a great deal about all our customers, and have put a great deal of time, effort and investment into our retail store since new ownership took over the business earlier this year. This has been a year of transition for us, and we are looking forward to what the future brings.