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Verified local business
That Fish Place - That Pet Place
Pet Store
Today 8:30 am – 9:00 pm
359 followers|2,757,643 views
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Hello?
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I'm sorry kitty, they were just too delicious.
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Come in during the entire month of July, and save 20% ALL hermit crab supplies! http://bit.ly/1MOKCwY
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Now, if only you could train them to use a fly swatter!
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A dogs love is beautiful <3
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In their circles
99 people
Have them in circles
359 people
Vanessa Morales's profile photo
Zimmerman Exteriors, Inc.'s profile photo
Nautilus Aquatics's profile photo
Laura Place's profile photo
Hikari AquaticDiets's profile photo
Matt Riggleman's profile photo
Jacquelyn Linscott's profile photo
Raymond Cordero's profile photo
Designerboa's profile photo
 
Come celebrate your holiday with us! 10% off your entire In-Store Purchase.
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I'm serious!
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Seeing a lot of green? Come in now and save 15% on all pond algae control, all month long! http://bit.ly/1Cfpp9V
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Now that's a big Catfish!
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It's all in the way you look at it.
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cape of pride
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How appropriate
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Would you give in to this adorable dog's begging?
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Contact Information
Map of the business location
237 Centerville Rd Lancaster, PA 17603
237 Centerville RoadUSPennsylvaniaLancaster17603
(717) 299-5691thatpetplace.com
Pet Store, Tropical Fish Store
Pet Store
Tropical Fish Store
Wholesaler
Tourist Attraction
Reptile Store
Pond Supply Store
Pet Groomer
Pet Supply Store
Bird Shop
Today 8:30 am – 9:00 pm
Monday 8:30 am – 9:00 pmTuesday 8:30 am – 9:00 pmWednesday 8:30 am – 9:00 pmThursday 8:30 am – 9:00 pmFriday 8:30 am – 9:00 pmSaturday 8:30 am – 9:00 pmSunday 10:00 am – 6:00 pm
That Pet Place is a family-owned pet business located in the heart of Lancaster, PA. Our 88K sq foot retail store and attraction specializes in supplies for pets, aquariums, ponds, and exotic animals.
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Review Summary
4.0
108 reviews
5 star
68 reviews
4 star
9 reviews
3 star
6 reviews
2 star
11 reviews
1 star
14 reviews
"Great prices + fast delivery = Very Happy Customer!"
"Great selection for varied pet interests with competitive prices."
"We were looking for a new local marine fish store and That Fish Place is great."
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People
In their circles
99 people
Have them in circles
359 people
Vanessa Morales's profile photo
Zimmerman Exteriors, Inc.'s profile photo
Nautilus Aquatics's profile photo
Laura Place's profile photo
Hikari AquaticDiets's profile photo
Matt Riggleman's profile photo
Jacquelyn Linscott's profile photo
Raymond Cordero's profile photo
Designerboa's profile photo
All reviews
John Santala
a month ago
Great customer service! They kept me up to date both by email and by phone on my order. Also they called me with regards to the temperature here in south Texas. They where concerned about the safety of the live stock. They added an additional cold pack for me. Although it was a bit too hot to be shipping fish, and they couldn't offer me any guarantees due to the temperature, everything arrived in perfect condition! I would definitely recommend their online store to everyone! I am looking forward to making another order, just as soon as the temperature cools down some. Thanks for everything!
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Paul Kramer
2 months ago
Shocker when we drove up: this place is huge and busy as a Target! We were looking for a new local marine fish store and That Fish Place is great. Livestock is plentiful, and mostly good looking to great. 95% of the tanks had happy, active specimens; they put tangs in a hyposaline environment which is helpful; there are numerous employees available and we had a long discussion with one (Leroy) who was an avid aquarist, worked the fish room and knew what was going on with it and the livestock. We took it on faith that the fish we bought were eating prepared food...and the 2 critters acclimated immediately (one tank-bred, one wild-caught) and appear healthy and are active and engaging. We drove 1.5 hours to get there, and will do so again. The store is quite hectic (it is huge!), but there are a lot of staff and the 2-4 we interacted with were glad to take the extra steps to help; that included a supervisor (they wear a different color shirt and are easy to spot, and there are plenty of them). Great selection of livestock, plenty of supplies, helpful and plentiful staff...worth visiting and I would trust them for mail order, too. On our top 2 list of LFSs...did I mention the 3-hour round trip that we will gladly be making again?
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Response from the owner - 2 months ago
Wow - thanks a lot for posting this Paul - we will definitely be sharing your comments with our staff! It really means a lot to us that you took the time to post this about our store and business. Good luck with your tank and please don't hesitate to reach out if you have any questions!
Adrian germany26
4 months ago
I live close to this place for the novice who wants sick fish with no color go ahead once a month i visit and the last year no products on shelf for experienced aquarium keeper. a year no cardinal tetras rummynose tetra, chemi pure or phosban. sechem purigen havent seen yet. substraight out, if you want a hang on the back filter for your 10 gal its ok. overpriced live plants empty junk none. prices better on ebay. what do you say im speechless crickets..... this use to be a great store if your the owner change it i would even work there on my days off to help it back. and i dont need a job. better is what i want for this place. management is not or system incapable of assesment of what sells and to whom
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Response from the owner - 4 months ago
Hello Adrian, Thank you for taking the time to comment. We have been and are making significant changes to our operating facilities so we can offer our customers expanded product selection and new services. We apologize for the disorder and stock shortages during this transitional time. We are and will be working very diligently to bring the inventory and selection back to the standards you have come to expect from us. We are currently receiving orders direct from the manufacturers and our inventory is steadily improving each week. We take great pride in our store and providing an enjoyable shopping experience. We are working day and night to bring you a new and improved experience as soon as possible. Again, thank you for your feedback and desire to help us improve. It is much appreciated. Thank you Johannes Pichler Customer Experience Manager 717 299 5691 ext 1256
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ryan lanagan
3 months ago
had good luck ordering online but recently went there and it was like a zoo. And I don't mean the pets. waited very long In line, and instead of (I'm assuming the manager) help us purchase fish, he was busy talking with another employee, that clearly didn't wanna work there. im gonna go back during the week so its not as annoying. other then this one bad experience they are a solid company And have a lot to offer at cheap prices just avoid weekends or you'll wanna throw yourself in a tank with venomous fish.
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Alex G
a month ago
The worst customer service. I came to return the aquarium filter because I didn't like it. They took it apart, connected to the aquarium and started arguing with me about it! After which they said: we can't return it, unless supervisor approves the return and he is at lunch now. I waited over 30 minutes before the supervisor approved the return with 10% restocking fee. Very unprofessional and unhappy staff at the customer service. I guess that most of the reviews are fake. NEVER BUY ANYTHING FROM THEM, THEY DON'T DO RETURNS.
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Response from the owner - a month ago
Hello Alex, I would like to start by apologizing for your experience. Your situation was not handled properly, and I thank you for bringing it to our attention. We have addressed it with our staff. We do return merchandise when appropriate and train our staff to work with all our customers in a very timely and friendly manner. Again, I apologize and would be happy to address anything else we can for you. Please feel free to give me a call at your convenience. Thank you. Johannes Pichler Customer Experience Manager 717-299-5691 X 1256
samuel bloch
2 months ago
Their live stock in fish is pretty good and no diseases I could notice but they had some over prized fish. The popular fish were very over prized and the unpopular were cheap, the Dovii Cichlid was very pricey but fish like jack dempsey were cheap. And they treated me like I never owned a fish before, asking 100 question intel they let me buy the fish.
Response from the owner - 2 months ago
Hey Samuel - thanks for taking the time to post such an insightful review of our business! We really appreciate all of the feedback you've provided here. We DO ask a lot of questions to aquarists prior to selling our fish - I can understand how that can be kind of a pain to someone with experience. Thanks again for posting!
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Karen robey-miller
6 months ago
THIS WAS MY FIRST TIME ORDERING FROM THIS WEBSITE. MY HUSBAND RECEIVED A 55 GALLON AQUARIUM BACK IN SEPTEMBER FOR HIS BIRTHDAY. AND WE NEEDED EVERYTHING TO SET IT UP. I ORDERED PUMPS ANS DECORATIONS AND TUBING AND LOTS OF OTHER GOODIES. NOT ONLY DID I RECEIVE MY ORDER THE 2ND DAY. THE ITEMS ARE OF TOP QUALITY AND A VERY GOOD PRICE. THE ONLY PROBLEM, I HAD IS THERE WERE ALOT OF THINGS OUT OF STOCK WHICH SHOULD TELL YOU THEY SELL ALOT OF GOOD THINGS, FEEL CONFIDENT IN ORDERING FROM THIS COMPANY. I HAD AN EXCELLENT EXPERIENCE AND I WILL NOT BE BUYING MY SUPPLIES ANYWHERE ELSE BUT RIGHT HERE!!!
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Stephanie Apple
7 months ago
I had been looking locally for a fish tank and no one had one, i went online and That Fish Place had it at a great price! I also ordered several other items to go with my tank! Thank you for the quick service and wonderful selection!