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SysAid

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"I&O pros must stop using security as an anti-cloud excuse" says Forrester analyst Rob Stroud.
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"When it comes to a major problem we sometimes need to stop the process that we normally use and ask some questions". It's not always best to apply conventional ITIL thinking according to Joe the IT Guy. What do you think?
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That being said it does nothing for training level 1/2 techs to troubleshoot but that can be done in other ways.
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SysAid

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"[Fun Friday] Q: How many Microsoft employees does it take to change a lightbulb?

A: 10. 1 to release a beta version 1 to complete the documentation 1 to test for hardware compatibility 1 to deny tech support 1 to configure the TCP/IP 1 to check for y2k compliance 1 to program the software to be compatible with the other software 1 to approve the invoice for the ladder 1 to change the bulb. (That's nine because there's always one more thing you need.)"
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SysAid

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ITSM outsourcing can work, but only if you apply a little common sense says Rebecca Beach in her lastest blog.
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The Case for Business Intelligence in ITSM. Stephen Mann asks “what could be achieved through easier, and more insightful, access to the data trapped within an ITSM solution”?
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Are your customer feedback forms and surveys yielding no results? Try these tips for success.
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Have them in circles
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SysAid

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"[Fun Friday] It's an old joke, but it's still good! A man is flying in a hot air balloon and realizes he is lost. He reduces altitude and spots a man down below. He lowers the balloon further and
shouts: ""Excuse me, can you tell me where I am?""

The man below says: ""Yes, you're in a hot air balloon, hovering 30 feet above this field.""

""You must work in Information Technology"" says the balloonist.

""I do"" replies the man. ""How did you know?""

""Well"" says the balloonist, ""everything you have told me is technically correct, but it's of no use to anyone.""

The man below says ""You must work in business.""
""I do"" replies the balloonist, ""but how did you know?""

""Well"", says the man, ""you don't know where you are, or where you're going, but you expect me to be able to help. You're in the same position you were before we met, but now it's my fault."""
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SysAid

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"Sometimes those of us who work in IT focus on the wrong things, particularly when the successful completion of technical tasks can be so satisfying that it takes on a life of its own. Clearly, we must be technically proficient. But it may be less obvious that technical proficiency is simply NOT enough. Unless we focus on creating value for our customers, whatever we do simply won’t be good enough". – Stuart Rance
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It’s not unusual for people new to ITSM and ITIL to confuse the two words, especially when those who are not new (to ITSM and ITIL) might use the two acronyms interchangeably. Maybe our horse analogy can help you out? #ITIL #ITSM
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Is macho tech culture driving women away? Sarah Lahav gives her advice on how women can thrive in the tech industry.
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In the book “The Phoenix Project” by Gene Kim et al, the authors talk of DevOps enablement through three principles or ways. In our latest blog we look at how to apply this to the service desk to ensure DevOps success.
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[Fun Friday] Dilbert on Agile.
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People
Have them in circles
424 people
Ines Plantak's profile photo
Abiodun Alakija's profile photo
Chris Powell's profile photo
Oded Moshe's profile photo
Emiro Villa's profile photo
Jaz Dail's profile photo
Henry Movilla's profile photo
Gabriel Libanio's profile photo
Milun Tadic's profile photo
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Israel: +972 (3) 533-3675, US: +1 (617) 231-0124
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1 HaYarden Street P.O. Box 1142 Airport City, 70100 Israel
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One Service Desk. All Essentials.
Introduction
SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. Founded in 2002 by Israel Lifshitz with a vision to make the lives of SysAdmins around the world easier, and make their IT environments and IT service delivery better—SysAid now serves over 10,000 customers across 140 countries, spanning all industries and sizes, from SMBs to Fortune 500 corporations. SysAid has offices around the globe, and its ITSM solutions are available in 42 languages.