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SysAid
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One Service Desk. All Essentials.
One Service Desk. All Essentials.

472 followers
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It's a fact that internal IT support is moving closer and closer to external customer support! And in this blog, industry authority Stephen Mann looks at the latest customer service trends and how they apply to the realm of IT support.
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If you consider yourself an ITSM specialist, and you haven’t done so already, then you should seriously be thinking about developing skills in some of these areas: Agile, Lean, Theory of Constraints, and DevOps. Industry authority Stuart Rance blogs here on the "why."
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Ever wanted to know more about service integration and management (SIAM)? If so, you'll find this new A-Z guide from Joe the IT Guy beneficial.
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"Don’t fall into the trap of 'faster, cheaper, better,'" warns industry authority Doug Tedder. Take on this advice.
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New Joe the IT Guy blog details 5 ways a remote access tool can help your IT service desk and why, if your IT service desk doesn’t have one, you should get one pronto.
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Today we're looking at a few areas that we think your IT service desk should explore to help it to “work better” and to thus add more value to your organization.
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This week Joe the IT Guy is blogging on known errors – what they are, and 5 reasons why introducing a Known Error Database (KEDB) will help your organization. Read it here.
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Save time, get quicker authorizations, avoid human error, enhance the rejection process, encourage customers to follow process, and keep customers more up to date... Your service request workflow is a great candidate for service desk automation. Here we explain more.
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This week @Joe_the_IT_guy is sharing advice on how to implement SLAs, and targets, that drive the right behaviors and focus on better customer relationships and end-user experiences.
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This week we're blogging about our Service Desk solution – and 5 tricks and features to help save you time when your queue of tickets seems endless. Check it out here.
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