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SysAid
452 followers -
One Service Desk. All Essentials.
One Service Desk. All Essentials.

452 followers
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SysAid's posts

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What's the difference between a capability and a process? The ever wonderful Stuart Rance explains.

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"Given SysAid’s ongoing focus on reporting and analytics, the solution is particularly suited to IT organizations focused on better understanding and improving operational performance and service delivery." – Stephen Mann, Industry Analyst

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The key word with ITIL is “adopt” – as ITIL is very much about adopting, and adapting, the parts of ITIL that your organization needs. Here Joe the IT Guy gives his advice on how to adopt ITIL effectively, and why you don't need to panic at the very word... "ITIL".

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Is your change management process not producing the results your organization needs? Even worse, is your change management process in the way of making changes? Don’t give up – these seven fixes are sure to move your change management process from being the “barrier” to being the “value enabler”! http://buff.ly/2oqTqrm

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We love these tips from Vawns Murphy on managing a major incident... don't panic!

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"Of the ITIL processes you really can’t avoid. CSI is one. If you’re not improving, you’re stagnating" – Richard Josey

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What can the burgeoning Internet of Things (IoT) market offer small and midsized businesses (SMBs)?

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"What's the right way to plan configuration management?" asks Stuart Rance #ITSM #ITIL

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In his latest blog, Joe the IT Guy advises how the service desk can benefit from remote technologies and the importance of taking ownership of IT.

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Small and medium-sized businesses (SMBs) should look to ITSM as a route to better quality IT services and support, increased efficiency and effectiveness, reduced costs, and a better employee/customer experience. Here, our CEO Sarah Lahav explains why.
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