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SysAid

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In his latest blog, Stuart Rance discusses how to identify activities that create value.
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SysAid

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"The increased adoption and popularity of self-help and self-service — combined with the automation and integration of manual and time-consuming processes — means that service desk professionals are becoming much more productive. And that, potentially, is more cost-effective for businesses." – Ollie O'Donoghue, Service Desk Institute.
Self-help and self-service are becoming increasingly popular trends in enterprise IT, with the aim of making service desk professionals and their customers more productive.
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SysAid

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Looking to evaluate some of the leading ITSM SaaS solutions and see how they compare? Download this complimentary comparison report from Analyst Firm Ovum.
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"The most important thing to remember about information security is that EVERYONE is involved." Says Sarah Lahav. http://buff.ly/1OSIJoQ
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How true is this?
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Very clever, but I'm not going to correct you...
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Did you know that at some leading tech companies as few as 10% of women occupy tech position?
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Have them in circles
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Partha Pratim Saha Biswas's profile photo
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SysAid

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"ITSM organizations need to be aware of the impact of DevOps, and then must consider and address the issues and challenges caused by traditional ITSM structures, processes, and behaviors." Says Joe the IT Guy
#ITSM #DevOps
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SysAid

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"Why do organisations insist on storing hardware and software log files in on-premise data centres? The cost of on-premise IT analytics rival the value of the insights they’re supposed to generate. It is the epitome of unnecessary security and privacy". – Sarah Lahav, CEO SysAid.
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With a high proportion of incidents caused by a change can you really afford to be slapdash when submitting an RFC? #ITSM #ITIL
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"The hybrid-cloud promise only comes from traditional vendors because it’s the only way they can keep you spending with them" - Stevie Chambers.
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A round up of the best tweets of advice, commentary, takeaways, and statistics from the Service Desk and IT Support show.
Highlights of the Service Desk & IT Support Show (SITS) include its high level of educational content, for example how to get the ITSM basics just right!
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SysAid

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Looking to evaluate some of the leading ITSM SaaS solutions and see how they compare? Download this complimentary comparison report from Analyst Firm Ovum.
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People
Have them in circles
440 people
Partha Pratim Saha Biswas's profile photo
SysAid Service Desk ITIL Israel's profile photo
Sayed safdar Husain Zaidi's profile photo
parham khosroshahi's profile photo
Matthew Carson's profile photo
Extremely Decent's profile photo
Roni Horowitz's profile photo
Chris Rule's profile photo
Alshafaraz Gazi's profile photo
Contact Information
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Israel: +972 (3) 533-3675, US: +1 (617) 231-0124
Email
Address
1 HaYarden Street P.O. Box 1142 Airport City, 70100 Israel
Story
Tagline
One Service Desk. All Essentials.
Introduction
SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. Founded in 2002 by Israel Lifshitz with a vision to make the lives of SysAdmins around the world easier, and make their IT environments and IT service delivery better—SysAid now serves over 10,000 customers across 140 countries, spanning all industries and sizes, from SMBs to Fortune 500 corporations. SysAid has offices around the globe, and its ITSM solutions are available in 42 languages.