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SysAid

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Should we strive for minor glitches and good fix rates, or should we aim at delivering what we’re supposed to?
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SysAid

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Life as a #SysAdmin.
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SysAid

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"The three ways of DevOps aren’t just relevant for organizations that have decided to adopt a DevOps approach to IT service management. Every organization can benefit from the discipline of the three ways." Says Stuart Rance.
If you're familiar with DevOps, you will probably have heard DevOps enthusiasts talking about “the three ways”. This refers to three very powerful and practical approaches to managing the work of IT departments, particularly within modern business organisations that use IT to conduct every ...
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SysAid

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Should we strive for minor glitches and good fix rates, or should we aim at delivering what we’re supposed to?
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It's bizarre, isn't it. If you're perfect then customers don't notice you. If you make basic mistakes and recover well, they can be delighted!
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SysAid

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ITIL is not the only global framework (don't forget that!). It’s important for IT Professionals to have a good understanding of all frameworks and what value they can provide, COBIT5 for example.
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SysAid

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"Think of Self-Service as a Capability, Not a Technology"- this and 14 more tips for self-service success from Joe the IT Guy.
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SysAid

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"How do you know what constitutes 'better' if you haven't done some analysis?" – Ivor MacFarlene.
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SysAid

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"The three ways of DevOps aren’t just relevant for organizations that have decided to adopt a DevOps approach to IT service management. Every organization can benefit from the discipline of the three ways." Says Stuart Rance.
If you're familiar with DevOps, you will probably have heard DevOps enthusiasts talking about “the three ways”. This refers to three very powerful and practical approaches to managing the work of IT departments, particularly within modern business organisations that use IT to conduct every ...
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SysAid

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"Plan ahead for future non-IT use" and "exploit automation wherever possible", this and 5 more self-service tips for success from Joe the IT Robot...we mean Guy.
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I particularly like "Plan Ahead for Future Non-IT Use"
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SysAid

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Go on. Be brave.
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SysAid

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"We are now able to respond to 7 times the volume of monthly incidents compared to what we were able to achieve before SysAid".
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Why do we IT service management (#ITSM) people have trouble understanding and predicting how our customers and other colleagues in the business will behave?
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In their circles
107 people
Have them in circles
448 people
Facesz Annan Cudjoe's profile photo
mohammed moin's profile photo
Manake Costance's profile photo
Shai Korem's profile photo
Chris Rule's profile photo
William Fiallos's profile photo
Kiru Pananthan's profile photo
Mariano Cuajao's profile photo
Juergen Pitschke's profile photo
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Israel: +972 (3) 533-3675, US: +1 (617) 231-0124
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Address
1 HaYarden Street P.O. Box 1142 Airport City, 70100 Israel
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One Service Desk. All Essentials.
Introduction
SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. Founded in 2002 by Israel Lifshitz with a vision to make the lives of SysAdmins around the world easier, and make their IT environments and IT service delivery better—SysAid now serves over 10,000 customers across 140 countries, spanning all industries and sizes, from SMBs to Fortune 500 corporations. SysAid has offices around the globe, and its ITSM solutions are available in 42 languages.