Horrible online delivery service by Superdry. Ordered Jacket online and today evening their courier service send the email status with your has been delivered(Delivered to Secure Location). Whereas no parcel been delivered to me. Now Question for Superdry what is the secure location. When called to customer care of Superdry, then will check with courier company and call you back in 20 mins. No call received and got a mail with reply that 'I have called Hermes and they have requested we call them back In the morning for an update as they couldn’t get hold of the courier and we have to allow 24 hours.'.