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steve towers
Works at Outside-In Consulting
Lives in BP Group, New Bond House, 124 New Bond Street, London, UK W1S 1DX
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Careful good stuff follows... Hoshin kanri - Direction Planning = Compass Business Club
When you get down to it why would you pay a $1? Yep One lousy USD. What is in it for you? What if I said I had for you the global thought leaders with unique content every month... http://bit.ly/30daysfor1dollar Where could you find a complete  FREE Lean Si...
When you get down to it why would you pay a $1? Yep One lousy USD. What is in it for you? What if I said I had for you the global thought leaders with unique content every month... http://bit.ly/30daysfor1dollar Where c...
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PEXweek Australia extraordinary success
As a delegate and participant this was the best PEX week Australia event to date. Crisp and topical with many excellent speakers and 100% new case studies. Well done to the on the ground team PEX team of Dana Hutchinson and Lisa Ao led by Siobhan Corry. The...
As a delegate and participant this was the best PEX week Australia event to date. Crisp and topical with many excellent speakers and 100% new case studies. Well done to the on the ground team PEX team of Dana Hutchinson and L...
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It is all about OutsideIn
At Virgin it is all about a great customer experience. OutsideIn provides the discipline to turn that thinking into successful business. Paul Sands, Director of Customer Experience, Virgin. Get the book here http://www.outsideinthesecret.com/
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Join the Follow the LinkedIn Certified Process Professionals Group https://www.linkedin.com/groups?gid=2515784&trk=biz-brand-featured-groups
The place for Certified Process Professonals (CPP-Professiona®l)
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steve towers
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Thanks Steve! Very, very useful information :) !
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Newly Certified Process Professionals in Sydney following  the Australia 2015 PEX event
#cppusa  #PEXWeek
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Customer Experience - do you get it? (3 great 2015 quotes)
By 2017,
67% of customer service interactions won’t require a  human. Are you ready?  Gartner (March 2015 ) In a survey of 362 companies 80 percent
of them thought they delivered a superior customer experience. When independent consultants surveyed the cust...
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If you could ask a billionaire one question what would you ask?
Please let me know because I will ask him every question I can squeeze in.  It isn't often you get the chance to meet your hero. This is it... Comments below, or email me  stevetowers@gmail.com
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Yes, it could be one of the possibilities :) ... probably the most obvious! But let me know what he answered :) ... I know what I would!
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Follow the LinkedIn Certified Process Professional ShowCase Page
https://www.linkedin.com/company/certified-process-professional
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OMG. It looks such a mess! And why is that? ... yup, because it is a mess. @jimsinur @jdodkins
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The Universe also started as a mess :) ...
 
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steve's Collections
People
In his circles
102 people
Have him in circles
146 people
Matts Rehnström's profile photo
Penny Towers's profile photo
Uthman Balarabe's profile photo
Krum Dobrev's profile photo
Ciby Joseph's profile photo
Dreemمالك Dreemsروحي‎'s profile photo
OneOffice Pa's profile photo
Steve Melville's profile photo
Hendri Wolfaardt's profile photo
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
BP Group, New Bond House, 124 New Bond Street, London, UK W1S 1DX
Previously
All over the shop, UK, USA, Australia - Sydney, Austraila - Boston, USA - London, UK - India - Africa - Colorado, USA - China - Dubai - Germany - France - Scottland - Brazil
Story
Tagline
Helping people get better
Introduction

I first became interested in personal and organization transformation in the early 90’s and my life has changed dramatically for the better. Over the last two decades I have seen the most miraculous change take place in all kinds of people and companies with all kinds of challenges.

I’ve had the opportunity to work with people and companies who are widely considered to be the leaders in their domains and are the most creative achievers in the 21st century.

My life is about people and change and it gives me enormous pleasure to bring to you the most exciting opportunities for personal and corporate enhancement.

Bragging rights
Keynote, Coach, BPM Best Selling Author, Business Process Management & Customer Experience Expert @ stevebtowers.com
Work
Occupation
Steve Towers CEO & CPP Champion®, Author of "Outside-In"
Skills
Strategy, Balanced Scorecards, Quality, Lean, Six Sigma, Hoshin Kanri, Author, President, CEO, Kaizen, Strategy Execution Software, Revolution, Business Transformation, Strategy Execution, Operational Excellence, Continuous Improvement, Data Analytics, Dashboards, Reporting, ISO, Quality Assurance, Quality Control, Big Data, Process Excellence, Business Process Improvement, BPM, Training, Graphic Interface, Goals, Systems, Integration, Agile, Executive Support, SaaS, Consulting, SCOR, Supply Chain, Innovation, Transformation, Total Quality Management, Project Management, Program Management, Portfolio Management, Process Audit, Metrics, Workflow, Process Flow, Standard Work, Process Standardization, Software
Employment
  • Outside-In Consulting
    Business Process Management Advisor | BPM Australia | CEO Support, 1992 - present
    Business Process Management Australia | Outside-In Consulting | Advanced Business Process Management | Coach and Mentor | Sydney BPM Sundowners | BPM | Sydney BPM
  • Charterhouse Systems
    CEO | BPM | Business Process Management Advisor | BPM Consultant, 1992 - present
    Outside-In Design & Management at BPGroup | Business Process Management | OutsideIn
  • Utlisense
    CEO | BPM | Business Process Management Advisor | BPM Consultant, 1992 - present
    Outside-In Design & Management at BPGroup | Business Process Management | OutsideIn
  • Trusted Associates
    CEO | BPM | Business Process Management Advisor | BPM Consultant, 1992 - present
    Outside-In Design & Management at BPGroup | Business Process Management | OutsideIn
  • BPM Group
    CEO | BPM | Business Process Management Advisor | BPM Consultant |, 1992 - present
    CEO | BPM | Business Process Management Advisor | BPM Consultant
  • BPRSG
    CEO | BPM | Business Process Management Advisor | BPM Consultant |, 1992 - present
    Business Process Management | Outside-In Design & Management at BPGroup | Business Process Management | OutsideIn
  • BPM Community Development Corporation
    CEO | Business Process Management | Business Process Management Advisor | BPM Consultant |, 1992 - present
    Outside-In Design & Management at BPGroup | Business Process Management | OutsideIn | Business Process Management & OutsideIn Management Consultant
  • Towers Associates
    Coach, BPM Consultant, OutsideIn Mentor, BPM Speaker, Business Process Management Community founder, 1992 - present
    Business Process Management Lead and Mentor | BPM Programmes specialist (Government Sector) | Business Process Management mentor (Financial Services) | BPM Advisor (Utilities) I first became interested in personal and organization transformation in the early 90’s and my life has changed dramatically for the better. Over the last decade I have seen the most miraculous change take place in all kinds of people and companies with all kinds of challenges. I’ve had the opportunity to work with people and companies who are widely considered to be the leaders in their domains and are the most creative achievers in the 21st century. My life is about people and change and it gives me enormous pleasure to bring to you the most exciting opportunities for personal and corporate enhancement. This is why I do what I do. I look forward to working with you.
  • City Process Management
    Director of Customer Experience, 1995 - present
    Responsible for leading a company wide journey to establish new sources of competitive advantage. This requires me to (a) bring onside my fellow C Level Executives within CPM, (b) spreading the customer obsessed belief set into our clients, (c) developing an infrastructure which develops and grows CX knowledge and practice, (d) network with fellow CX leaders to deliver on the promise of triple crown (simultaneously reducing costs, growing revenues and enhancing customer service).
  • BPM Partners
    Business Process Management BPM Guru | Outside-In | Business Process Management Exec Advisor | BPM, 2001 - present
    Business Process Management Executive Advisor for the Fortune 500 BPM Forum | BPM Business Process Management | Outside In | Advanced Business Process Management | Customer Expectation Management specialist | Business Process Management Evangelist | BPM Special Interests Group public sector | Business Process Management Research & Development | BPM Executive | Business Process Management Governing Council | Business Process Management Author of five books |
  • Marcus Evans Ltd.
    Business Process & Performance Expert, Masterclass Facilitator, 2002 - present
    Business Process Improvement and Transformation. Outside In Master class Coach. Conference and Seminar keynote | BPM Business Process Management | Outside In | Advanced Business Process Management | Customer Experience Management specialist | Business Process Management Evangelist | BPM Special Interests Group public sector | Business Process Management Research & Development | BPM Executive | Business Process Management Advisor | Business Transformation Author of seven books |
  • ITWeb
    BPM Advisor, Keynote, Speaker and Business Process Management Workshop Leader, 2011 - present
    ITWeb are a formidable force in Southern Africa and it is a pleasure to be involved in their dynamic business. I collaborate across several projects and support the development of programmes specifically around process and performance improvement. A significant Trend during 2013 has been the increasing profile of Customer Experience Management related to all aspects of business, especially IT. More on this soon.
  • NASSCOM
    Outside In Guru, Keynote & Masterclass Coach, 2011 - present
    BPM and Outside In Customer Centricity Master class Coach. Conference keynote | BPM Business Process Management | Outside In | Advanced Business Process Management | Customer Expectation Management specialist | Business Process Management Evangelist | BPM Special Interests Group public sector | Business Process Management Research & Development | BPM Executive | Business Process Management Governing Council | Business Process Management Author of seven books |
  • CXRating
    Co-Founder and Chief Thought Leader, 2013 - present
    We have to get scientific about the Customer Experience - that is our ethos. The worlds leading High Performance Organizations go beyond subjective emotional feedback from customers. They rely on objective rationale measures based around the principles of the Customer Experience Rating. You can review our MO at http://www.cxrating.com My role as CTO combines 35 years experience with several of the top corporates on the planet. I advise, counsel and motivate organizations to introduce science into their thinking processes leading to enhanced customer satisfaction, lower costs and growth in revenues. And we guarantee that.
  • International Standard for Lean Six Sigma (ISLSS)
    Group Manager (LInked-In) & Lead Contributor, 2015 - present
    BPM and Outside In Customer Centricity Master class Coach. Conference keynote | Lean Six SIgma | BPM Business Process Management | Outside In | Advanced Business Process Management | Customer Experience Management specialist | Business Process Management Evangelist | BPM Special Interests Group public sector | Business Process Management Research & Development | BPM Executive | Business Process Management Governing Council | Business Process Management Author of eight books | Industrial Engineering | Board Advisor | Linkedin owner | Lifetime Award The Lean Six Sigma Group is one of the largest communities on Linked-In. As the foremost process change approach LSS is central to many corporations transformation programs and it is with pleasure I throw my hat into the ring to ensure we continue to advance these forward thinking approaches. At a corporate level it is all about achieving Successful Customer Outcomes and ensuring everything we do wins the triple crown - simultaneously reducing costs, improving service and where possible growing revenues. These challenges of the digital age, nay customer age, require us to laser focus all our efforts in ensuring everything we do creates the optimum customer experience. Connecting the bed rock of internal business processes and the experience at the customer interaction, in all its forms, is top of the business agenda over the next few years. If you are passionate like me, then lets connect and together we will help to grow our personal and business skills to meet the challenges ahead.
  • Compass Business Club
    Board of Advisors & Ambassador, 2015 - present
    BPM and Outside In Customer Centricity Master class Coach. Conference keynote | Lean Six SIgma | BPM Business Process Management | Outside In | Advanced Business Process Management | Customer Experience Management specialist | Business Process Management Evangelist | BPM Special Interests Group public sector | Business Process Management Research & Development | BPM Executive | Business Process Management Governing Council | Business Process Management Author of eight books | Industrial Engineering | Board Advisor | Linkedin owner | Compass Business Club is a members only online community where professionals get access to the latest and greatest process improvement, customer experience, customer centricity and business transformation news, articles, videos, webinars, white papers, training, coaching, private closed forums and access to the world’s top thought leader's cutting edge content. As board advisor and Ambassador I contribute to the strategic thinking, objectives and global roll out the membership program. As Ambassador of Customer Experience Management I contribute thought leadership in and around Outside-In and CEM. The confluence of business improvement approaches including Business Process Management, Lean Six Sigma, Enterprise Architecture, Digital Capabilities and Customer philosophies in general necessitates corporations to take pluralistic approaches to transformation. In collaboration with fellow Ambassadors (thought leaders in their own right) we will help to place front and centre the very latest proven approaches to achieving success for business and individuals across the globe.
  • Process Excellence Network
    BPM Visionary, Keynote Author & Judge, 2002 - present
    Conference collaborator, BPM Awards Judge, Process Excellence Keynote speaker, BPM Chair and Senior Coach. The Process Excellence Network is your premier source for help with process improvement. We provide our global network of process professionals with regular content via articles, white papers, podcasts, webinars and videos to help them do their job better. Check out our website at http://www.pexnetwork.com or our LinkedIn group at http://www.linkedin.com/groups/PEX-Network-IQPC-Lean-Six-136889 Specialties Process improvement, Big Data, Lean six sigma, BPM, continuous improvement, change management, business process management, PEX Institute, Event Management, Webinars
  • BP Group
    VP (original founder in 1992), BPM Specialist, 2092 - present
    The original Business Process Management focused interest group. Now with 80,000+ global members and network online. Partners and Professional Certification worldwide with ongoing education and awareness program. Business Process Management is evolving from the inside-out within the box structures to understanding "the customer experience is the process". In this BPM endeavour Steve leads the Business Process Management community to embrace Enterprise BPM and Outside-In.
  • Compass Business Club
    Senior Board Advisor, 2015 - 2015
    Advising the premier business club established for the elite across a range of business disciplines including Lean Six Sigma, Business Process Management, Six Sigma, Customer Experience Management, Enterprise Architecture and Customer Centricity
  • Konica Minolta Business Solutions Australia
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Duke Energy
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Microsoft
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Bank of Africa
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Gartner
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Kuwait Petroleum Corporation
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • LDS church
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • AIA
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Royal Dutch Shell
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Sydney Water
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Commonwealth Bank
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Royal Australian Air Force
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Citicorp Finance (India) Limited
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    CITICORP SERVICES INDIA LIMITED Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Capgemini
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • Huawei
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • JPMorgan Chase
    Customer Experience and BPM training, facilitation and consultancy, 2014 - 2014
    Certification, accreditation and consultancy to improve Customer Experience to reduce costs, grow revenues and enhance service. Implementing CEMMethod, Successful Customer Outcomes and Business Process Management (BPM) with OutsideIn.
  • iCMG
    Board Advisor | BPM | Business Process Management Executive | Chief Officer, 1995 - 2012
    Outside-In Design & Management at BPGroup | Business Process Management | OutsideIn | BPM & OutsideIn Management Consultant | Managing Consultant | Board Advisor | Keynote | Chair Enterprise Architects Awards Panel |
  • Charterhouse Group, Inc.
    Business Process Professional, 1995 - 2009
    Established the role of Business Process Professional and subsequently created, in conjunction with global partners, the Certified Process Professional® (CPP®) qualification. Launched in 2005 the programme has qualified more than 15,000 CPP's and in the last two years 4,000 Certified Process Professional Masters® (CPP-Masters®). A unique programme for both Open and Inhouse training around Enterprise BPM and Outside-In. Developed the syllabus, which is entirely experiential and based on real case studies within the worlds leading companies. The story of the qualification and its content currently features in the book "Outside-In, the secret of the worlds leading 21st century companies" (published in 2010 and available via Amazon (http://amzn.to/Outside-In ) and the iStore (http://bit.ly/OutsideInEbook). Business Process Professionals with the qualification CPP® and CPP-Master® come from 92 countries across all industry sectors with now more than 800 companies. The original creation of a cadre of Coaches and Leaders with proven top notch experience is still ongoing and expanding rapidly within the BPGroup as the need for Business Process Professionals grows to meet global demand.
  • Bennu Group
    SVP - EMEA, 2007 - 2008
    Business Process Management Mentor | BPM Trainer & GuIde | Business Process Management Solutions development (HerculesX) | Bennu Group helped individuals and organizations transform their actions leading to massive improvements in personal and business performance. I engage through coaching and mentoring and work with the worlds leading organizations at the Executive, Operational and Strategic levels. My role was to extend the reach into Europe, Middle East and Africa with networking services. Bennu Group also incubates a number of initiatives including the recently formed BPCommunity.org which we are helping by funding, organizing and providing guidance and support.
  • BPM Ventures Limited
    Coach/Associate, 2005 - 2007
    Delivered Training courses and mentoring services Business Process Management Mentor | BPM Trainer & GuIde | Business Process Management Solutions development | BPM 8 Omega framework co-founder | BPM in Search of Excellence collaboration and author | Business Process Management mergers and acquisitions research and development |
  • Charterhouse
    Business Process Management Executive | BPM Expert | BPM Coach, 2004 - 2006
    BPM Advisor | BPM Consultant | Business Process Management Lead Coach | Advanced Business Process Management | Enterprise BPM | BPM Guru | BPM Group | BPM Associate
  • BPM Ventures
    BPM Associate | Business & BPM Consultant, 1992 - 2006
    Outside-In Design & Management at BPGroup | Business Process Management | OutsideIn | BPM & OutsideIn Management Consultant
  • Smiths Detection
    Lean Six Sigma Master Black Belt (Project Manager), 2004 - 2005
    Transformation services utilising 8 Omega method within the LSS program. Worked out of Australia and UK with multiple teams.
  • Citibank
    Business Process Management Consultant | BPR | Head of Business Analysis, 1986 - 2005
    BPM Services | Business Process Management Consultant | Head of Technology and Operations EMEA | Business Process Management Think-Tank | Operations Research & Development
  • Business Process Management Group
    Business Process Management Group SVP, 1993 - 2005
    Business Process Management founder | Business Process Management community services | BPM Advisor | Business Process Management Author | In Search of Business Process Management | Business Process Management UK Government Advisor (ODPM) | Business Process Management NAO | Business Process Management Expert Advisor
  • Nationwide Building Society
    Head of Technology Business Services, 1989 - 1993
    Introduced Business Process Management to the Nationwide | Progressed development of internal consultancy team to include BPM services to the Nationwide network | Senior Executive responsible for Technology Business Services | Rolled out Business Process Improvement programmes | Introduced BPM software and solutions including workflow management systems |
  • Citigroup
    Internal Consultancy Manager, 1981 - 1989
    Joined Citibank to head up the Internal Consultancy team and ultimately led the initial BPR program across Europe. Recommended experience for anyone who really wants to work with a 'go for it' organization. My most rewarding 'in house role' through my career.
Basic Information
Gender
Male
Looking for
Friends, Networking
Birthday
February 9, 1958
Relationship
Married
Other names
Stephen Towers, Steve Towers, Steven Towers, stowers, CustomerExperience, chessfiend2
steve towers's +1's are the things they like, agree with, or want to recommend.
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Occasionally in our work to make the planet a better place we come up against moral dilemmas. Those things which cause you to question funda

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James Dodkins, BP Group Executive Coach and CCO, takes us through a simple example of creating the SCORe, an initial stage in the CEMMethod(

Magisto
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Good drinking pub for the lads on Friday night
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Spartan and food service stopped at 9.45 pm.
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