Response from the owner - a year ago
After reviewing your comments, we would like to bring attention to the actual events that occurred. It is both true and unfortunate that you had a problem with the vehicle you purchased from us at SMP.
As you would agree with all manufacturers’ vehicles, sometimes breakdowns occur with no signs or warnings. When you first informed your sales person that your vehicle broke down and that it was towed to the local Dodge dealership, without skepticism we arranged a rental vehicle for you. The sales person even drove out to your home and brought you straight to the rental company with full knowledge that SMP was paying the full bill of the rental unit, as Dodge was not providing you with transportation.
Your vehicle was in being repaired for one week so we made sure you had a suitable vehicle to get around without any additional inconvenience to you. You stated that your confidence in your 2010 Dodge Avenger was lacking, so you instigated GM’s optimum certified 30 day exchange privilege program which we had discussed.
At SMP we strive to make sure all our customers are not only happy, but also satisfied with us.