I have been dealing with Sitesnstores staff for the past 6 - 7 years and have find them highly efficient with communications via email and on the phone regarding a given design project. This has made it less stressful especially for someone like me who is a bit weary when it comes to the internet and its features.
I have been happy with the final results of their site designs. There has been instances were I needed changes made - including adding items that were not initially discussed during the design consultation stage. And they have been willing to accomodate such additions and, in some cases without charging extra cost.
Furthermore, designs had been completed in a timely manner. In instances were there had been delays and or misunderstandings in the design process, Sitesnstores had handled such incidents with effective professionalism, by communicating clearly and politely the reasons for any delay, or other queries I might have.
As a small business owner affordability is always an important issue, and i have find their prices reasonably affordable in the market place. The bottom line is, i got a beautiful site design that has all the functions and design features i asked for, to grow my online business, and i can always call on them for assistance when need arises.