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Dear United Franchise Group,

I collected my decals today at Sign A Rama, Box Hill (VIC Australia), at AUD$132.

There were a few problems with this transaction.

1.
I was initially told the decals (2 pieces) is $120 about 4 days back. When i brought my .psd file to this Sign A Rama Box Hill South, 3 days ago, the man at the front of the counter whom i assume is the franchisee, asked if i would be claiming the receipt for tax purposes. I said: "yes".

He then informed me that it's AUD$132, an extra 10% for GST (Goods and Services Tax).

Its just $12, i move on with life.

However, your customers will very much appreciate being told the correct price at the start of negotiation, not at the point of payment. It's rude. And in Australia, we call it "bill shock".

2.
Today, when i first collected them, they were someone else's decals. Not mine. Different design & colour.

The same man mentioned above walked to the back of the store to look for it. A lady also working there found my decals just in the corner of the reception area.

Your customers will appreciate some care with how your franchisee here might deliver the product that was already paid in full previously.

3.
I then noticed that the middle of the decal was popped up, top to bottom. Since it's new and i'll be sticking it onto my car today, that is okay. 

However, what if i intend to stick in a month or two? The glue at the bottom of the popped up decal would have been not as affective, maybe.

Again, your customers will appreciate some care with how your franchisee here might deliver the product that was already paid in full previously.

4.
Later, as i stuck the decal to my car, i noticed a small dark mark at the side. Upon looking closer, i found what looks like a flattened baby spider between the ink and the base material of the decal.

Your customers will appreciate quality in your product. "Flattened insect" is a tad bit unflattering.

5.
Just when i thought it is time to report this incident Sign A Rama head office in Australia, i called the phone number 1300768429 noted in Sign A Rama website (http://www.signarama.com.au/melbourne-cbd/contact), waited for quite a while, listening to 3 different ring tones, and came to the conclusion that no one was answering my call.

I then tried to look for an email contact for the Sign A Rama head office in Australia, and i found nothing.

Finally, i Googled "Sign A Rama head office" to find United Franchise Group located at West Palm Beach, FL, USA.

Your customers here will appreciate friendly communication, not waste of time.

6.
Emailed my complaint to you but bounced. Phone calls went unanswered.

This was by far my first business transaction with Sign A Rama, and I find the above incidences unacceptable.

I understand issues may happen during production, which is not uncommon. I genuinely wish your company/ franchisees practise professionalism at a more acceptable level.

Thank you for your kind attention.
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Have them in circles
212 people
FABRICE BAGNI's profile photo
elys pub's profile photo
Denise H.- Washington's profile photo
William Michaels's profile photo
Steve Wu's profile photo
Louise Woodbury's profile photo
charles von dietsch's profile photo
Robert Pinette's profile photo
Signarama France's profile photo
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Signarama - The Way to Grow Your Business
Introduction

Signarama, the world’s largest sign franchise, is part of a successful system of business-to-business franchises under United Franchise Group. Our award-winning network of sign centers is approaching 1000 locations in 50 countries – truly making us “where the world goes for signs.” For more than 20 years we have been serving communities with quality products and customer service. Now that we have grown to become the world leader in signage, we still work hard to maintain the localized support and individual attention that made us who we are today.

Our commitment to quality is unmatched in the industry. We know the importance of brand awareness and the affect it has on the bottom line. Signage plays an integral part in the recognition of a brand and therefore quality is imperative. At Signarama, we believe in going the extra mile to produce more than just quick, standard signage. Each and every Signarama sign center offers full-service signage options that you simply cannot get anywhere else. Whether one sign or hundreds, temporary banners or permanent monument signs, we are committed to providing an exceptional experience for every customer each and every time.

Contact Information
Contact info
Phone
800-286-8671, 561-640-5570
Fax
561-640-5580
Address
2121 Vista Parkway West Palm Beach, FL 33411