Response from the owner - 10 months ago
Hi Sam, Thank you for reaching out to contact us. We’ve carefully researched your experience and recognize where we can improve. Your situation is unique and it taught us a lot. Please know that your experience is not characteristic of the level of service we offer our customers, and we sincerely apologize for falling short of your expectations, and our own. We’re expediting a full refund of the premium you paid, which you should receive tomorrow. If you don’t, or if you have any other concerns or feedback you’d like to share, please feel free to contact our corporate communications manager, Toni Logan, directly at 386-523-2345. Based on our evaluation of your situation, we’ve implemented improvements that allow us to identify potential issues much earlier in the process and help prevent an experience like yours from occurring again. We appreciate your business and hope you’ll give us another chance in the future. We would be grateful for the opportunity to live up to the trust you originally placed in us.