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sarah anderson
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Excellent example of a company handling a customer service issue — and coming out ahead.
http://opinions.operasolutions.com/content/8a546f54501922d70150a45920d42562/public

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There's more than one way to build good customer relationships. Read how United tackled a customer service issue head on — and came out ahead.

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How do you get value out of big data? Make it personal, says Opera Solutions' Co-COO Laks Srinivasan: http://sandhill.com/article/the-key-to-making-big-data-valuable-make-it-personal/

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How good is your data? Opera Solutions' chief scientist, Dr Alex Guazzelli contributes to InformationWeek's "8 Ways to Ensure Data Quality": http://www.informationweek.com/big-data/big-data-analytics/8-ways-to-ensure-data-quality/d/d-id/1322239 

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How's the ICD-10 implementation going? See our latest blog post on how you can make it a little easier.

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Why haven't predictive analytics had deeper penetration in today's enterprises? Chris Bazett shares his insight.

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Some excellent insight on how scalable, agile technology is critical for making the best marketing decisions.

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I don't know about you, but I've started dreading all flights. They're overpriced and generally miserable. However, I feel a little better about airlines after learning of some efforts they're making to make travel better — all with the help of analytics. Who knew?
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