Here is the full version of a conversation with Google's #Nymwars Enforcement Team that I excerpted earlier, reposted with Fizz' permission. (ETA: Fizz' handle is relsqui on Twitter and most other places.)

+Natalie Villalobos, +Frances Haugen, +Bradley Horowitz, +Vic Gundotra: is this really your idea of fostering a good community and providing customer service? Please remember that below, Brian is speaking officially on behalf of Google.

Under a pseudonym, for that extra touch of hypocrisy.



Subject: Re: [#894911861] Google Profile Name Review
------------------------
From: Google Profiles Support <profiles-support@google.com>
Date: Sat, Oct 22, 2011 at 11:47
To: Fizz

Hi,

Thank you for contacting us with regard to our review of the name you are trying to use in your Google Profile. After review of your appeal, we have determined that the name you want to use violates our Community Standards. You can review our name guidelines at http://www.google.com/support/+/bin/answer.py?answer=1228271

If you edit your name to comply with our policies in the future, please respond to this email so that we can re-review your profile.

Sincerely,
Brian
The Google Profiles Support Team


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From: Fizz
Date: Sat, Oct 22, 2011 at 18:59
To: Google Profiles Support <profiles-support@google.com>, Sai


Hi Brian,

Thanks for getting back to me. I can see why my listed name "Fizz" might not appear to be in compliance, but in fact it is the name I am most commonly known by--to my friends, family, instructors, classmates, and so forth. Putting anything else in the name field would make me more difficult to find for anyone who knows me; even if I found them first, they wouldn't recognize me under another name! As such, I'm hoping my profile can be restored with my correct name intact. How can I make this happen?

Thanks,
Fizz


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From: Google Profiles Support <profiles-support@google.com>
Date: Wed, Oct 26, 2011 at 18:34
To: Fizz
Cc: Sai


Hi,

We are working on developing ways to support other forms of identity beyond common names, but we don't have anything to announce at this time. We do believe that supporting pseudonyms is a worthy ambition and is one the team is working towards.

Currently, most users choose to use their First and Last names in the common name field in order to avoid any future name violation issues. All pseudonyms or nick names can be placed in the other names field below the common name field. The Other Names field is searchable by other users to find people.

Sincerely,
Brian
The Google Profiles Support Team

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From: Sai
Date: Wed, Oct 26, 2011 at 22:19
To: Google Profiles Support <profiles-support@google.com>
Cc: Fizz, +Frances Haugen, nymwars press office


Brian -

Not everyone has a "first" and "last" name; I for instance do not, and nor does Fizz.

Your team is being extremely rude in its insistence on telling people that the names they are actually known as every day, that in many cases are also on their government ID, somehow violate "community standards".

Your telling Fizz what "most users" do is a passive-aggressive way of telling her that her real name basically "sounds weird" to you, despite it being the name that she is known by to all of her friends — the standard which you espouse. Remember that this is not a conversation about suggestions, it's a conversation in the context of Google's enforced suspension of Fizz's account, where she has to placate you to be allowed to simply continue using her name.

You've made this error multiple times, and your enforcement of it is transparently hypocritical. You yourself, "Brian", are not using your full name — presumably for privacy reasons. And celebrities like will.i.am are being permitted to use single names that aren't their legal names, but are merely how they are known. Yet you don't allow Fizz to have the same basic right.

For more on why this is insulting, and why your response is completely inappropriate, please see my G+ post: https://plus.google.com/103112149634414554669/posts/dLZoT7LEJWU

For more on why you are gravely in error, see:
http://www.w3.org/International/questions/qa-personal-names
http://www.kalzumeus.com/2010/06/17/falsehoods-programmers-believe-about-names/

Your team owes Fizz an apology for insulting her (among many others), and needs to have better training about realizing that not everyone's name — the name that they are "commonly known as" — sounds like a typical Western "John Smith".

Sincerely, and disappointedly,
Sai

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From: Fizz
Date: Wed, Nov 23, 2011 at 18:26
To: Google Profiles Support <profiles-support@google.com>, Sai


Hi Brian,

I haven't heard anything from Google in a while. My profile says it is still "being reviewed"; is that the case? I notice that I can no longer see any posts on my own profile; have they been deleted? What is the next step in this process, and when should I expect it ot happen?

Fizz


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From: Google Profiles Support <profiles-support@google.com>
Date: Thu, Dec 8, 2011 at 18:15
To: Fizz
Cc: Sai


If you’re referred to by more than one name, only use the one that commonly identifies you, and place the rest in the “Other names” or “Nickname” section of your profile.

Violation examples: Timothy “TK” King, Jonathan Richards (JonnyBoy), PunkRockerSF

If you edit your name to comply with our policies in the future, please respond to this email so that we can re-review your profile.

Sincerely,
Brian
The Google Profiles Support Team


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From: Fizz
Date: Thu, Dec 8, 2011 at 19:23
To: Google Profiles Support <profiles-support@google.com>
Cc: Sai


Brian,

Can you specify the way in which my name violates your policy? I'm not commonly referred to by multiple names; I'm commonly referred to by one name, and it's the one currently on my G+ account. I have no wish to add another name or a nickname.

Fizz

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From: Sai
Date: Fri, Dec 9, 2011 at 02:50
To: Google Profiles Support <profiles-support@google.com>
Cc: Fizz


I've posted your response publicly: https://plus.google.com/u/0/103112149634414554669/posts/9WPMSnbtoyj

Cheers,
Sai


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From: Google Profiles Support <profiles-support@google.com>
Date: Sun, Dec 11, 2011 at 13:48
To: Fizz

Hi,

Google+ supports the use of mononyms with the provision of legal documentation as verification. If you’d like to use a mononym, you can submit your identifying documents here. If you're signing up for Google+, you can simply enter a “.” in the last name field and you'll be directed to our appeal form where you can provide the same documentation.

Sincerely,
Brian
The Google Profiles Support Team


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From: Fizz
Date: Sun, Dec 11, 2011 at 17:19
To: Google Profiles Support <profiles-support@google.com>, Sai


Hi Brian,

Thanks, that's the first I've heard of what I can actually do in order to get my profile restored. However, I'm concerned that you're now asking for evidence about my legal name, where Google's name policy says I may use my real name (the one I am normally called in real life). Under what circumstances do you require (let alone assume) that a user's real name be the same as their legal name?

Fizz

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From: Google Profiles Support <profiles-support@google.com>
Date: Wed, Dec 14, 2011 at 10:15
To: Fizz

Hi,

Thank you for your appeal. We are unable to approve this profile as it represents a pseudonym or non-user entity (e.g. business, organization, place, team, couple, fictional character, etc.). Google+ Profiles does not support pseudonyms. You can review our name guidelines at http://www.google.com/support/+/bin/answer.py?answer=1228271

Though Google+ Profiles do not support pseudonyms, Google+ Pages do. For more information about how to create a Google+ Page, please visit https://plus.google.com/pages/create

Sincerely,
Brian
The Google Profiles Support Team


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From: Fizz
Date: Wed, Dec 14, 2011 at 17:29
To: Google Profiles Support <profiles-support@google.com>, Sai, Ellen McManis


Wait, what? Now you're saying I'm fictional? Telling me you're incredulous about my unusual name is understandable, but telling me I am not real is actually insulting. If I wanted a fake account, I could trivially pass one off under a fake name that sounds normal. I have no incentive to still be here arguing with you, other than wanting to use on G+ the name I actually use and am known by.

I'm impressed. I was already angry that the policy as written, with which I am complying, is not what's being enforced; now I am also personally offended.

Will you give me the contact information of a supervisor I can continue this conversation with, please?

Fizz
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