Profile

Cover photo
Verified local business
The Roosevelt Hotel
Restaurant
1,232 followers|47,082,511 views
AboutPostsPhotosYouTube

Stream

The Roosevelt Hotel

Shared publicly  - 
 
There's still time to enjoy a summer getaway with us at the Roosevelt Hotel! Book Direct and Save 15%. Don't wait, book your #NYC escape now! #TravelTuesday http://bit.ly/2bxxQHj
1
Carlos Ferriz's profile photoEsther Oh's profile photo
2 comments
 
I mistakenly booked a two night stay here in error. I realized the mistake within a minute of booking and called within 5 minutes of the booking to try and cancel the booking. It was a nonrefundable booking which I did not realize. Yes, legally they are not obligated to refund even if I call within a minute of reservation but come on now- accidents/mistakes happen and if someone tries to rectify it within a minute you can show a little consideration for it. The reservation was for NEXT YEAR (many many months from now) so it's not like you don't have time to put it back on the market. If somebody calls to cancel the reservation within 5 minutes of booking I think it's courtesy of management to try and work with you- offer a partial refund of some sort or credit at the very least because it was obviously booked in error if CALLING WITHIN 5 MINUTES. COMMON COURTESY. But instead the management was rude and refused ANY CREDIT AT ALL and sarcastic. I cancelled the reservation and let them eat up the whole almost $400- yea, maybe I should've just stayed but that was how furious I was with this hotel. I will never book here ever- will tell everyone else to stay clear. How terrible must a human being be to deny this. You guys suck. I can imagine what gracious hosts you must be- obviously treating others with dignity and consideration is not a concern of management so do not stay here. 
Add a comment...

The Roosevelt Hotel

Shared publicly  - 
 
The +Macy's Thanksgiving Day Parade is just days away! 
With 3.5 million people expected to attend this year's Thanksgiving Day Parade in New York City, you'll want to check our guide and create a game plan before you head out the door.
1
Add a comment...

The Roosevelt Hotel

Shared publicly  - 
 
Stay for free with our Black Friday Sale! Stay tuned, booking link will be revealed on Friday!
1
Add a comment...

The Roosevelt Hotel

Shared publicly  - 
 
'Tis the season! Join us for our First Annual Tree Lighting at +The Roosevelt Hotel  #HolidaySeason  
1
Add a comment...

The Roosevelt Hotel

Shared publicly  - 
 
Make your travel matter! #TravelTuesday  
Get out of the tour bus rut and find a way to make your trip meaningful and memorable.
1
Add a comment...

The Roosevelt Hotel

Shared publicly  - 
 
New Yorkers Pay Tribute to Paris Terror Victims #PrayforParis  
New Yorkers gathered around the city over the weekend to express solidarity with the people of Paris, joining supporters around the U.S. holding vigils and rallies to mourn the victims of the terrorist...
1
Add a comment...

The Roosevelt Hotel

Shared publicly  - 
 
Our 1st Annual Tree Lighting happens in just a few hours, join us for cocktails, food & live jazz music!
4
Add a comment...

The Roosevelt Hotel

Shared publicly  - 
 
Baby It's Cold Outside! Warm up with our holiday package including a complimentary room upgrade and a bottle of champagne delivered to your room! #HolidayPackage  
https://gc.synxis.com/rez.aspx?Hotel=64539&Chain=18350&promo=SNOPRO&_ga=1.226023768.351105419.1446839271
2
Add a comment...

The Roosevelt Hotel

Shared publicly  - 
 
Tomorrow night is our 1st Annual Tree Lighting at +The Roosevelt Hotel and Madison Lounge will feature a festive special menu!
1
Add a comment...

The Roosevelt Hotel

Shared publicly  - 
 
The Macy's Thanksgiving Day Parade is 1 week away and this is what it used to look like #TBT  
Get in the holiday spirit with these historical and vintage photos of the Macy's Thanksgiving Parade from the 1920s to the present
1
Add a comment...

The Roosevelt Hotel

Shared publicly  - 
 
How to upgrade your flying experience #TravelTuesday  
As airlines change their frequent-flier policies, making it more difficult for travelers to vault into first class, we asked experts for their tips on beating the system and getting the upgrade.
1
1
Add a comment...

The Roosevelt Hotel

Shared publicly  - 
 
Excitement is building for the New York holiday window displays! #holidayseason  
Are you feeling festive yet, New York? It won’t be long until the entire city starts to look like a winter wonderland. From shopping for gifts at holiday markets...
1
Add a comment...
Contact Information
Map of the business location
45 E 45th St New York, NY 10017
45 East 45th StreetUSNew YorkNew York10017
(212) 661-9600theroosevelthotel.com
Restaurant, Hotel
Restaurant
Hotel
Luxury Hotel
Personal Services
Vacances
Wedding Venue
Google+ URL

Street View

Panorama
Your Activity
Make a Reservation
4-star hotel
$97
Book at KAYAK.com
More
Booking links sponsored. $135 incl taxes & fees
Write a review
Review Summary
3.3
856 reviews
5 star
1,266 reviews
4 star
2,394 reviews
3 star
1,867 reviews
2 star
915 reviews
1 star
517 reviews
Historic art deco hotel offering elegant rooms & suites, plus a ballroom & a rooftop lounge.- Google
"Great location but the staff isn't very helpful and the rooms are very dated."
"Lower price but service is lame- nobody seems happy from door men to front desk."
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Scrapbook photo 6
Upload public photo
All reviews
Craig Handy's profile photo
Craig Handy
in the last week
Excellent room. City view Suite with king bed and sitting room. Spacious, quiet, and great view south over the city. Easy to find parking and great access to Presidia for jogging trails, etc. Their complementary breakfast is a great value a significant step above most "continental breakfasts" at other hotels.
C Trujillo's profile photo
C Trujillo
a month ago
My apologies for the long review, but there were a number of issues… A great historic building, steps away from Grand Central but the rooms have seen better days. Combine this with a staff that seems to work hardest at making excuses instead of solving problems. Our first issue was that the room booked was not available. My wife called prior to the day of arrival to ensure that a room with two double beds would be available. The staff was advised of a planned late arrival, but our reserved room was not available. The front desk staff was less than apologetic and needed 15 minutes and two “consultations” with someone is the back office to arrange a room with two roll away beds. After being in our room over 20 minutes the roll away beds had still not been set up. When I called the front desk I was tersely informed, “They are on their way.” No attempt was made to check with staff, just an immediate response to get me off the phone. I had to ask him again as well as inform him that I would hold on line to ensure a response. After almost half an hour, beds were finally set up in our temporary room. The next morning we told to check our bags and could not check into our originally reserved room until after 2pm. The bellman repeatedly told us, “There’s no charge, just a gratuity.” I appreciate that hotel staff rely on tips but I don’t appreciate the a shake down when the hotel makes a mistake and requires us to spend part of our day checking bags and checking back into a room that should have been reserved. Next issue, no hot water in the new room. The front desk first asked if we had run the water for several minutes to see if it would “get hot”. Not a solution and still no hot water, so we were told to let the water run until the Engineer could check on the situation. After 20 minutes of running water, no Engineer. After another call to the front desk, the Engineer finally knocked 10 minutes later but could not correct the issue. After the Engineer left, the front desk called the room to check status. No solutions offered until I requested to speak to the Manager on duty. There was an offer to change rooms immediately but it was nearly midnight, so the next day required another room shuffle. First room offered was directly across from the elevators, and the second had no wall mounted thermostat for climate controls. Tired of dragging our bags through the hotel, we compromised on the second room since it at least had hot water (but had to ask for the radiator heat to be turned on in the room). On top of the poor customer service of the front desk and management staff, the concierge team seemed barely knowledgeable with a focus on selling their contracted tour and ticket packages. The added cost for Liberty Island tour tickets and subway passes is nearly the price of the tour ticket itself. Maybe this is the norm in NYC, but there was no itemized receipt or explanation of charges. The only recommendation I can make for the Roosevelt is its location. Otherwise be prepared for lackluster service and aging accommodations.
• • •
Matt Martin's profile photo
Matt Martin
in the last week
The worst hotel I've ever had the misfortune of visiting, when complained about an inch missing from the bottom of the door from which you can see the elevators clearly, and effectively no sound proof from corridor noise the manager actually said I'm the first ever to complain and lots of doors have a gap, and couldn't see a problem. When he noticed I was obviously unsatisfied, he actually walked away and hid! I've never known such rudeness!!!!
Kash Shamim's profile photo
Kash Shamim
a month ago
The hotel is in a great location, right in the heart of the city. The rooms were nice, though a bit small. The elevators were fairly slow. The staff members were all very friendly and helpful. Overall, I really enjoyed my stay there.
Matt Rr's profile photo
Matt Rr
a week ago
Beautiful place with a friendly staff and very slow elevators. Room was nice and clean. The best thing was the location. You can get to anything quick and easy. I would stay here again
Maddie Briner's profile photo
Maddie Briner
3 weeks ago
Stayed 2 nights in a busy time in December. Staff was rushed, but still helpful. The lobby is goegeous and the rooms are nice, but the bathroom in our room could have used some renovations. Overall a great stay! Awesome location in midtown to get to all the classic new york sites, including times square, grand central, and the empire state building!
Nicole Mizrahi's profile photo
Nicole Mizrahi
a week ago
The ballroom has a thin balcony with incredible views of the room below. carpeted, plush space. the beautiful ambiance/interior decor makes the lobby excellent for photographs. concierge service.
Connie Fraction's profile photo
Connie Fraction
2 weeks ago
I called the hotel several times before coming to NYC to insure no problems with room reservation but that didn't help. Great location but probably won't stay here again. Didn't know a deluxe room is better than a superior room. Go figure!