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Pollo Tropical

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Life’s Better Under the Palm®

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Pollo Tropical

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Aug 7, 2015

The Chicken Avocado Club Salad is starting the party everywhere this summer. Have you tried it yet?

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Carlos Bolivar: Horrible wait time! Over 20 mins to get a meal for carry out! 2nd Bad experience with this location.

Jasmine Nelson: I love bringing my kids and self to Miami and we always get great service. Today the store one 1785 N.E. 163rd St customer service was just horrible. The guy Merchinel taking our order was just not getting or trying to understand that it was two order in one vehicle. Then when we got to the window the lady was very rude. She got the payment for one order and slam the window. Then when we told her it was two orders in the same car, she rolled her eyes while saying okay and slam the window again. Then came back with the total of the second order. When asking for some condiments, she only gave us one type after asking for 3. My son fries was burnt, my plantains were burnt. Then the drive through line was just ridiculous long.Store #10007 will not be receiving any more money from us.

Elgin Hendrickson: I came in today and a wait of 30 min for chicken. How can you have not have chicken when it's a chicken restaurant. Every time I come here it's a long wait... I kindly ask the manager to move the cars in front of me so I can go get my child something to eat form some one else. They said, if you have a truck you can. So they expect me to wait 30 min in a driveway. I am so disappointed. I run corporate business for years and this is the worst customer service ever. This is the location in fort Myers Florida on dani drive. Worst customer service ever.

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Pollo Tropical

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May 6, 2015

Sunset Club is in da house! This is the place where family and friends can relax the day away every evening from 8-10 pm. It’s like no place on Earth, except maybe a tropical beach. http://pollotropical.com/sunsetclub/

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Pollo Tropical

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Apr 21, 2015

Treat your right hand to a meal in celebration of them. Tomorrow is National Administrative Professionals Day.

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Pollo Tropical

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Apr 20, 2015

Tangy is here. Get your Pineapple wrap or salad today.

Emma Ochoa: Muy delicioso

Aida Puentes: Nada q ver

Sonya Snyder: I've been a loyal Pollo Tropical Diner since you were Tropi Grill

I've seen a lot of changes over the years some good some bad but I have to tell you today's dining experience was the worst.

Your family meal ceases to offer beans and offers two carbohydrates instead! Theres also no ability to switch out to items of the same price.

Why would anybody want to eat both rice and corn in the same meal and not have beans? The upcharge to sell that to us made us not want to even eat there ever agsin. When we complained to the staff they said we're sorry we got a lot of complaints but we just work here we don't have the ability to tell those who make the rules that this isn't working.

Getting rid of the boiled Yuca with the garlic Mojo was a bad move as well, because it's the flavor of your chicken and the flavor of everything Pollo Tropical- to have those ingredients and those available items was one reason we came to eat here. It's Unique to you and it's a draw.

Adding mashed potatoes coleslaw and all of that crap on rsther than just doing rice and beans has homogenized you to the point that it's killed your differentiation

I hope you'll turn around and offer a family meal at the same price point without gouging people for extras like beans and rice which have always been part of your tradition

And for God's sake get the disgusting mashed potatoes and really really awful Cole slaw off your menu. That's KFC!

Instead, try offering traditional like you always have... it was a winner... I don't know why you broke it ...SAD.

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Apr 17, 2015

Poyo-Poyo Sauce, it’s flavor and spice and everything wow.