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Patrick O'Keefe
Works at iFroggy Network
Lives in Kitty Hawk, NC
4,998 followers|278,254 views
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Patrick O'Keefe

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WordPress powers more than 25% of the web. It’s open source software, driven by community contributions. But it’s also big business, with many companies generating millions of dollars in revenue by offering products and services that cater to people and organizations who use it.

How is building a business around an open source product, with a strong community, different from a more traditional kind of business? What expectations does the community have? WebDevStudios is a 34-person agency that does nothing but WordPress. +Brad Williams, their CEO and co-founder, is the guest on on the latest Community Signal. Plus:

• What good developer relations look like for WordPress
• Why every WebDevStudios employee dedicates at least 2 paid hours every week giving back to WordPress
• How the community benefits directly from WebDevStudios client work
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Patrick O'Keefe

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Twenty years ago, this month, Ultimate Bulletin Board was released. You may not know the name, but this early community software introduced or popularized numerous conventions that we now simply take for granted.

UBB wasn’t just on the market before practically any community platform available today, they were among the very first web-based community platforms available, following the days of BBS and the closed network of AOL. +Rosemary O'Neill co-founded Social Strata and, once upon a time, they developed UBB. We get into the history of the project, plus:

• How UBB might have invented emojis
• The evolution of community software
• Why people are returning to more focused, niche communities
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Patrick O'Keefe

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I didn't think it was possible, but Donald Trump managed to violate another one of my community guidelines. We don't allow people to pose as multiple accounts. dtrump, jmiller, jbarron and johnnylongfingers were all posting from the same IP.
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+Jenna Woodul was the first chief community officer. She and Peter Friedman co-founded +LiveWorld Inc., a company offering what are now known as community management services, more than 20 years ago.

Her professional backstory is a fascinating look at the history of the community profession, including early BBS days at Apple, the transition to the World Wide Web and the evolution of community for business. Plus:

• The opportunity of real-time messaging
• Apple’s place as a pioneer in using digital community tools for business
• Should community professionals aspire to the CCO title?
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Caravan Studios builds apps that empower local communities to tackle big problems, like finding shelter for domestic abuse survivors and ensuring that kids don’t go hungry.

With more than 16 years of experience, +Susan Tenby heads up community efforts for the organization, bringing app developers and non-profits together to serve communities in need. She is also the founder of #OCTRIBE, the biggest online community meetup in San Francisco, which turns 10 years old this month. Plus:

• How Caravan Studios determines which issues to dedicate resources to
• The history of #OCTRIBE
• Mentoring in community management
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Patrick O'Keefe

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When you are hiring for your community team, you might post a job online, read through applications, identify candidates, conduct interviews and choose the best one. It’s a long process, and it can be difficult to get to know any candidate all that well.

+Jennifer Sable Lopez, the senior director of community and audience development at +Moz, has found a quicker, more efficient way to identify qualified candidates they already know well: poach them from other departments and from their community. Plus:

• How Moz divides responsibilities between the community and audience development teams
• Investing money in quality forum answers
• Making sure that your team takes their vacation time
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Patrick O'Keefe

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When large online communities have problems, they are often talked about as if they are new. But usually, the issues have been simmering for a long time and are the result of choices that were made by community leaders long ago.

The foundation of healthy community is really the focus of today’s episode of Community Signal. Derek Powazek is truly an online community veteran. He authored one of the earliest books about our work, Design for Community, which turns 15 years old this year. If you want to be reminded that good community strategy endures the test of time, pick up a copy. Plus:

• What community professionals can learn from farmers
• The cause of bad community behaviors
• Why addiction should be left out of your project goals
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Patrick O'Keefe

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Play this at my funeral. Ha.
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Patrick O'Keefe

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Treating community as a product is really about the technology that powers the community. Improving it, adjusting settings, releasing updates and communicating those changes. This shows everyone involved that you are regularly progressing the user experience.

While community professionals have been improving their software and announcing those changes forever, thinking of community as a product can help you to better communicate and execute your platform strategy. +Julie Hamel, senior manager of community and social media at +Alteryx Inc, joins me on this episode. Plus:

• Being effective as a remote professional, when most of your company is in an office
• Why Alteryx merged support with community
• How B2B companies should recognize the experts in their communities
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This video is 10 years old! Classic. PUT ON A TIE!!!
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+Allison Leahy, +Fitbit’s director of community, is the architect of the company’s 80+ member community team. After building a large private community that required login to view, she led an effort to make that community publicly viewable by all.

This type of move presents a series of challenges. How will current members react? What are the legal ramifications? Will it lead to an increase in disruptive members? On this episode, we discuss how Fitbit navigated these issues, resulting in a 300% increase in traffic and a 175% increase in content. Plus:

• The struggle to unify customer service data
• Allison’s favorite KPIs
• Why Fitbit tries not to answer community questions for at least 24 hours
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At schools around the world, buddy benches are helping kids to more easily find friends. Could your online community use one?
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People
Have him in circles
4,998 people
Rubina  Ansari's profile photo
pawan tripathi's profile photo
rafael suarez's profile photo
Christopher Hamilton's profile photo
Mike Melanson's profile photo
juan pablo villa's profile photo
Steve Cunningham's profile photo
Greg Heinisch's profile photo
Tal Arc en ciel's profile photo
Work
Occupation
Owner, iFroggy Network
Employment
  • iFroggy Network
    Owner, 1998 - present
Basic Information
Gender
Male
Birthday
November 21
Story
Tagline
Author, Speaker, Entrepreneur
Introduction

I run the iFroggy Network, a publisher of websites, and have been managing online communities since 2000. With this experience in mind, I authored the book “Managing Online Forums,” a practical guide to managing online social spaces, and speak at conferences and events.

I am passionate about online community and I regularly write and speak about online community and social media. For more information, please see my speaking page.

I write about online community at ManagingCommunities.com and more at patrickokeefe.com. On Twitter, you can find me @iFroggy.

Bragging rights
I led my little league in candy selling for two separate years, earning a $50 check and a Huffy bicycle, I have been retweeted by Diddy many times and I have DJed with DJ Jazzy Jeff on Turntable.fm.
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Kitty Hawk, NC
Contact Information
Work
Email
AIM
iFroggynet
Skype
patrick_okeefe
Address
P.O. Box 243, Harbinger, NC 27941
Patrick O'Keefe's +1's are the things they like, agree with, or want to recommend.
Best Starbuck's Coffee Recipes
market.android.com

The ten best Starbuck's Coffee recipes, Iced Vanilla, Frappuccinos,Crispy Choccolate Mochas, all the mouth watering delicious and satisfying

Call of Duty
plus.google.com

The Official Call of Duty® Google+ Page

Coca-Cola
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Open Happiness. The official Coca-Cola page on Google+.

Zendesk
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Powerful yet simple multi-channel help desk software.The fastest way to great customer support.

SitePoint
plus.google.com

sitepoint.com is THE online resource for web designers and web application developers.

ReadWriteWeb
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RWW on G+, talking about what’s next on the Web.

Amazon.com
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Earth's Biggest Selection.

Miami Dolphins
plus.google.com

Stay connected with The Miami Dolphins

HP Empowers Social Care in Customer-Manned Forums
www.socialmediaexplorer.com

HP leverages customers and employees to drive top-notch support through social media.

When I met Michael Arrington in Silicon Valley this summer we talked abo...
socialwayne.com

When I met Michael Arrington in Silicon Valley this summer we talked about this interview….CNN Black In America 4 Documentary. Diversity Ent

The Plagiarism Problem: Is Someone Stealing Your Content? An Interview W...
www.websearchsocial.com

Liberal borrowing and outright theft are huge problems for content creators. We spend time, money and brainpower coming up with the best con

Why People Provide the Power of Now
www.convinceandconvert.com

This is a short presentation I gave - one of my favorites last year - at the ExactTarget Connections conference in Indianapolis.

Soda Tasting
plus.google.com

Soda reviews and enjoyment.

The Secret to ‘Monetizing Online Forums’
www.webpronews.com

With all the social media hype around Facebook, Twitter, and Pinterest, online forums are not usually at the top of the list. Ironically tho

WebDevStudios
plus.google.com

WebDevStudios is a website development company specializing in WordPress and related open source platforms

Bad Boy Records
plus.google.com

Official Google+ of Bad Boy Records

Skimlinks
plus.google.com

Unlock the cash in your content Discover new, automated revenue streams for your site

Eps 217 - SOPA Soap
www.plagiarismtoday.com

SOPA introduced, MPAA kills Zediva, USCO states its priorities and Righthaven teetering on the brink and much more!

Copyright 2.0 Show - Episode 230 - Content I-Don't
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This week on the Copyright 2.0 Show, Ireland's SOPA passes, Grooveshark blocked in Denmark, Kim Dotcom's bail appealed and Flickr blocks som