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Parcel Monkey

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We have an updated customer feedback centre, if you would like to ask a question then this is the only place where we can help.
Book UK and International parcel delivery services through City Link, DHL, Nightfreight, Parcelforce and the Royal Mail. From only £5.89+vat with FREE collection and FREE loss/damage cover
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Abel Duvilasnki's profile photoMaría Sánchez Calvo's profile photo
2 comments
 
AFTER PAY AND COLLECTING MY TWO BOXES, APPARENTLY IS NOT POSSIBLE TO SEND THEM AND I'VE TRIED 5 TIMES TO PAY WITH DIFFERENT METHODS TO HAVE THEM BACK AND YOU CANCEL IT, NOT HAVING ANY SOLUTION FROM CUSTOMER SERVICES, IT DOESN'T EVEN SHOWS THE ADDRESS TO COLLECT THEM IN PERSON AS I ALREADY SELECTED TO PAY AND IT DOESN'T RECOGNIZES MY SHIPMENT NEITHER.
I'VE BEEN ALREADY TRYING FOR A WEEK TO PAY FOR THEM AND CONTACT YOU, THERE'RE IMPORTANT ITEMS INSIDE THOSE BOXES AND I NEED THEM BACK, HAVING ONLY UNTIL JULY 1ST TO LOOK FOR A SOLUTION OR YOU'LL GET RID OF THEM, PLEASE CAN SOMEONE GIVE ME AN ANSWER?
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Parcel Monkey

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We've just launched a new international service operated by La Poste and Swiss Post. We'd love to know what you think ...
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tracey louise's profile photoGinelle Hewitt's profile photo
6 comments
 
I just canceled the order... I just believe that if I cannot get a hold of a courier that is a bad sign. I have a parcel to be picked up the next day and there is no way to contact them? They've canceled it. But if you are talking about the captcha not showing up - i had to go to another computer with a different browser to finally get the captcha to show,,,which is a weakness of parcelmonkey's if people may not have browsers that work with their system and they provide no alternatives. Hope that helps!
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Parcel Monkey

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Some insights about comparing courier prices ...
When trying to find the cheapest parcel delivery company that you properly compare prices.
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Paul Trunks's profile photoVeronica Apaloo's profile photoEric C's profile photomark charman's profile photo
11 comments
 
hi I'm try to arrange a collection and delivery with DX fright the item is 411cm 35kg DX say they will take it but your system wont let me book it, and i cant find a email address 
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Parcel Monkey

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So we've been running our ByBox (locker to locker) courier service for a while now. What do you guys think of it?
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Elizabeth Todd's profile photoMark Annable's profile photoCathi Hargaden's profile photoBelvoir Stoke's profile photo
9 comments
 
Cathi, can you please share some info on how I can get through someone from this organisation? been on the phone for hours and no-one answered and they have charged me twice for a parcel which I am not even sure at this stage that they are going to collect and deliver!? Please share any info / phone numbers I can use to track directors, etc
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Parcel Monkey

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Have you checked out our pallet delivery service? We've got some great rates on this flexible service for collections an deliveries within the UK.
A run through of how to find the cheapest prices for pallet delivery and how to book a collection.
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Mark Annable's profile photoBelvoir Stoke's profile photoVeronica Apaloo's profile photoPaul Hirst's profile photo
4 comments
 
Parcel Monkey never passed my order onto the courier, Parcelforce, and as such my parcels were never collected. This has caused me a massive inconvenience and additional expense. It proved impossible to contact anyone at Parcel Monkey to try and fix this. I will not be using this service again and would like a full refund from the company.
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Parcel Monkey

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Have you tried our new box to box service? The price is outstanding and a level of service you'll love.
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Parcel Monkey

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If you'd like to leave a message for your courier, then we give you that option.
If you feel the need to add a note to your parcel delivery order for the courier, we show you how to do it.
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инж.Красимир Костадинов's profile photoA Bundy's profile photoMark Annable's profile photomycourier uk's profile photo
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Parcel Monkey

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The last Christmas-posting dates may be a while away, but it would be a good idea find the cheapest prices now ...
Details of our international parcel delivery services and important information.
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María Sánchez Calvo's profile photoHenry Page's profile photoDave Snell's profile photo
3 comments
 
Tried them for the 1st time this week booked and paid for parcel to be collected from our supplier Tuesday now Thurs and still not collected our customer who needed the goods for today won't buy from us again now .so if possible don't use this company they are terrible 
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Parcel Monkey

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Catch-up with the latest news about Parcel Monkey - as mentioned in the FT.
Lord Davies: Heavyweight tech champion A group of heavyweight British businessmen are now in the corner of BizEquity, a fast-growing tech company run by high-profile US entrepreneur Michael Carter. Frost Brooks – a private equity boutique set up by
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Parcel Monkey

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We have a new price for small items weighing less than 10kg that you need to send on a next working day basis. It's now £1.20+vat cheaper than the traditional City Link Next Day offering.
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Paul Hirst's profile photoKatrin Vanhelsing's profile photo
2 comments
 
They have done the same to me today
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Parcel Monkey has a new profile photo.

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Michael Voller's profile photoSonya Warren's profile photoPaul Hirst's profile photoHenry Page's profile photo
4 comments
 
Parcel Monkey collected from me on 19 October. The parcel was destined for South Africa and it cost me almost £50 to send it as a courier service.
 
After five days the recipient asked me where the parcel had got to. She was then phoned on the seventh day and asked for her ID number.
 
The next day PM contacted me to say that the parcel had been lost but that they would m,deal with the claim. Later that day they said the parcel wasn't lost and it could now be tracked on DHL's tracking system. I asked them what the delay was and they said it was because the ID was not included, but their website didn't ask for an ID number when the parcel was booked. PM then told me that the requirement for an ID number was recent but I found evidence that the requirement was actually established three years ago. 
 
It is now ten days since I gave the monkey my parcel. DHL received it on 26 October, so for one whole week the parcel was with another service, which wasn't what I paid for. The parcel still hasn't been delivered and PM refuse to compensate me for late arrival of the item.
 
Don't use Parcel Monkey, they are untruthful and do use sub-contractors other than the service you think you are getting, and I have the receipt and tracking details to prove it.
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Parcel Monkey

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A in-depth look at how to book a parcel for delivery, but with the added flexibility of dropping it off at a local depot.
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Flooring Supplies's profile photoSamuel Jones's profile photoVeronica Apaloo's profile photo
5 comments
 
You are another unhappy customer just like me. I have contacted Trading standards and they said they will look into this company, however they suggested to take them to court as they are refusing to compensate me for a lost dining table even though I had  paid them insurance for lost and damaged items. more peole like us do get in touch. Maybe they listen to us then!
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People
In their circles
14 people
Have them in circles
129 people
Jonathan Fussell's profile photo
Leonard Kanthenga's profile photo
Mungo and Maisie's profile photo
ripon haque's profile photo
Prime Vision BV's profile photo
Transglobal Express Ltd's profile photo
iwoca's profile photo
Solongo Bibish's profile photo
Alisa Mendis's profile photo
Story
Tagline
We offer low cost parcel delivery services to the UK, Europe and the rest of the world!
Introduction

We offer everybody a really simple and cheap way to book parcel delivery services within the UK and 250+ international destinations.

When you book with Parcel Monkey you choose which of our premium carriers (eg. City Link, Parcelforce, DHL etc) for you'd like to collect and ship your item. We offer international parcel delivery, next day and same day. You pay for the service online and it will be collected from your home or work, then delivered the next day. Simple!