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Palms Casino Resort
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Palms Casino Resort

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Happy birthday, Nicolas Cage! In this photo, the Academy Award-winner dines at our Chinese restaurant Lao Sze Chuan.
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It's officially the weekend! Glow all out.🍸
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Fun fact: People who eat spicy foods are more likely to live longer. #LaoVegas http://bit.ly/1ORHDVy
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Congrats to back-to-back jackpot winner Michael K., who won $100K last night + another $10K just one hour later! 💰💰💰
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Enter for a chance to win a $200 gift certificate to @N9NESteakLV and 2-nights at @Palms! http://thepal.ms/steakation
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Working in Vegas has its perks: Enjoy free cover + 25% off drinks & bottles at @PalmsPoolLV Sunday-Thursday!
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Palms Casino Resort

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Happy National S'mores Day! Enjoy #smores indoors at @N9NESteakLV with their signature dessert, Some More S'mores.
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Alize is your next date night destination! The French restaurant is one of @usatoday's Best Romantic Restaurants! http://bit.ly/1T6QGs5
The winners for Best Romantic Restaurant are in! Click to see the winners for Best Romantic Restaurant , chosen by the readers of 10Best and USA TODAY.
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A look back at the iconic moments that shaped the world's view of Las Vegas: http://bzfd.it/1SVZHUI #tbt
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Wrong person signed papers Carre' Davis (kitten)
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Bread pudding with a view. #noveitaliano
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Book your Vegas vacation at @Palms now to enjoy rates from $39 + a complimentary upgrade: http://thepal.ms/fb0815
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Sip on a cocktail tonight and savor every minute of the weekend. 🍸#n9nesteakhouse
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Contact Information
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4321 W Flamingo Rd Las Vegas, NV 89103
4321 West Flamingo RoadUSNevadaLas Vegas89103
(702) 942-7777palms.com
Casino, Hotel
Internationally recognized for its exceptional accommodations, high-energy nightlife and daylife, sparkling pool settings and world-renowned restaurants, Palms Casino Resort captures all the excitement  and entertainment of Las Vegas in one vibrant setting.  
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Presidential Limousine's profile photo
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Vegas? You Bet!'s profile photo
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4-star hotel
$70
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Booking links sponsored. $112 incl taxes & fees
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Review Summary
4.0
627 reviews
5 star
270 reviews
4 star
199 reviews
3 star
90 reviews
2 star
27 reviews
1 star
38 reviews
Chic, modern rooms & suites, buzzy nightlife & fine dining, plus 2 pools & live entertainment.- Google
"Ghost bar day club was fantastic Room was great Room service sucked."
"They have super comfortable beds and great spacious bathrooms!"
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Brandon Rusk
a month ago
For the standard placed on hotels throughout the strip, this particular Hotel/Casino falls below that bar. Sure, most of their rooms are renovated. Sure, you're off the strip a bit as to avoid the busy and noisy streets. Sure, the rooms are cheap at certain times of the week. BUT, their customer service is the main reason why this hotel sits at below 4 stars. The staff is not taught to have a friendly tone with anyone. It seems as though they categorize anyone walking through the doors as "trouble-makers" or "family-business goers". Walking through the doors, going up to reception, I did NOT feel welcomed at all. Going to the pool was worse, as I was ostracized for not being a "hotel guest". LASTLY, for two nights, they charge over a $500 deposit in case I were to "destroy" a lamp or chair in the room. They took my ID and literally said: "Oh, a local, that makes things worse". The funny part was that I am NOT a local. Because of the fact that this hotel lies 10 minutes AWAY from the strip, they still feel the need to include a $30 EXTRA charge a night, which I was NOT told of. Instead of feeling like I made a good deal with this hotel, I ended up paying FAR more than what I expected, and was forced to mess with my funds as to retrieve a $500+ deposit for a $40 a night room. This hotel is a mess.
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erica t
3 weeks ago
Terrible! Do not stay here. The staff was unfriendly. They put a huge hold on your card while you stay there. The restaurants in comparison to everything out there we're not good. There was a smell coming from the sink in my room. They overcharged for a hotel and you have people partying next to your room so loud you can't sleep. To top it off one night after staying there for my birthday we got in late and tired. They had just shampooed the carpets and lest the drying fan right outside of our bedroom. We could not sleep and we're up all night because of the fan. It was absolutely terrible. We wanted to get out of the room so we got up early the fan was still blowing by the time we left the room. I have stayed at many hotels and I have to say this was one of the worst. I would rather stay at a Holiday Inn then the Palms. Once again I'd like to repeat how rude this staff was. They actually glared at us and gave us dirty looks the whole time we were in there we felt uncomfortable for a place we paid a lot of money to stay in.
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Justin Pulsipher
2 months ago
We've had a lot of great experiences with the Palms. We attended a great convention held there last September and stayed at the Palms even though we were locals. One of our friends was working security for the event and he said the security detail at the hotel was the best he's ever worked with. The rooms and staff were great, though the late night bellhop left a lot to be desired. We were at the theaters yesterday for a private showing. The theaters are nice. Small, but the stadium staffing ensures there are no bad seats, even the ones up close. However the bathrooms are outside the theaters which are incredibly inconvenient.
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Francis De Asis
2 weeks ago
We went to the Palms Casino Resort in order to enjoy some time gambling. The gaming floor is well spaced and not crowded like some other casinos. It also felt well ventilated and didn't have a smokey smell. There is also a buffet as well as a food court that are both easily accessible.
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Arnuparp Naviganuparp
a week ago
Meeting friends and were having a party at hotel suite room. The room was very good. Spacey and well organize. Easy to access to room elavator. Front desk was very energize and welcome mind. Location was a bit far from strip area but still walkable or 15 min with shuttle bus.
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Hera Bell
a week ago
We rented a condo unit at the Palms Place for 14 days. Great place. Off the strip. We prefered that. We did not care much for the hotel's casino. The buffets are reasonably priced and good selection. The photo you see was the wiew from our condo. Spectacular.
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Sondra MacDonald
4 weeks ago
The hotel itself was nice. However, my fiance got there before me. He wasn't in the room. They told him they needed his debit card but failed to tell him that they were going to put a hold on it. I went the very next day and changed it to my card. Again the front staff gave us bad information saying it would fall off in about 72 hours. We went back home and needed to pay rent. After four hours dealing with Bank, accounting staff, and managers. They told us there was nothing they could do. The accounting staff says their department isn't open on weekends which is why the authorization wasn't taken off. We had to close an account to pay rent. I asked to speak to the GM and was told no. For such a luxurious hotel they don't care about wasting their customers time. I will never go back or recommend this hotel. Poor customer service in the end.
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Marty M
2 weeks ago
The tone of our stay would be set early on our arrival. We arrived late in the evening, but the entrance was surprisingly quiet even for about 11pm. The entrance was dark and lifeless, only the light from the Palms sign gave any light at all. The place looked closed, but mostly… The valets were standing in a pack to the left of the doors talking, nobody was being served or offered any service. Evidently we annoyed one of the valets as we struggled with the bags when he yelled, “Did you need any help with your bags!” We could sense his lack of desire to offer service, so we declined. :/ Entering the casino we could not believe how dead their gaming area was. It’s a smaller, comparably, gaming area, but it has no energy at all. And not just that night, in the five days we were there, we never saw a time that appeared worth playing. Upon our check-in the front desk staff was great, they were courteous and polite and very willing to help. In our experience anything within twenty feet of the front desk worked great. Concierge, car rental, registration, each was pleasant and helpful IF they were asked for anything (but you WILL need to ask). As an outside observer I would say that the resort manager rarely leaves that area, and maybe he/she needs to get his/her hands on more of the moving parts. Also the hotel has nice bones, it seemed to have a good functional layout IF you’re in the ivory tower (the other towers seemed quite separated), but the resort needs a facelift desperately. We were very disappointed to see how the lack of updates over the last decade has taken the appeal from this once great resort. I now understand the $39 room special… (Which is actually more like $80 when it’s all said and done with fees and taxes) The pool staff was horrendously bad (waitresses) at least the one we had. The woman who took our drink order the first day was unbelievably rude. She was a good looking woman, but she should not be working in the service industry. We had to order our second round from the bar directly because she refused to help us. We asked her for a cup so we didn't have to drink our beers from the can, she snorted at us with derision and refused to come back until we signed our bill. At that time she snottily pointed out that the tip was automatically added anyway. We never ordered another drink from the pool after that. (FYI if anyone at the Palms has any kind of economic theory background… Selling beers at $10 each should be a good thing for your bottom line!!) IJS The rooms were designed the same as they were a decade ago. Again, they could use a face lift. The towels and bath mats were old and frayed. Our mattress was hammered. I have a pillow top I'm thinking of changing and the one’s there are WAY WORSE than mine. Our turn-down service was well run and mindful. They did a great job with what they had. In regards to the free breakfast that they offer…. The dining area had all of the personality and charm of a hospital cafeteria. It was unbelievably sterile. But the worst part of the dining experience was realizing how poorly managed and serviced the restaurant was. Patrons were scrambling about having to ask other tables for condiments due to the absence of available service. The Palms would be better off not offering this free if they want people to return to their resort. Honestly, we had fun. Vegas is great with so much to see. We left the resort whenever we could. We visited the Bellagio, the Aria, and Wynn. Even the Flamingo, though a bit rough around the edges, offered far more life in their gaming area. It was a good vacation, but we’ll never stay at the Palms again. To be honest, seeing the amount of draw their gaming area receives, if you’re booking more than a month out, there may be chains on the front doors. I can’t believe they’re generating enough revenue compared to all their peers.
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