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Emoji Tip of the Day: Take a peek at Norwegian Jewel! 16 dining options & 15 bars is just the beginning! ‪#‎EmojiTipTuesday‬
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DrSanjay Chhajed's profile photo
 
Dear sir,
I had just completed the Alaska Cruise from Seattle for  11 June  2016 to 18 June 2016.
I encountered 3 issues
1. Everyone including the asst hotel  director , spa manager, doctor, nurse, the sales person , front desk tried to avoid the issues.
2. The product sold has  not been verified
3. The doctor dispensed  medicine without prescription. When I insisted wrote it on chitpad without  his name and designation and qualification 
4. Despite of the clear instructions from mr. Steven ,the hotel director, the medical bill was shown in my Bill which attracted unnecessary extra deposit hold, which is accepted as a mistake by mr. Hubert, account manager , who eventually opologuised  but could not revert it.
5. After the bill was finalized only a part  of the hold deposit was reversed and which was done by mistake is not yet reversed.
6 There were 25% vegetarian guests but very few options were available
I hope this will be replied
I have a lot many things to communicate you. besides the issues raised. all f them were written & informed to mr. steven the hotel director of norwegian jewel.
The foremost thing which really hurt me was the discrimination between the bookings through the agency & the booking directly. There is a world of facility differences between the two.

In many part of the world the vacations are booked through the respective agents as many of us are non aware of the area & facilities. Despite of the extensive advt of free at sea & I had 6 balcony rooms booked - through an agent we were not entitled for any. This is a sad state as you say - (quoted by the hotel director) that the agents are our partners & at the same time deprive the guests the offers you are giving to other customers - this at the end is going to cause a ruccus between the agent & the guest who has paid almost the matching amount as the other guests. This clearly indicate  that NCL dont want bookings through agents

There were almost 400 + guests on the cruise which were either Indian or of Indian origin - while the food options for indian cuisine were not only limited but very repetitive. We were so happy to see that the chief chef & the restaurant manager is from India - but we are very  sorry to say that the indian version on the cruise was extensively substandard & repetitive . I spoke to both of them & they agreed upon the fact but said that the menu is decided by the Corporate chef at Miami office. This is a sad state that with such a wonderful cruise having good number of quality chef are unable to take care of Indian food. As an Indian I strongly condemn the act of NCL to present very wrong side of the most flavorful Indian cuisine to the world travelling on cruise, this is a plain case of apathy as the same chefs at times in the week has created wonderful dishes

There were very few guests from Japan but had a speciality restaurant but the Indian cuisine was most neglected one, The more pitiful condition was of those few persons from Jain community - who had a strict dietary restrictions due to their religious belief. We understand that cruising is a luxury affair & the guests should have been provided with the food of their food preferences. We are very sorry to state that the cruise completely failed to address the needs My entire family of 13 pax- 6 balcony rooms - starved during the entire cruising. as many other guests did.

The second very surprising fact was there was no security check done for the products sold on the cruise which was sold through a health seminar by the gym attendant. I purchased the product with an written agreement that sale will only be executed after I am fully satisfied with the safety. Since the next day of using the _ GOOD FEET the insole arch for my arthritis - it gone worse from bad . I communicated the concerned person very next day but she insisted on continuing for another two days. I am sure that she was not much aware of the potent threat the product may cause . after two days when I insisted on return - her partner who was present in all the process denied to accept & asked me to come after a day. When I returned - the process of cancellation was not much clear & i was not given the refund reciept untill I insisted upon one.  The story started there after- I got blisterlike lesions on both my feet after the use of the product. I simply asked if they can provide me some remedial solution for the lesion occurred due to product. They took me to spa manager who simply denied the  fact and asked me that they will need the certificate from the cruise doctor- i asked for a referal letter which was denied & I was told to see the doctor.

At the doctor's office scenario was worse - he simply denied to see me unless I agree to pay an amount of  $220 . I denied & went to guest relations - they were not aware what to do in such a situation when I insisted that I want to see some senior officer - They called Asst Hotel director- which started stating that it could be because of any other reason & demanded a doctors certificate, when I explained him that about the charges - he said cruise will take care of it I should go immediately to the doctor, when i went once again the center was closed. I went bak to th guest relations & asked to see the senior most officer, Then it was Mr. steven who dropped me to the doctors cabin personally escorting me instructing doctor about not to charge me. Doctor examined me & described me , wrote a chit on a chit from block. When I asked for the copy of the paper & a prescription I was told to contact miami & get the papers from miami. This is absolutely illegal & agaist the law of the state - My brother is running 10 medical centers across USA and that is why I am very much aware of the stringent regulations . I went once again to Mr. steven , the hotel director , he promptly escorted me to the medical center & tried to talk to doctor he was adamant & took long discussion after which the nurse agreed to provide a  fotostat of the paper & a prescription  next day.

I recieved a  aletter next afternoon instead of morning with a prescription on a pad without doctor's name, qualification & registration details - which is tottaly illegal. I am going to raise the issue with US Government  Medical & Tourism  department through govt of India if you fail to reply me satisfactorily. 

The second part started with the bill raised & showed in my account statement which was eventually withdrown after I made complaint. but that laid to another irregular & illegal act of the cruise.

I had paid the money I owed through a prepaid forex card, Mr. Jun did the operation - i duly received the deduction confirmation from my bank. Next day an unexplainable amount was withdrawn through my card account - which was not a credit card & I never authorised NCL to withdraw money from my card. This was most illegal. WEhen I raised the issue the Finance manager Mr. Hubert came & tried to explain me what has happened, he agreed that it was a  mistake  , I was wrongly charged and he pledged his apology at the same time informing his inability to revert. When I got the mail from my bank that another amount equivalkent to my bill was additionally withdrawn & not the full amount was reversed to my account only a part was adjusted. This is pure case of misleading & criminal fraud to money transfer without my conscent & If not properly answered within next 3 days I am going to raise this issue with financial department  about illegal act of yours. Mr hubert told me that you do it with every guest. This is simply ridiculous.

I am on a vacation & I am deprived of my legal money to be used by because of NCL fraudulently & illegally put my money on hold & not relieved it yet.

I received a bill of $244 for the medical services I never wanted- the certificate is vague & is not clear on the cause of the problem & that is the only issue we were trying to resolve from him

My experience is everybody wanted to pass on the ball & showed extreme apathy

The same is the thoughts of all my fellow travellers on the sail

#9006    Mr Lalit Bafna & His wife lalita
#9008   Mr. Shashikant Satavat & His wife Kanta
#9010  Dr Ramesh & Dr. Mrs Usha Badjatya
#9012 Mr Rakesh & Mrs Naina Singh
#9014 Mr Satyendra & Mrs Purnima Bafna
#9016 Dr Sanjay & Mrs. Chitra Chhajed

Cruise - Norwegian Jewel
Sailing : Alaska Cruise
Date : 11 - 18 th June 2016
Port : Seattle

Booking through -  Sandip Shah of Universal explorer - Vancuover through my Mumbai - India agent - Lohana tours India Pvt. Ltd

I expect you to address the total issue at earliest before I complete my tour - Or I will not left with any other option than to take this issue to the respective government agencies & court of laws of both the countries. The irregularity created by the doctor on the cruise - of which documentary evidences are with me are more than enough to successfully sue both - the doctor & the cruise

Expecting reply

My Phone in US - Canada is 19292809420

I am  surprised to see that there is no response from the ncl corporate office  , we always thought USA is a country where a lot care has been taken for customer & if the same apathy continues I would have been no option left than to take this matter to the US state officials for the concerened departments through my attorney & in that scenario it will be NCL responsible for all the cost & cons equations - with it's outcome. it is almost 12 hrs. I could not make complaint earlier as it was weekend & my call to NCL number went unanswered on three occasions after a wait for more than 30 min each time  from my USA phone number after I arrived at Seattle - Vancouver & later my journey to rockies - canadian



Dr. Sanjay Chhajed,
Chief Physician & Medical Director,
Chhajed Ayurved - Clinic & Academy
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Here’s to all the dads that keep us cruising! Happy Father's Day!
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BREAKING NEWS: Norwegian Dawn emerges from her #NorwegianEdge refurbishment with Los Lobos, a new Mexican dining experience, The Cellars, a Michael Mondavi Family Wine Bar, & more! http://bit.ly/1S97Dvo
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Rise and shine, shine, shine! #CruiseNorwegian
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This is as beautiful as you can imagine. We have just come back from a cruise on the Escape.
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Introduction
Feel like having the luxury to follow every whim on your next cruise vacation? Feel Free. That's the beauty of sailing with Norwegian Cruise Line. Our ships are made for you to explore, enjoy and experience anything you desire, so take to the sea and find out what it means to Feel Free.

Norwegian Cruise Line is the innovator in cruise travel with a 44-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which has revolutionized the industry by allowing guests more freedom and flexibility.

Visit us at www.ncl.com to learn more!