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New York Water Taxi
Boat Tour Agency
Today 8:30AM–5PM
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Check out our latest blog post, helping you plan your day when using our All-Day Access Pass!
Oh, New York City, the beautiful concrete jungle. The best part is that there is always something going on and so much to explore! As a tourist visiting (or a New Yorker playing tourist for the day...
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Contact Information
Map of the business location
New York, NY 10017
USNew YorkNew York
(212) 742-1969nywatertaxi.com
Boat Tour Agency, Boats
Boat Tour Agency
Boats
Marine
Vacances
Today 8:30AM–5PM
Monday 8:30AM–5PMTuesday 8:30AM–5PMWednesday 8:30AM–5PMThursday 8:30AM–5PMFriday 8:30AM–5PMSaturday 8AM–4PMSunday 8AM–4PM
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Review Summary
2.3
9 reviews
5 star
1 review
4 star
No reviews
3 star
No reviews
2 star
1 review
1 star
7 reviews
"Stay away from this service it is a scam!"
"You guys do great work and the people are helpful and friendly."
"Employees at pier are rude."
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716 Beatz's profile photo
716 Beatz
a month ago
I went on this water taxi in the summer of 2010, and when I payed my fair at the booth, the cashier thought he could pull a fast one on me by not giving me my change!!! I know I'm 6 years late writing this review, but that left a lasting impression on me, and not to mention the tour guide person was very unprofessional and just went through the motions.
MIKE Cook's profile photo
MIKE Cook
4 months ago
This water tax offers nothing but a dishonest service and rip off tourists with wrong service info. And the captain on the ship has no etiquette serving its customers. It's just better off skipping this horrible tourist attraction.
Response from the owner - 4 months ago
Hi Mike, Thank you for your feedback and I'm sorry to hear about your unfortunate experience with us. We strive for excellent customer service and clearly we fell short this time. If you're willing to provide more information about the cruise you went on and the date so I can look into this matter further send me an email at social@nywt.com. I'd like to know more about what happened so we can prevent this from happening in the future. Best, RH
Callum Lawson Kerr's profile photo
Callum Lawson Kerr
4 months ago
Tried to use my New York Pass along with seven others to take the last water taxi around the statue of liberty, but the staff decided to turn off their card readers, only accept cash and tell me their csrd service was "down" but we were welcome to BUY tickets. Rude employee's, poor organisation and considering you can take a FREE ferry 24/7 to see lady liberty this taxi service is a COMPLETE waste of time. BAD SERVICE. BAD STAFF. BAD EXPERIENCE.
Response from the owner - 4 months ago
Hi Callum, We are sorry to hear you didn't get onto our boat. We absolutely accept New York Pass and are working to prevent this from happening in the future. We strive for excellent customer service and clearly we fell short this time, if you could send some more information to social@nywt.com it will help us greatly! Best, RH
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Sven Hack
6 months ago
DO NOT buy those tickets or thier service! Worst experince ever. The sales agent did not deleiver the walk to the gate of the taxi after a long discussion a mangers in charge which was leaning on a street corner finally guided us to the 2mi away ferry. Also, after we finished a stop and try to get back on from time square the stated departure time of 630 pm was false as wel and left us stranded. The lady told us that the the ferry that pulled up at 6pm was the last ferry drop of at 630. However, the schedule says clearly departure 630pm. Nice tour guid on the boat but yhe money making business is a total mismanaged organisation with employees who do not know what and how to talk to customers. Stay away from this service it is a scam!
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Response from the owner - 6 months ago
HI Sven, I appreciate your feedback and I am sorry to hear about your unfortunate experience. If you are willing to give us another chance, could please provide me more details about the sales agent who was supposed to walk you to the pier at social@nywt.com. Thanks! RH
Vernette Mills's profile photo
Vernette Mills
4 months ago
NY Water Tax, Thank you for this service. I enjoyed my experience with this service and a lot of people I know who have rode did too. I think the complainers are those who finds fault in anything New York! (Jealousy). They probably are not used to being around people in general. NY Water Taxi, again thanks for just having this service, it's not an entitlement, it's a privilege. You guys do great work and the people are helpful and friendly.
Miizera B's profile photo
Miizera B
6 months ago
This is a really awesome taxi if you come in the morning and only plan to use it for one stop . However I do not recommend using it for transportation for an all day affair. And DO NOT by tickets off the street they will take your money and there are no refunds if there is no space for you.
Response from the owner - 6 months ago
Hi Miizera, Thank you for your feedback! Our boats availability is based on first come first serve. This past July 4th weekend we experience extremely high ridership and had all of our boats deployed. If you could kindly provide us with more information about the person who sold you the tickets we will look into this matter further. Please email me at soical@nywt.com. Best, Rachel
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Tiago Sobreira
4 months ago
If the boat is full you can't get on the boat and you have to wait the next boat (45 minutes in my case). I don't recommend if you are planning to do all the stops.
Response from the owner - 4 months ago
Hi Tiago, I appreciate your feedback! Currently, this is our peak season which leads to longer wait times for boats. Customer safety and Coast Guard regulations are our top priority so the All Day Access Pass can only take on the same amount of people that disembark onto that stop when it is full. We also have been sending out extra boats to compensate for the volume of customers. If you are willing to give us a second chance, please email social@nywt.com. Thank you! -RH
Doug Polentz's profile photo
Doug Polentz
6 months ago
They close at 4, LAME! Employees at pier are rude.
Response from the owner - 6 months ago
Hi Doug, Thank you for your feed back and I'm sorry to hear about your experience. We strive for excellent customer service and clearly we fell short of that. If you are willing to give us another chance please email me at social@nywt.com Thank you, Rachel