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Last week at CMX Summit East, +Evan Hamilton gave a fantastic talk on How to Measure the ROI of Community in Your Organization. (If you missed it, go check out http://cmxhub.com/roi-of-communiy/ for his slide deck and an overview. For that matter, you can view some amazing key tips from all 11 sessions on the CMX Hub at http://cmxhub.com/cmx-summit-east-2015-wrapup/.) Evan mentioned that, "As difficult and challenging as it may be to prove ROI to the CEO, Board of Directors and the Company as a whole, we need to learn how to do this properly, both for our ourselves and the community profession." and then took the rest of his talk to break down exactly how you can do so.

In addition to Evan's talk, Citizen Engagement Lab put together a fantastic presentation on Beyond Vanity Metrics: Toward better measurement of member engagement—if this is a topic on your radar, it's worth reading through at http://www.mobilisationlab.org/mobilisation-tools/beyond-vanity-metrics/.

Luckily for you, even if you haven't seen either presentation, we've gathered together three community professionals on this week's panelist who understand how to measure and analyze their communities and are willing to share their knowledge with you. Do you have questions on how to prove community ROI? Join us for this week’s #CMGRHangout panel on Friday, May 29th at 2pm EDT to learn how to analyze and measure your community!

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Sheldon Levine, +Jennifer Sable Lopez and +Scott Moore as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. What is the difference between quantitative and qualitative data?
2. How can you mix quantitative and qualitative together for a more comprehensive picture?
3. What is the difference between predictive and diagnostic data? Do you include both?
4. Are you using network analysis in your community? If so, how?
5. What things can we, and should we, measure beyond discussions and likes?
6. How do you efficiently collect your data?
7. How do you effectively use your data to paint a picture for stakeholders?

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Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: How to Analyze & Measure Community
Fri, May 29, 2:00 PM
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We sometimes hear about great community platforms, programming and other initiatives that simply aren't possible on the budget we're working in. As +Elly Deutch mentioned in a recent article, http://www.globalcontent.marketing/six-tips-to-make-small-social-media-with-big-impact/, it is possible to still make a big impact on a small budget. Join us for this week’s #CMGRHangout panel on Friday, May 22nd at 2pm EDT to learn tips from those who have managed community with a limited budget!

+Jonathan Brewer and +Dom Garrett will be hosting the hangout with +Elly Deutch+Marissa Ferraraccio and +Patrick Hellen as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. How can understanding your company’s mission statement and business goals make your budget more effective?
2. How can you tap your internal team, external partners, and your fans to help stay within budget?
3. How can you leverage your company’s existing materials to help build community?
4. What are some of your favorite free tools?
5. What's your biggest secret/tip to staying on budget?
6. What's the most creative way you've worked within your community budget?
7. If you had no budget, what would you do for/with your community?

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Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: How to Manage a Community with a Limited Budget
Fri, May 22, 2:00 PM
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While we've talked about tips for transitioning into a community career from another industry, we've never really covered how to transition from one community role to another and what it takes to be successful. So many fantastic community professionals have been moving forward in their careers that it just seemed like the right time to get them on air and tackle this topic.

Early in my interview process for my current role, I saw someone tweet out that every new job, and even every so often between, they take some time to read The First 90 Days by Michael D. Watkins so I decided to check it out, out of curiosity. If you'd like the TL;DR, jump over to Forbes and read his interview: How to Ace Your New Job in the First 90 Days with Jane Bianchi of LearnVest (http://www.forbes.com/sites/learnvest/2014/06/11/how-to-ace-your-new-job-in-the-first-90-days/), but essentially he walks you through how to understand the technical, political and cultural challenges of transitioning and create a 90 day plan. While the book is largely directed at managers, I found it to be helpful as most of the team aspects can also be applied to community.

If you've been wondering what it looks like to successfully transition roles from one community role to another, have questions about creating goals, or want to throw us a curveball and ask a question not even listed, please be sure to join us for this week’s #CMGRHangout panel on Friday, May 8th at 2pm EDT!

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the Hangout with +David DeWald, +Christin Kardos, +Debbie Lee and +Lili Salzberg as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. How do you mentally create a clear separation between your previous role and your new role?
2. Who do you turn to in order to help you understand the company culture?
3. Who do you turn to in order to help you understand the community culture?
4. How do you start building credibility with your company?
5. How do you start building credibility with your community?
6. What tips do you have for building your strategy and goals?
7. How do you prioritize goals to build momentum in your first 30/60/90 days?
8. How does transitioning community roles differ from transitioning industries?

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Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Transitioning into a New Community Role
Fri, May 8, 2:00 PM
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According to the Community Tool Box, "As community builders, understanding culture is our business." I couldn't agree more. In a 1998 issue of CultureWork, and yes community and culture both existed in 1998, Bill Flood shares that "Culture is where we feel most at home. It gives us identity and meaning. Culture is both what we create and the societal glue that holds us together—or tears us apart." Culture connects us, and as community builders, it's our job to connect with our communities and help them connect with each other.

Join us for this week’s #CMGRHangout panel on Friday, April 24th at 2pm EDT to discuss the the importance of creating culture in building communities and tips for how to create culture in your community.

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the Hangout with +Jessica Malnik, +Scott Moore and +Isabelle Rohr as panelists. +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. What are some of the key components of your community's culture?
2. How did you know where to start with identifying culture in your community?
3. Who helped to define your community's culture?
4. How did you begin to implement culture in your community?
5. How do you maintain culture in your community as the community grows?
6. How often do you re-evaluate the values and culture of your community?
7. Share an example of how culture has helped impact your community.

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Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Creating Culture in Communities
Fri, April 24, 2:00 PM
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HEY FRIENDS  THANK YOU GOOD FRIDAY    YOU  NOW   ON AİR  LİVE  VİEW  SEND A  SCREEN  TODAY    THANK YOU
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As community professionals, we learn how to connect with almost everyone we meet, but it isn't always easy. From topics that aren't core to who you are, to cultural differences, to generational gaps, we are constantly on our toes and looking for common ground. The good news is, as we work on this core skill of connecting, it becomes so natural we instead need to remind ourselves not to relate to every story our friends and family are trying to tell us when "off duty."

Join us for this week’s #CMGRHangout panel on Friday, April 10th at 2pm EDT to trade stories and tips for connecting with your community.

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the Hangout with +Chris Barrows, +David DeWald, +Christin Kardos and +Teri Kojetin as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. When interacting with your community, do you let your personality shine, use your name or stay more anonymous?
2. Have you ever managed a community based on a topic that doesn't interest you? What helped you to stay relevant?
3. How do you connect across generations in your community (Millennials, GenX, Baby Boomer, etc.)?
4. How do you connect across cultural differences in your community?
5. How frequently do you stay in touch with key people in your community?
6. What tips have you found to help community members connect with each other?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Connecting with Your Community (Preview)
Fri, April 10, 2:00 PM
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ICYMI: +David Hurley wrote a great post on why speed is good in community management! :)
 
Loving +David Hurley's take on not hating the rabbit in the classic Tortoise and the Hare story. As community managers, we need to be able to balance incredible speed with extreme quality.

Huge thanks to the panelists who inspired this post: +Mike Al-Naji, +Matt Kelly and +Brock McLaughlin as well as amazing co-hosts +Jonathan Brewer, +Emma Cunningham and +Dom Garrett. Plus thank you to David for actually writing it, obviously.

I have the best team ever through +My Community Manager, can't wait to be back with you guys for ‪#‎CMGRHangout‬ this Friday! :)
Don’t sacrifice quality for speed. The best community manager balances incredible speed with extreme quality. Stay on course. Be focused. Finish the race.
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#CMGRHangout Presents Budgets
Fri, May 22, 2:12 PM
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If you've been around the community space long, you've no doubt heard of both today's panelists as well as the collaborative economy. By recommendation of +Patrick O'Keefe we were able to connect with +Bill Johnston who has worked extensively both in community building as well as the collaborative economy space launching successful online community initiatives that have connected over 10 million customers and realized upwards of $100 million in financial impact for the host organizations.

For this week's #CMGRHangout , Bill has put together a fantastic panel to help us separate the hype and the opportunity in collaborative economies. With their guidance, we'll be looking at the evolution of brand communities, from the early explorations through current state, and the key challenges and opportunities, how leadership needs to evolve from a mindset of liability to opportunity, how to develop a community ecosystem (crowd, community and collaboration), the role of reputation and marketplaces and how community can help with the disruptive forces organizations face - specifically, the sharing economy, the maker movement, IoT, digital transformation and more.

Join us for this week’s #CMGRHangout panel on Friday, May 15th at 2pm EDT to separate the noise from the signal and learn about opportunities in collaborative economies!

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Joe Cothrel, +Randy Farmer and +Bill Johnston as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. How have brand communities evolved from early explorations through today's current state?
2. What key challenges and opportunities have you seen as brand communities evolve?
3. Why is it important for leadership to evolve from a mindset of liability to opportunity?
4. How can you develop a community ecosystem using crowd, community and collaboration?
5. What is the role of reputation and marketplaces in community building?
6. What disruptive forces do organizations face and how can community help?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Communities & the Collaborative Economy (Preview)
Fri, May 15, 2:00 PM
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While I have zero experience with dating coaches outside of watching the movie Hitch, when +Harmony Eichsteadt reached out to suggest a #CMGRHangout episode focused around her experience as a dating coach and how it relates to community organizing—I jumped on it. Partially because we sometimes get caught up over-talking the same subjects, but also because the more she explained it the more I realized just how many similarities there are.

To quote Harmony, because really it's her brainchild here, "Building relationships with a community and with the people in it follows the same path as building a relationship with a romantic partner. That includes things like: calling people the next morning, interacting with people differently the more you know them, listening as well as talk and being vulnerable and authentic." She even pointed out that "Sometimes it just doesn't work out and you're not compatible, but also sometimes you get dumped or have to dump someone."

Intrigued? Join us for this week’s #CMGRHangout panel on Friday, May 1st at 2pm EDT to discuss the parallels between dating and organizing community.

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the Hangout with +Steve Dean, +Harmony Eichsteadt, +Teri Kojetin+Jessica Malnik and +Juan Vasquez as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout .

Want to do some pre-reading? Check out Harmony's posts: 10 ways organizing is like dating (http://www.justlikeharmony.com/10_ways_organizing_is_like_dating) and Dear Brands: We need to talk... (http://www.justlikeharmony.com/dear_brands_we_need_to_talk)!

Discussion Questions

1. How does listening play an important role in both dating and community building?
2. What role does compatibility play when it comes to organizing community?
3. How do you stay focused on vulnerability and authenticity rather than perfection?
4. How have you addressed entitlement in your communities?
5. How do you build and maintain loyalty in your communities?
6. How do you push through with courage knowing failure is always possible?
7. In 140 characters, for those on Twitter, share a funny dating moment.

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Dating Your Community
Fri, May 1, 2:00 PM
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Periscope or Meerkat? Livestream, Google+ HOA, Ustream, Twitch, Nurph or another one I'm likely missing? Lately new video platforms have been springing up all around us. Last year we spoke with a few community managers in video communities, and some of them gave us fantastic tips like how to loosen up before getting on camera. This week we're going to take that in a slightly different direction to discuss the pros and cons of different video types through personal experience as well as share tips to push the creative limits.

Join us for this week’s #CMGRHangout panel on Friday, April 17th at 2pm EDT to discuss the ever-changing video realm and how we can utilize it to build community.

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the Hangout with +Brian Fanzo, +Marissa Ferraraccio, +Lorrie Guerrieri and +Vincenzo Landino as panelists. +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. Which video platforms have you experimented with lately?
2. What creative opportunities has video provided for you and your community?
3. What are the pros and cons of vlogging?
4. What are the pros and cons of polished video?
5. What are the pros and cons of livestream?
6. What workarounds have you found when platforms aren't available to your full community?
7. What video content works best with your community?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Building Community with Video
Fri, April 17, 2:00 PM
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Hangout beautiful, thank you, + Vicki Winters. This superb presentation on video viewing standards, and the wonderful moments you share. A very impressive source base.
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There is nothing better than being in the same room as people who have been there, done that in an area of interest for you. This week's panelists have decades of collective community experience and are ready and willing to share. If you could ask them anything, what would it be? As always, you can let us know during the panel, but please reach out in advance so we can allocate time for your questions!

Join us for this week’s #CMGRHangout panel on Friday, April 3rd at 2pm EDT to talk with, and learn from, community veterans.

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the Hangout with +David DeWald, +Sarah Hawk, +Rebecca Newton, +Patrick O'Keefe, +Sara Sigel and +Stephanie Wiriahardja as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout

Discussion Questions

Q1: How, and when, did you get started in community?
Q2: What are some of the changes you've noticed in the nature of community from a technical standpoint?
Q3: What are some of the changes you've noticed in the nature of community from a business standpoint?
Q4: How has the growing interest in, and awareness around, community building affected you?
Q5: What do you wish every new community professional knew?
Q6: What's your top advice for a community professional wanting to advance their career?
Q7: What has been the most impactful moment in your career so far?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Lessons from Community Veterans
Fri, April 3, 2:00 PM
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If you know me at all, you know I'm a huge fan of meet ups and events. I'm a bit notorious for hosting them everywhere I go. While it's true that video makes us closer to each other, hugs are even better. As part of the Magento community, I was able to form in-person friendships at their first annual conference, four years ago, that only continue to grow stronger as time passes. Because this skill is so powerful and essential in our industry, one of our CMAD awards was focused to recognize community managers who excel at bringing their online communities offline.

Join us for this week’s #CMGRHangout panel on Friday, March 27th at 2pm EST to talk tips and tricks for successfully bringing your online community together in an offline environment.

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the Hangout with +Mike Al-Naji, +Ally Greer and +Stacey Miller as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. Do your community members tend to meet each other online or offline?
2. When planning on an event, do you have help? Is your event team part of your organization or volunteer based?
3. How do you create an environment to foster engagement (venue, food, drinks, music, etc)?
4. What tips have you found to help community members continue to connect after the event?
5. How have you seen your community benefit from in-person events?
6. How do you help community members plan and host their own events?
7. What is your favorite memory from attending, or hosting, a community event?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using     .

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Moving from Faves to Hugs
Fri, March 27, 2:00 PM
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Your Source for Community Management
Introduction
We #CMGRHangout on Google+ & Twitter every Friday at 2pm EST. Join us for Community Manager Appreciation Day (Jan 27, 2014) at cmad.co and #CMAD!

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