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Thanks for joining in +Lisa Pattenden!
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We're going to be totally transparent here and admit straight up, nobody had time to play #CMGRHangout  this week so we're doing an Open Mic on blab. Have things to say or ask re: Community Management? Join us tomorrow at 2pm ET / 11am PT. :)
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For all the pranksters out there, Happy April Fools Day! (But no, that's not our topic.) As we all know, communities come in all shapes and sizes - including both open (public) and closed (private) environments. Want to discuss the advantages and disadvantages of the two and look at which is the best fit for your organization? Join us for this week’s #CMGRHangout panel on Friday, April 1st at 2pm ET/11am PT to talk open vs closed communities.

+Jonathan Brewer, +Patrick Hellen and +Sherrie Rohde will be hosting the hangout with +Melissa Hill and +Suzi Barnes on panel. +Christin Kardos and +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. What's the best April Fools play you've seen so far today?
2. What are some examples of open or public communities?
3. What are some examples of closed or private communities?
4. How does engagement vary between open and closed communities?
5. What are advantages specific to open communities?
6. What are disadvantages specific to open communities?
7. What are advantages specific to closed communities?
8. What are disadvantages specific to closed communities?
9. When is appropriate for a company to have one or the other?
10. What tips do you have for someone trying to decide between an open or closed community?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Open vs Closed Communities
Fri, April 1, 2:00 PM
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Gamification continues to be a hot topic in the community space, tho not one we've spent a dedicated hour on for #CMGRHangout . Personally, I strongly believe that in order to dive in you should have an understanding of game design to at the very least understand the difference between intrinsic vs extrinsic rewards and to be sure you're not using gamification for evil (e.g. causing your community members to create dangerous habits). Have you studied gamification in communities or implemented it in your own and have lessons learned to share? Join us for this week’s #CMGRHangout panel on Friday, March 18th at 2pm ET/11am PT to talk lessons learned in gamification!

+Jonathan Brewer and +Sherrie Rohde will be hosting the hangout with +Pete Closs+David DeWald, +Genny Harrison and +Thomas Knoll on panel. +Christin Kardos will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. So we're all on the same-ish page, what is gamification?
2. How do behavioral economics can play a key role in how we build gamified systems?
3. What is the difference between intrinsic vs extrinsic rewards?
4. Can we continue to build on gamification or does it have a limited lifespan? How/why?
5. How do we address the risk of encouraging the wrong behavior with gamification?
6. How do we focus on skill acquisition vs repetition when designing gamification?
7. Who's implemented gamification into a community in a successful, positive way?
8. What's your number 1 tip for someone wanting to get started in gamification?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: Lessons Learned in Gamification
Fri, March 18, 2:00 PM
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Getting pumped up. This is going to be fun. =)
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Join us for this week’s #CMGRHangout panel on Friday, March 4th at 2pm EST/11am PST to talk niche communities!

+Jonathan Brewer and +Sherrie Rohde will be hosting the hangout with Adam Music on panel. +Christin Kardos and +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. What are some examples of niche communities?
2. Does diversity still exist in a niche community? How?
3. What types of practical limitations can exist in niche communities (e.g. law)?
4. Are trolls still prevalent in niche communities? Why or why not?
5. What does personal branding look like in niche communities? Does it still apply?
6. How are engagement levels different in niche communities?
7. How do you grow a niche community?
8. How do you learn about your community members and their needs?
9. How do you identify experts in your niche community?
10. What other tips do you have for someone working in a niche community?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: Niche Communities
Fri, March 4, 2:00 PM
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Each year, +The Community Roundtable team compiles a survey called The State of Community Management to help us all move forward in our community career paths by tracking the performance of communities and community management across the eight competencies of the Community Maturity Model. This year's survey is open until March 18th and you should definitely go take it right now (http://www.communityroundtable.com/the-socm2016-official-survey/), unless you're reading this during #CMGRHangout, as the more who take the survey, the better it is for anyone who works in community.

On this week's #CMGRHangout,  +Ted McEnroe, the Director of Research at The Community Roundtable, is joining us on air to discuss some of the issues from the survey that seem to always be top of mind. For example: engagement profiles, professional development, community team size, content and programs, and the demonstrated overarching need for strategy in addition to why this survey is so important and what's new in the survey this year. Want to check out the results of last year's survey while you wait? Here you go: http://www.slideshare.net/rhappe/the-state-of-community-managerment-2015

Join us for this week’s #CMGRHangout panel on Friday, February 19th at 2pm EST/11am PST to get a big picture into the community career path and find out what role this research plays to move us all forward. If this is an important topic for you, and you'd like to join us on air, please let us know as soon as possible.

+Jonathan Brewer and +Sherrie Rohde will be hosting the hangout with +Ted McEnroe on panel. +Christin Kardos and +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. Why is research like The State of Community Management survey important to move us forward as community professionals?
2. Where did the idea forThe State of Community Management survey come from and how has it evolved?
3. Which topics included in the survey resonate with you the most?
4. In looking at strategy, what can we do to help our companies focus on investing in people in systems, not just platforms?
5. In looking at operations, what are some of the key points we need to learn about successful advocacy programs?
6. In looking at tactics, what quick wins can we look for to generate a lot of value and improve engagement?
7. How have you seen this research implemented in an actionable manner?
8. What's new in The State of Community Management survey this year? Why?
9. What other community research should community professionals get involved in?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: The State of Community Management
Fri, February 19, 2:00 PM
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My Community Manager

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Superuser programs are a fantastic way to truly elevate the leaders in your community, thank them for their contributions and empower them with what they need to continue helping others in the community move forward. Developing a superuser program is no small feat as it involves creating the concept, getting executive buy-in, creating a selection process, making sure your branding and messaging are right before going live, reaching out to your first round and presenting them to the rest of the community in a way everyone can be excited about. And really, that's just the beginning.

Join us for this week’s  #CMGRHangout  panel on Friday, April 22nd at 2pm ET/11am PT to discuss superuser programs with community professionals who have been there, done that.

+Jonathan Brewer and +Sherrie Rohde will be hosting the hangout with +Stuart B, Holly Goldin, +Charlotte Kubler and Nathan Maton on panel. +Carrie Keenan will be moderating the Twitter chat using  #CMGRHangout .

Discussion Questions

1. For those who aren't familiar, what is a super user program?
2. How do you communicate the value of the program to new community members?
3. How do you communicate the value of the program to internal business leaders?
4. Are your superusers internal, external, or both?
5. What do you look for when identifying superusers?
6. How do you determine which channels to focus on for your superuser program?
7. How do you develop a program that truly feels valuable to the superuser?
8. How do you grow superusers once they're in the program?
9. How do you leverage your superusers to grow the community?
10. What other tips do you have for creating or working with a superuser program?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using  #CMGRHangout  .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: Super User Programs
Fri, April 22, 2:00 PM
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Batman is a Community Manager. Agree or disagree? Here's why Patrick Hellen, who suggested this week's topic, says he is:

1. He has a Bat-Family that he relies on for help, just like we do with other stakeholders.
2. He has a large community that he is responsible for stopping trolls and jokers to protect.
3. He, like us, is trained in several forms of bad-ass martial arts.

So with Batman relying on Robin to keep him sane, technology keeping Iron Man alive, The Hulk being an example of even the angriest member calming down eventually and even Superman not being able to solve everyone's problems … it seems there is quite a bit we can learn from superheroes. Join us for this week’s  #CMGRHangout  panel on Friday, April 8th at 2pm ET/11am PT to have some fun looking comparing your favorite superheroes to your community role!

+Jonathan Brewer, +Patrick Hellen and +Christin Kardos will be hosting the hangout with +Jenn Chen, +paula rosenberg and +Adrian Speyer on panel. +Christin Kardos and +Carrie Keenan will be moderating the Twitter chat using  #CMGRHangout .

Discussion Questions

1. What can community managers learn from Batman?
2. What can community managers learn from Superman?
3. What can community managers learn from Black Widow?
4. What can community managers learn from Captain America?
5. What can community managers learn from The Hulk?
6. What can community managers learn from Wonder Woman?
7. What can community managers learn from Iron Man?
8. What can community managers learn from Thor?
9. Who is your favorite super hero? What can community managers learn from them?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using  #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: What Community Managers Can Learn from Superheroes
Fri, April 8, 2:00 PM
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In a recent CMX thread (https://www.facebook.com/groups/cmxhub/permalink/1052259994797569/), +Katherine Mancuso brought up the open source community's outrage over O'Reilly's Community Managers Josh Simmons and Jason Yee being laid off in the middle of O'Reilly's annual conference. This event brings up significant questions for community professionals, like how we best support other community professionals who lose their jobs suddenly due to no fault of their own, best practices for letting go a community team member and what you can do proactively to be ready if you find yourself in Josh and Jason's shoes. Thanks to Stuart Bankey for suggesting today's topic based on Katherine's CMX conversation.

Join us for this week’s #CMGRHangout panel on Friday, March 25th at 2pm ET/11am PT to discuss what we can do to better protect our careers as community professionals and support others in our industry.

+Jonathan Brewer and +Sherrie Rohde will be hosting the hangout with +Stuart B and +Josh Simmons on panel. +Christin Kardos and +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. What are some tips for networking and advocating for your work internally?
2. How can you make sure you're developing skills that are critical to the organization?
3. Why is it important to stay connected with other community professionals?
4. What are some tips for networking externally with other community professionals?
5. Where can you turn for support if you are let go from your role?
6. What resources exist for those looking for a new community role?
7. How can we help support community professionals in their job search?
8. If a company needs to let go of a community professional, how should it be handled?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: Protecting Your Community Career
Fri, March 25, 2:00 PM
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Keep these invites coming, please! I do try to watch, even though I can't attend while live. Thank you! I'm 7months into a CM career and enjoying the hell outta learning this stuff. Much appreciated!
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Somewhat recently, Facebook published research titled Three and a Half Degrees of Separation, encouraging users to utilize their app and determine your average degrees of separation from everyone. (Mine is 2.95 which is smaller than Zuckerberg's 3.17, but I digress.) This research is, of course, piggy backing off the Six Degrees of Separation which is, per Wikipedia, "the theory that everyone and everything is six or fewer steps away, by way of introduction, from any other person in the world, so that a chain of "a friend of a friend" statements can be made to connect any two people in a maximum of six steps. It was originally set out by Frigyes Karinthy in 1929 and popularized by a 1990 play written by John Guare." (It has since been turned into a bit of a game to see how many degrees any actor is from Kevin Bacon.)

All of this to say, I was talking with community consultant Scott Moore about potential upcoming #CMGRHangout topics and he mentioned degrees of separation due to Facebook bringing this top of mind. (By the way, Scott is a never-ending stream of amazing ideas, which isn't surprising if you know him at all.) After a pretty interesting Skype call on the topic, we were able to bring this back to whether this research plays any role in community strategy, and, if so, which concepts to look at and which variables matter. 

Want to dig into network shapes, visualizations (ahem NodeXL ahem) and centrality all under the lens of community? Join us for this week’s #CMGRHangout panel on Friday, March 11th at 2pm EST/11am PST!

+Jonathan Brewer and +Sherrie Rohde will be hosting the hangout with +Scott Moore, +Casie Shimansky and +Marc Smith on panel. +Christin Kardos and +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. What is the “Six Degrees of Separation” model and where did it come from?
2. Is there any accuracy or usefulness we can derive from this model? If so, what?
3. What other concepts exist for looking at networks and connections?
4. What are network shapes and how do they matter when looking at connections?
5. How do we decide who to include when mapping out a network?
6. What is centrality and how does it come into play when identifying influence?
7. What role do these concepts play, if any, in building community strategies?
8. What tools are out there to help in identifying and visualizing these networks?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: Six Degrees of Separation
Fri, March 11, 2:00 PM
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In case you don't know, Enterprise Social Networks (ESN) are a company's use of social media in building communities for employees to work better, stay connected and engaged. Recently, +Chris Catania contacted us as he learned quite a bit with the Walgreens employee communities and were able to really moved things forward within the organization in 2015. Want to learn more about what it's like to build an internal community? Join us for this week’s #CMGRHangout panel on Friday, February 26th at 2pm EST/11am PST.

+Sherrie Rohde will be hosting the hangout with +Chris Catania, +Anirban Dutta, +Lonya French, +Jennifer Honig and +Brenda Rick Smith on panel. +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. What is the current state of ESN community management? Where is it heading and how is it evolving?
2. What are the biggest wins and opportunities within the firewall?
3. How is ESN community management changing the way we work?
4. How are ESNs impacting the customer experience and/or integrating with external communities?
5. How is the role of ESN community managers evolving? What's the career path look like?
6. How are ESN teams developing?
7. What's your biggest tip for someone building community on an ESN?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: Enterprise Social Networks
Fri, February 26, 2:00 PM
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Your Source for Community Management
Introduction
We #CMGRHangout on Google+ & Twitter every Friday at 2pm EST. Join us for Community Manager Appreciation Day (Jan 27, 2014) at cmad.co and #CMAD!

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