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Part of on-boarding new members and helping them feel welcome is also helping them adapt to technology whether it's your actual platform or your product/service. How do you identify skill barriers within your community? How can you help your community ease into your platform during on-boarding? How do you help an established community adapt to new technology? How do you address skill gaps across your community? We'll talk this and more on this week’s #CMGRHangout panel on Friday, July 24th at 2pm EDT/11am PDT!

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the hangout with +David DeWald, +Tamara Parris and +Ruhi Shamim as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. How do you identify skill barriers within your community?
2. How can you help your community ease into your platform during on-boarding?
3. How do you help an established members in your community adapt to new technology?
4. What can you do to address skill gaps across your community?
5. Is there ever a point when you should give up on implementing a technology? Why/why not?
6. What other tips do you have for helping members adapt?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Helping Members Adapt to Technology
Fri, July 24, 2:00 PM
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Good interesting, +MJBoyce?
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Building a community from scratch is such a hot topic that although we had a CMAD panel around it in 2014, we're bringing it back by popular demand! This is no uncommon task for community builders, especially in our current age of startups, so where do we begin? What things do you need to take into account? How do you find those first community members when you may not even have a production ready product or service yet?

Join us for this week’s #CMGRHangout panel on Friday, July 10th at 2pm EDT/11am PDT to discuss building community from scratch!

+Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Katie Bapple, +Sean Devlin, +David DeWald, +Christin Kardos and +Charlotte Kubler as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. What are some of the first steps you should take when building a community from scratch?
2. How can you find community members before you have a product/service?
3. Who are people you can work with to help build your community?
4. How do you separate yourself from being the community?
5. What challenges do you face as your community starts to scale? Can these be avoided?
6. What is one tip you would give someone starting to build a community?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Building Community from Scratch
Fri, July 10, 2:00 PM
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Mona Holmes's profile photoMy Community Manager's profile photoCharlotte Kubler's profile photo
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So glad you enjoyed it +Mona Holmes!
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If you're reading this, you're probably a part of at least one Twitter chat community (this one!), but you might also be wondering how to start your own, what makes them work, what makes them fail, or how to improve one you're already running. As meta as it may be, this week we've gathered up some of your favorite Twitter chat founders to talk about Twitter chat communities!

Join us for this week’s #CMGRHangout panel on Friday, June 26th at 2pm EDT/11am PDT to discuss how to start and grow a Twitter Chat community!

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Dewi Jones, +Christin Kardos, +Aaron Kilby, +Nicole Miller and +Sarah Nagel as panelists. +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. How did you first get started in twitter chats?
2. Why did you, or your company, decide to host a twitter chat (or why did you decide to join)?
3. How much planning goes into your twitter chat?
4. What do you find are the most effective ways to promote a twitter chat?
5. Who have been some of your favorite guests (or topics) and why?
6. What are your favorite tools to use to host or participate in a twitter chat?
7. What other twitter chats do you participate in?
8. What tips do you have for someone wanting to start their own twitter chat?

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Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Twitter Chat Communities
Fri, June 26, 2:00 PM
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It's about time for another #CMGRHangout AMA, or really, AUA—Ask US Anything. (My apologies if that's already an acronym somewhere that I shouldn't be using.) Like answering questions and have a lot of knowledge to throw out? Join us on panel! Have a question? It's not too early to start asking. Start tweeting them now at @MyCMGR, or comment below, and we'll cover them during the hangout!

Join us for this week’s #CMGRHangout panel on Friday, June 12th at 2pm EDT/11am PDT to ask us anything about community!

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the hangout with +David DeWald and +Lotta Silfverberg Ygartua as panelists. +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout.

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Ask Us Anything, a Group AMA on Community
Fri, June 12, 2:00 PM
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Last week at CMX Summit East, +Evan Hamilton gave a fantastic talk on How to Measure the ROI of Community in Your Organization. (If you missed it, go check out http://cmxhub.com/roi-of-communiy/ for his slide deck and an overview. For that matter, you can view some amazing key tips from all 11 sessions on the CMX Hub at http://cmxhub.com/cmx-summit-east-2015-wrapup/.) Evan mentioned that, "As difficult and challenging as it may be to prove ROI to the CEO, Board of Directors and the Company as a whole, we need to learn how to do this properly, both for our ourselves and the community profession." and then took the rest of his talk to break down exactly how you can do so.

In addition to Evan's talk, Citizen Engagement Lab put together a fantastic presentation on Beyond Vanity Metrics: Toward better measurement of member engagement—if this is a topic on your radar, it's worth reading through at http://www.mobilisationlab.org/mobilisation-tools/beyond-vanity-metrics/.

Luckily for you, even if you haven't seen either presentation, we've gathered together three community professionals on this week's panelist who understand how to measure and analyze their communities and are willing to share their knowledge with you. Do you have questions on how to prove community ROI? Join us for this week’s #CMGRHangout panel on Friday, May 29th at 2pm EDT to learn how to analyze and measure your community!

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Sheldon Levine, +Jennifer Sable Lopez and +Scott Moore as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. What is the difference between quantitative and qualitative data?
2. How can you mix quantitative and qualitative together for a more comprehensive picture?
3. What is the difference between predictive and diagnostic data? Do you include both?
4. Are you using network analysis in your community? If so, how?
5. What things can we, and should we, measure beyond discussions and likes?
6. How do you efficiently collect your data?
7. How do you effectively use your data to paint a picture for stakeholders?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: How to Analyze & Measure Community
Fri, May 29, 2:00 PM
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We sometimes hear about great community platforms, programming and other initiatives that simply aren't possible on the budget we're working in. As +Elly Deutch mentioned in a recent article, http://www.globalcontent.marketing/six-tips-to-make-small-social-media-with-big-impact/, it is possible to still make a big impact on a small budget. Join us for this week’s #CMGRHangout panel on Friday, May 22nd at 2pm EDT to learn tips from those who have managed community with a limited budget!

+Jonathan Brewer and +Dom Garrett will be hosting the hangout with +Elly Deutch+Marissa Ferraraccio and +Patrick Hellen as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. How can understanding your company’s mission statement and business goals make your budget more effective?
2. How can you tap your internal team, external partners, and your fans to help stay within budget?
3. How can you leverage your company’s existing materials to help build community?
4. What are some of your favorite free tools?
5. What's your biggest secret/tip to staying on budget?
6. What's the most creative way you've worked within your community budget?
7. If you had no budget, what would you do for/with your community?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: How to Manage a Community with a Limited Budget
Fri, May 22, 2:00 PM
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Marissa Ferraraccio's profile photoMy Community Manager's profile photo
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When I was at Disneyland a couple weeks back, our "safari" tour guide took us by a chieftain sharing a story with his tribe. Animatronic details aside, the tribe was quite engaged as one would expect. In the DreamWorks movie The Croods, caveman Grug teaches his family about the dangers of all things scary and new via storytelling and illustration. Both of these instances relate to Ana Noemi's reminder that we don't need  to reinvent the community wheel. Over all of human history, how many tribes, cultures and families have built community through storytelling? Countless. When we tell a story, we draw others in. Most people don't like to be marketed to, and as community managers it's not our job to market to them. By telling our story; however, and inviting our community to be a part of it, we create something stronger and unforgettable: a sense of belonging, a sense of something greater than ourselves ... a sense of community.

Join us for this week’s #CMGRHangout panel on Friday, July 17th at 2pm EDT/11am PDT to talk with other community managers about how they incorporate storytelling into their communities and learn some tips on how to apply this skill in your own community!

+Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Brian Honigman, +Jessica Malnik, +Isabelle Rohr and +Berrak Sarikaya as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. What was your favorite childhood story?
2. What are the top key elements of a good story?
3. How can you use storytelling to build trust with your community?
4. What is the benefit of unlocking passion through storytelling?
5. How can you invite your community to collaborate in your brand story?
6. How do you encourage your community to share their stories?
7. What is your biggest tip for storytelling?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Storytelling as a Community Skill
Fri, July 17, 2:00 PM
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We've talked about the harmony of social media and community platforms as well as how to choose a community platform, but we've never really zoomed in on how to engage community on a platform. Many of us work on community platforms and have our own tips and tricks as to how to engage community there. How do you get started setting up gamification elements? How do you plan events on a platform? How do you setup your platform to make sure you're listening to members and encouraging them to share feedback?

Join us for this week’s #CMGRHangout panel on Friday, July 3rd at 2pm EDT/11am PDT to discuss how to engage your community!

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Katie Bapple, +Margot Mazur and +Aurelien Poma as panelists. We will also be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. Which community platform do you use?
2. How do you get started setting up gamification elements on your platform?
3. How do you plan events on your platform?
4. How do you setup your platform to make sure you're listening to members?
5. How do you encourage members to share feedback on your platform?
6. What other tips do you have for engaging community on a platform?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Engaging Community on a Platform
Fri, July 3, 2:00 PM
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michael boyce's profile photoMarj Hallape's profile photoEric Herberholz's profile photo
 
Another great panel - thanks everyone!
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Growing a community of innovators can truly be a lot of fun. Not only are you surrounded by visionaries and big ideas, but you also get to regularly help them celebrate their success. Of course, it can also bring it's unique challenges along with that.

Join us for this week’s #CMGRHangout panel on Friday, June 12th at 2pm EDT/11am PDT to discuss growing a community of innovators and all that comes with it!

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Harmony Eichsteadt, +Brian Fanzo and +Ed Giansante as panelists. +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. How has your community shown their innovative spirit?
2. How can you encourage innovation in your community?
3. What challenges do you run into with an innovative community?
4. How do you help your community celebrate their success?
5. How has your community had an impact on you personally?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Growing a Community of Innovators
Fri, June 19, 2:00 PM
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Kristi Lambert's profile photoBrian Fanzo's profile photoKhamim Maruf's profile photo
 
Got my coffee brewed and sittin' pretty ready to absorb great stuff :)
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Sometimes community management means getting creative and thinking outside the box to solve problems and drive community engagement. Whether you believe creative problem solving is a process or you're just really good at ideation and reframing the problem, we want to hear what works for you. 

Join us for this week’s #CMGRHangout panel on Friday, June 5th at 2pm EDT to share your creative ideas for thinking outside the box and learn from others!

(In the spirit of creatively solving life, Brew, Dom, Sarah and Carrie are off the grid this week so Sherrie will be joined by Patrick and Christin.)

+Sherrie Rohde and +Patrick Hellen will be hosting the hangout with +Jenn Chen, +Eric Hatch and +Rachel Miller as panelists. +Christin Kardos will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. What's the first thing you do when you feel stuck on a problem?
2. Do you have a creative process in place or do you wing it?
3. How does re-describing the problem sometimes help with ideation?
4. What's a creative solution you're really proud of?
5. How does getting creative help you drive engagement in your community?
6. How else have you infused creativity into your community?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Community Thinking Outside the Box
Fri, June 5, 2:00 PM
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I had to do a lot of this when I was trying to build a community for service managers in the UK Government
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#CMGRHangout Presents Budgets
Fri, May 22, 2:12 PM
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If you've been around the community space long, you've no doubt heard of both today's panelists as well as the collaborative economy. By recommendation of +Patrick O'Keefe we were able to connect with +Bill Johnston who has worked extensively both in community building as well as the collaborative economy space launching successful online community initiatives that have connected over 10 million customers and realized upwards of $100 million in financial impact for the host organizations.

For this week's #CMGRHangout , Bill has put together a fantastic panel to help us separate the hype and the opportunity in collaborative economies. With their guidance, we'll be looking at the evolution of brand communities, from the early explorations through current state, and the key challenges and opportunities, how leadership needs to evolve from a mindset of liability to opportunity, how to develop a community ecosystem (crowd, community and collaboration), the role of reputation and marketplaces and how community can help with the disruptive forces organizations face - specifically, the sharing economy, the maker movement, IoT, digital transformation and more.

Join us for this week’s #CMGRHangout panel on Friday, May 15th at 2pm EDT to separate the noise from the signal and learn about opportunities in collaborative economies!

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Joe Cothrel, +Randy Farmer and +Bill Johnston as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. How have brand communities evolved from early explorations through today's current state?
2. What key challenges and opportunities have you seen as brand communities evolve?
3. Why is it important for leadership to evolve from a mindset of liability to opportunity?
4. How can you develop a community ecosystem using crowd, community and collaboration?
5. What is the role of reputation and marketplaces in community building?
6. What disruptive forces do organizations face and how can community help?

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RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Communities & the Collaborative Economy (Preview)
Fri, May 15, 2:00 PM
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Your Source for Community Management
Introduction
We #CMGRHangout on Google+ & Twitter every Friday at 2pm EST. Join us for Community Manager Appreciation Day (Jan 27, 2014) at cmad.co and #CMAD!

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