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How many times have we heard, or said, that as Community Managers we wear many hats? We all know the secret to balancing such a variety of activities and roles comes from our many hacks for productive task management. Or do we? How do you prioritize tasks related to important goals over those that are just part of the daily whirlwind? How do you delegate within a team and help them stay on track?

Whether you're looking for new tips on task management or just want to share what works for you, be sure to join us for this week's #CMGRHangout panel—Friday, April 18th at 2pm EST!

+Jonathan Brewer and +Sherrie Rohde will be hosting the Hangout with +NoniShaney Cavaliere, +Elysa Ellis, +Brian Fanzo, +Michael Jahn and +Maya S. Paveza. +Carrie Keenan and +Kimbe MacMaster will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. How often do you manage tasks on mobile vs desktop?
2. How do you tell yourself when something is due?
3. How do you schedule appointments (meetings, conference calls, etc.)?
4. How do you delegate task management within a team?
5. How do you setup and manage milestones to help your team stay on deadline?
6. How do you prioritize important goals over the daily whirlwind?
7. How can team members access your to-dos if you are sick or on vacation?
8. What are some of your other favorite tools and tips for task management?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using #cmgrhangout .

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Task Management
Fri, April 18, 2:00 PM
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Hillary Boucher's profile photoKa Lani Santiago's profile photoYves Salama's profile photoShannon Mischuk's profile photo
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Listening in. Love this topic. 
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Community growth is not a passive activity but a proactive one. We all know it can be quite the challenge at times, but luckily we've all been there and can swap some notes on what's worked best! This week will discus tactics that span from finding those already talking about you, to those silently researching you to how to engage them once you bring them in.

If you are looking for tips on community outreach, or have tips to share, be sure to join us for this week's #CMGRHangout on Friday, April 4th at 2pm EST! 

+Jonathan Brewer, +Sherrie Rohde and +Sarah Mordis will be hosting the Hangout with +Mandy Edwards, +Jennifer G. Hanford, +Krysta Gahagen and +Neil Cauldwell as panelists. +Carrie Keenan and +Cedar Brown will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. What are your best practices for finding potential members of your community or customers?
2. How do you locate people that may do all of their research under the radar?
3. What's the best way to approach someone without being too forward?
4. How do you snag customers from your competition without tarnishing your reputation? 
5. How do you get people to become active, engaged members of your community? 
6. What do you do when engagement is slipping? How do you spice things up?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using #cmgrhangout .

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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Alexander Bukhman's profile photoWilliam Jenkins's profile photoRenee Hopkins's profile photoBrian Fanzo's profile photo
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know anyone in #NewYork hiring #cmgr? have any leads, referrals, suggestions would be greatly appreciated! #hireme
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Generation C thrives on Connection, Community, Creation and Curation. The emergence of Gen C as an age neutral group has impacted not only the way we manage communities but how the typical community manager profile is perceived (they have to be under 26/entry level).  The Gen C demographic has moved us away from age specific target audiences into a lifestyle specific target audience.  Should we view community managers any other way?

If you are pursuing or you hold a role in community management, be sure to join us for this week's #CMGRHangout on Friday, March 28th at 2pm EST! 

+Jonathan Brewer and +Sherrie Rohde will be hosting the Hangout with +Dwane Lay, +NoniShaney Cavaliere, +Deborah Ng and +Megan Burkett as panelists. +Carrie Keenan and +Sarah Mordis will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. What is Gen C?
2. How do you connect to Gen C?
3. Do companies think they need to hire younger community managers? Why?
4. Are younger community managers more effective? How?
5. Should companies consider the role of a CMGR as entry level?
6. How do you sell yourself as a candidate for a CMGR position?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using #cmgrhangout .

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: Gen C and the Community Manager
Fri, March 28, 2:00 PM
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Alexander Bukhman's profile photoCarol Lwali's profile photoMegan Burkett's profile photoEric Herberholz's profile photo
31 comments
 
suggestion: do day-in-the-life video ridealongs, to educate the public about what a #cmgr  is and does. And compile the videos into a documentary
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Managing a 'closed' community of professionals brings its own realm of challenges including how to manage the relationship both internally and externally. Thanks to Perrine Crampton of Citrix, we'll be talking with professionals at EMC and VMware to hear how they manage their advocacy communities. If you're currently working with a closed community, be sure to join us for this week's #CMGRHangout on Friday, March 14th at 2pm EST! 

+Jonathan Brewer and +Sherrie Rohde will be hosting the Hangout with Mark Browne, +Perrine Crampton, +Sean Thulin and +John Mark Troyer as panelists. +Carrie Keenan and +Sarah Mordis will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. What are enterprise influencer / advocacy communities?
2. How does an advocacy community benefit a company?
3. What creates a need for an advocacy community to be closed?
4. How do you manage the relationship with your advocacy community internally?
5. How do you manage the relationship with your advocacy community externally?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using #cmgrhangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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#CMGRHangout presents: Advocacy Communities
Fri, March 14, 2:00 PM
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Brian Fanzo's profile photoNatascha Thomson's profile photomark ivey's profile photoChelsea Hickey's profile photo
12 comments
 
Apropos of fearless and blazing new trails: Leadership Lessons from Dancing Guy: The First Follower and more... http://bit.ly/1nq9wdV
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Scalability. If you work at a startup this word is probably at the forefront of your mind, or you're tired of hearing it. When it comes to communities, we all know that the best place to start is by having one on one conversations with every community member. At a certain point, this becomes impossible. How do you continue to have great relationships with your members but also allow them to be advocates in the community?

Do you have ideas to contribute or questions to ask regarding scaling personal connections in communities? Join us for #CMGRHangout this Friday, February 28th at 2pm EST!

+Jonathan Brewer and +Sherrie Rohde will be hosting the Hangout with +Trish Fontanilla, +Rachel Miller and +Lili Salzberg  as panelists. +Carrie Keenan and +Sarah Mordis will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. When you first joined, or created, your community, how did you initiate relationship building?
2. At what point did you adjust your relationship building techniques to scale with your community?
3. What tools or techniques have helped you manage connections and milestones as your community grows? 
4. How have you been able to connect with your community beyond one on one conversations?
5. How do you empower your existing community advocates to build relationships with new members?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using #cmgrhangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: Scaling Personal Connections
Fri, February 28, 2:00 PM
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Tim McDonald's profile photoNicole Monahan's profile photoBrian Fanzo's profile photoMitch Jackson's profile photo
24 comments
 
Thank you +Brian Fanzo!
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Have them in circles
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Last week we discussed tips on how to grow a community, but bringing in new community members doesn't end with outreach. How do you create a welcoming environment for new community members and help them to quickly contribute and get involved? What role do you play as a community manager? What role do your existing members play? How can you utilize technology to help welcome new members without being robotic?

We could all use a fresh perspective on how to welcome new members! Join us with this week's panel for #CMGRHangout on Friday, April 11th at 2pm EST!

+Jonathan Brewer and +Sherrie Rohde will be hosting the Hangout with +David DeWald, +Brian Fanzo+Khaleelah Jones, +Whitney Klinkner and +Patrick O'Keefe as panelists. +Carrie Keenan and +Sarah Mordis will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. How do you help encourage a new member to start contributing and get involved in the community?
2. How do you get a new community member comfortable with the community's guidelines and objectives?
3. How do you help a new community member avoid or handle information overload?
4. What role do other community members play in welcoming a new member?
5. How can you utilize technology to help welcome new members without being robotic?
6. What other tips do you have for on-boarding and welcoming new members?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using #cmgrhangout .

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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Tim McDonald's profile photoWilliam Jenkins's profile photoDaniel Matteson's profile photoBrian Fanzo's profile photo
4 comments
 
Thanks for the shout out +Brian Fanzo!
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Hey all, if you work in broadcast or radio organizations, be sure to check out this hangout +Ben O'Hanlon has put together!
 
G+ Hangout discussion about the best use of social media for broadcast and radio organizations. Guests will be +Richard Stacy +Roger Michael McNall +Skuba Stevee +Lori Lewis +Lori Lewis +Ari Herzog +Maliza Booysen +Renee Richardson and +Marisa Oosthuizen if she can make it. A Twitter list containing all of the experts listed above can be found here - https://twitter.com/benohanlon/social-media-broadcasting
This Hangout On Air is hosted by Ben O'Hanlon. The live video broadcast will begin soon.
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Social media & broadcasting best practices
Wed, April 9, 1:00 PM
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Thank you for sharing +My Community Manager 
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Engaging with developers brings an entirely new set of challenges as some of the fluff fallbacks of other community types simply don't apply here. How do you build strong relationships within a developer community while properly taking into account any experience and localization gaps?

If you're currently working with a tech/dev community, be sure to join us for this week's #CMGRHangout on Friday, March 21st at 2pm EST! 

+Jonathan Brewer and +Sherrie Rohde  will be hosting the Hangout with +ben van 't ende +Gabe Koscky +David DeWald +Meghan Murphy +Brian Fanzo and +April Kyle Nassi as panelists. +Carrie Keenan and +Sarah Mordis will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. How do you remove isolating factors between members with advanced knowledge and newbies?
2. How do you remove barriers caused by localization or language differences?
3. What are the best ways/places to understand the values of your community members?
4. Do you have a community contribution program? What does it look like?
5. How does your community play a role in contributing to documentation?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using #cmgrhangout .

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: Managing a Tech Community
Fri, March 21, 2:00 PM
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Sarah Mordis's profile photoWilliam Jenkins's profile photoMark Schwanke's profile photoBrian Fanzo's profile photo
2 comments
 
Thanks for having me on the show.. Great panel and great discussions! 
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While large companies tend to mean larger budgets, sometimes we use the accompanying corporate guidelines as an excuse to eliminate creativity rather than finding new ways to think outside the box (within the guideline box). With defined rules in place, how do you continually push the edges to bring your community the creativity they deserve? Thanks to Kristalina Steininger from SixPoolGaming.com, we're taking you to Vegas (virtually as per usual) for this week's #CMGRHangout this Friday, March 7th at 2pm EST!

+Jonathan Brewer and +Cedar Brown will be hosting the Hangout with +Danielle Deremo, +Zobi Naqshband and +kristalina steininger as panelists. +Carrie Keenan and +Sarah Mordis will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1.What do the guidelines look like at your organization? Are they hard and fast rules or guides?
2. How do you get access to whale perks for your online community?
3. How does the perceived ROI of a big better differ from an advocate with a big network?
4. Do you have a simple process for response approval on the fly? 
5. How do you gain the trust that's needed within your organization?
6. How does "What Happens in Vegas Stays in Vegas" apply to social media and community?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using #cmgrhangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: Corporate Creativity
Fri, March 7, 2:00 PM
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Sarah Mordis's profile photoTiffany Winbush's profile photoMargaret Nieves's profile photoMitch Jackson's profile photo
14 comments
 
Great chat everyone. Looking forward to next week! 
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Travel and hospitality communities are always moving and changing. Someone may visit a hotel or restaurant, join the community, then go back to their hometown. How do you keep these guests engaged and participating in conversation, and how does this convert to repeat stays or visits? How do you build a new community when a travel or hospitality chain expands to another city?

Our guests will discuss all of this, and even the dreaded negative review, on the next #CMGRHangout this Friday, February 21st at 2pm EST!

+Jonathan Brewer and +Sherrie Rohde will be hosting the Hangout with +Katherine Gear, +Nicole Rohr and +James Stephani as panelists. +Carrie Keenan and +Sarah Mordis will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. What do you like most about managing a travel and hospitality brand? What are the challenges?
2. How do you make a guest's stay or dining experience unique via effective community management?
3. Does content play a big role in the success of your brand?
4. How do you successfully promote events at your space? How do you encourage social participation while guests are visiting your space or venue?
5. How do you handle negative reviews?
6. What does a community management plan look like when a restaurant or hotel looks to open a new location in the same city or in a new city?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using #cmgrhangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMGRHangout presents: Travel & Hospitality Communities
Fri, February 21, 2:00 PM
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Carol Lwali's profile photoMeghan M. Biro's profile photoMy Community Manager's profile photoShannon Mischuk's profile photo
16 comments
 
Thanks for answering my question. The "negative review" clauses I was referencing are with places such as vacation rental homes, Bed & Breakfast type properties.
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Have them in circles
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Introduction
We #CMGRHangout on Google+ & Twitter every Friday at 2pm EST. Join us for Community Manager Appreciation Day (Jan 27, 2014) at cmad.co and #CMAD!

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