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Mt.Gox

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Holiday Discount to celebrate reaching 1 Million Customers and a new partnership with Mayzus FS

Dear MtGox Customers,

Thank you for your patience and support all throughout 2013.
As we noted in our previous update there are many things happening, and we’re proud to announce two more major developments that will make MtGox both easier and more economical for our valued customers:

1) One million MtGox customers and reduced fees for the holidays!

Thanks to our loyal customer and increased global interest in Bitcoin, MtGox has now achieved a milestone of over one million customers and growing.
This is an incredible moment for us all, and to celebrate, we are offering a Special Holiday Discount of 25% off all trading fees starting today, December 20th 2013 to January 20th 2014!*

2) Mayzus Partnership

We are proud to announce a new partnership with Mayzus FS that will enable our customers outside of the United States to deposit quickly and without long processing times.
Now that we are working with Mayzus, a leading financial company that is in-tune with the future of Bitcoin, anyone with a verified account will be able to quickly send money to their MtGox account via 126 global currencies.

For more information, please click on the following link: https://www.mtgox.com/press_release_20131219.html

Thank you again for your support,

Best regards,

MtGox Team
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刘黛月's profile photoIain Cresswell's profile photoSteven Law's profile photoAlfred Levok's profile photo
19 comments
 
Glad i never used mtgox. Pathetic these people are.

Good luck to those that are trying to get back their btc.
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Mt.Gox

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Dear Mt. Gox Customers,

We've released a statement regarding some important issues. Some great progress is being made, and we're looking forward to some great things coming in the near term. 

https://www.mtgox.com/press_release_20130805.html

Best regards,

Mt. Gox Team
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kostas jankus's profile photoLisnic Vitalie's profile photoPer Eriksson's profile photoMike Mcnierney's profile photo
19 comments
 
say bye to it :D
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Mt.Gox

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Dear Mt. Gox Merchants,

We have just updated our Payment Extension plugin for Magento to version 1.2.1

http://www.magentocommerce.com/magento-connect/mt-gox-payment-extension-8458.html

This latest version includes:

- Added currency conversion
- Added Bitcoin currency for the following countries: Canada, Germany, Denmark, Spain, France, Hungary, Japan, Netherlands, Poland, Portugal, Russia
- Bug fixes: Redirect loop, API key / secret validation

Help build a stronger and better Bitcoin ecosystem through trade and commerce! It's easy for anyone with a Mt. Gox account to become a merchant using our Magento plugin or Payment buttons. For more information please visit https://www.mtgox.com/merchant

Thank you in advance for your support and feedback. 

Regards,

Mt. Gox Team
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Gregory Cook's profile photoEric West's profile photoGabriel Trujillo's profile photoAi Kordek's profile photo
3 comments
 
Another day and still no reply from support.  6 open tickets and no response for weeks.  My money is stuck in my account and it has already cost me $500.
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Dec 10 New
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Mt.Gox

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Dear Mt. Gox Customers:

We are currently making some changes in how USD withdrawals are processed, and as a result have suspended USD withdrawals for two weeks. This only affects USD denominations, and will ideally resume sooner if possible. 

We apologize for any inconvenience this may cause. Thank you for your patience. 

Best regards,

Mt. Gox Team

https://mtgox.com/press_release_20130620.html
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Vite Vega's profile photoSeth Jones's profile photoJay Feldis's profile photoChad Kemp's profile photo
10 comments
 
I have several support tickets open and have received no response.  Last week I was emailed saying my account could not be verified.  This was after my account was already verified.  The delays and inability to move money out of my account to my bank forced me to convert back to bitcoin, yet I can still not transfer out my bitcoin as it says the provided amount is invalid.  The delay has cost me several hundred dollars as the value has fallen.  I had $922 in cash but transfered back to coin so that I could try to xfer that back out.  Now I have .74 coin valued at $660.  All I want is to get my coin out of your site.  I have uploaded a new utility bill hoping to finally get my validation again so that I can get my funds off of your site.  Please rectify this immediately.  None of my 4 support tickets have been assigned or responded to.  This has been going on for weeks. 
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Mt.Gox

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Dear Mt. Gox Customers,

We have been in discussion with our partners at Technocash in Australia, and a decision has been made that means we will no longer use Technocash as a funding source for Mt. Gox as of June 15th. We are exploring alternatives at the moment, and are hoping to keep withdrawals open as long as possible. 

Please see our statement on the matter here:

https://www.mtgox.com/press_release_20130604.html
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Neo Futur's profile photoKevin Rands's profile photoFrank Baum's profile photoFer Atom's profile photo
5 comments
 
Why I can not login?
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Mt.Gox

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Dear Mt. Gox Customers,

In order to comply with strict anti-money laundering regulations we are now requiring account verifications for all accounts performing non-Bitcoin currency deposits and withdrawals. Please see our statement for the full explanation:

https://mtgox.com/press_release_20130530.html

Best regards,

Mt. Gox Team
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Kevin Yuan's profile photoJaakko Paukamainen's profile photoDerric Atzrott's profile photoMichael Sautter's profile photo
2 comments
 
tick tock mother fuckers...
I'm still waiting for my money...
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Have them in circles
2,885 people

Mt.Gox

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EMERGENCY MAINTENANCE

Dear customers,

In order to streamline our service, MtGox platform will be offline between 3:00 a.m. and 5:00 a.m GMT on October 11th for site maintenance.

Thank you for your continued support.
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retorica t's profile photoRobert James's profile photo刘黛月's profile photoAditya Suseno's profile photo
139 comments
 
and MtGox is dead. Good bye and good ridance
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Mt.Gox

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Dear Mt. Gox Customers,

Thank you for your patience while we sorted out our new system for processing withdrawals. We have already resumed wire transfers after a few days of testing and have released a statement here:

https://mtgox.com/press_release_20130704.html

Again, thank you very much for your support, and we look forward to more positive news releases soon. 

Best regards,

Mt. Gox Team
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derek wong's profile photoBitcoin's profile photoAi Kordek's profile photoJermey Bowler's profile photo
7 comments
 
Derek Wong

I placed an order to buy bitcoins at 655 but I could not buy any when it was lowest to 651.7, why? Is there any issues why I cannot buy them at above market price?
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Mt.Gox

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Dear Mt. Gox Customers

Early this morning at 4am Tokyo time Mt. Gox experienced some downtime that prevented customers from accessing the site.  The issue was not an attack, but rather a system error that caused the problem. We were alerted to an error in the file system that had triggered a kernel panic, resulting in a server freeze. At that point we had to restart the server manually and proceeded with a fsck (file system check) which took some time. Once the server was clear we restarted the system. 

We are well aware that this kind of problem should not normally occur. We are currently in the process of migrating our server from a hosting provider to our own data center, and as soon as we have completed the move such problems should not repeat themselves in the future. 

We apologise for any inconvenience caused to our customers who were trying to use our services during this period

Regards,

Mt Gox Team
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Michael Wheeler's profile photo
 
I don't know how your system is setup, but I would have thought a synchronous database setup, with multiple front ends. Maybe some corosync failover for your services.

But regardless, blaming your hosting provider hardly seems like the issue here. I would have thought Mt Gox would have out grown the single server dependency that you have demonstrated here...
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Mt.Gox

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Dear Mt. Gox Customers and Bitcoiners,

The reaction since yesterday’s statement regarding the temporary suspension of U.S. dollar withdrawals has had mixed reactions, and raised more than a few questions about why we had to take this step right now. Rather than be subject to inaccurate speculation we’d like to clarify some points here. Due to pending matters we are unable to get into everything in great detail, though we’d certainly love to and are looking forward to the opportunity.

1) The problem with the U.S. withdrawals (and even other currencies for that matter) is that our bank can no longer handle the volume of withdrawals. They struggled in the last two months, and the increase due to the Dwolla separation has made it increasingly more difficult. The pressure we brought onto the bank’s resources finally gave in, and we are now working with them to find an alternative method (hence the suspension). We would have preferred to give notice if we were able to, but it was sudden for us as well. 

2) We are now working with new banks and alternative methods for transmitting money to our customers. This does not mean we are stopping entirely within the next two weeks, but it will be slower than we would like. We are literally going to use our manpower to process withdrawals ourselves, manually. This will take more time, but we are dedicated to doing as many per day as possible. We announced a suspension in order to manage expectations while we deliver at a temporary reduced rate. Our goal is to have a new system set up in the next weeks with clarity for both the banks and for our customers. 

3) Our previous release was rather vague, but for a reason. Mainly, we don't want to upset our bank! They do great work, but our kind of business is completely new to the banking industry. Processing international wires does not just involve pushing a button. It requires real manpower processing everything individually, even in this modern computer age. While Bitcoin's power lies in its ability to transfer fast and securely through software, the rest of the financial world does not operate like that (contrary to popular opinion). Money is surprisingly analog in many ways, and scarily digital in others.  

4) Every customer’s funds are safe, sound, and accounted for. In fact, in our dealings with the Japanese financial regulators we have been assured that we are not under local pressure or suspicion and can operate as usual within normal legal frameworks. 

5) Mt. Gox is certainly not a martyr, but it would be hard to argue that we aren’t "taking one for the team" as far as Bitcoin is concerned. We are a big target, and are absorbing the frustrations of Bitcoiners, regulators, banks, and a media that still doesn't quite understand what Bitcoin is. This is a job we are happy to fill, and not just because we are compensated for it. Our hope is that, once Bitcoin finds its place, we will be able to say that we made a difference in sorting it all out in the early days. New exchanges, business models, merchants, traders, and consumers  are rising up to innovate and create a whole new way of doing business. A lot of lawyers are getting new cars in the meantime too. 

6) As risky as it is to invoke the name of Litecoin (LTC???), we must apologize for not keeping everyone up to date. The fact is that the current situation means a continued delay, but for good reasons. We’re looking at July right now, though that depends on a few things. Mainly, we want to do things correctly from the beginning. 

7) The new trading engine is finished, is smokin’ fast, and is currently undergoing bench tests. We’re looking forward to deploying it very soon. 

While not the most in-depth update we'd like to give, we hope that it has at least clarified a few things. In the next few weeks we are planning to do another AMA on Reddit when we’ll hopefully be able to answer many more questions and also shed some light on what’s been going on at Mt. Gox these past months. Thank you for your patience and support. 
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Seth Jones's profile photoFaisal Khan's profile photoChad Kemp's profile photoTrben G.'s profile photo
5 comments
 
Transactions from kiwibank to +Mt.Gox are now on hold...
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Mt.Gox

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The 2013 G8 conference is kicking into gear from today, and global leaders are discussing economic issues that affect us all. To get the message out, a couple of months ago we took a big step and bought a full page ad for Bitcoin right in the middle of the G8 Research Group's official magazine with a link to a special landing page:

http://mtgox.com/G8

Download the full publication here (we're on page 8): http://www.newsdeskmedia.com/files/G8-UK-2013.pdf

We want to convey a bold message as global opinion on Bitcoin is very diverse. Especially for G8 members it's important to highlight what's really important for Bitcoin to change the world: 

Bitcoin has the potential to bring together global citizens by enabling worldwide commerce with low costs and ease of entry for all social strata. Rather than dilute, Bitcoin enhances.

Mt. Gox is looking forward to a positive outcome from the G8, and to being a part of the dialogue going forward.
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Kevin Yuan's profile photoSandip Bastapure's profile photoBrad Thompson's profile photoMr Moroznyak's profile photo
4 comments
 
Kiss of death for Bitcoin? ;)
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Mt.Gox

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Hello all. We've released a statement regarding OKPay's intention to stop processing transfers to/from all Bitcoin exchanges, including Mt. Gox. For all of our customers using OKPay, please take a look and understand your options: https://mtgox.com/pdf/20130528_okpay_statement.pdf

This is the status for the time-being, but we're hoping for positive developments in the future. 
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Frank Baum's profile photoHarald A. Weber's profile photoCraig McMillan's profile photoJakub Pospěch's profile photo
6 comments
 
Makes me wonder if they are trying to distance themselves from bitcoin, or if they're improving their internal exchange.
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Mt.Gox is one of the main bitcoin exchange websites.