Response from the owner - a month ago
My name is Mike Rasch and I am the General Manager here at Moss Bros. Toyota, I want you to know that we value you as our customer and your feedback. Being the General Manager here I want all of our customers to have a great experience and unfortunately you left our dealership unhappy. I would like to talk with you regarding your visit and do what I can to earn your business back, if you could please give me a call, at your convenience, I would like to discuss what happened. Please be sure that I will be reviewing your experience with our staff to make sure that whatever errors occurred will not happen again.
You can reach me at, 951-247-8000 ext 7122.