Response from the owner - 3 months ago
We would like to apologize for the wait time you experienced in regards to your car wash. While we took your car to be washed immediately upon your arrival, our car wash service is on a first-come, first-serve basis, and wait times can vary depending on the number of cars to be washed at any given time. Our Service Manager, Mr. Dunn, has reviewed the security camera footage from that day in order to determine what happened to your wipers. Footage indicates that your wipers were on your vehicle when it exited the car wash tunnel.