Response from the owner - 3 weeks ago
As Jenny Drummond, our Service Director at Park Place Porsche, explained on your first oil change visit, Cayenne Diesel oil changes may take up to two hours or more as the oil must be changed, ad-blue added, and the vehicle brought to full operating temperature to set the oil. Ms. Drummond offered you a complimentary tank of diesel on your next service visit for the inconvenience. On your visit Saturday, you were scheduled for an oil change, filter, and recall. Due to the nature of your visit and again, the diesel oil change, it caused a longer wait time. We apologize for any inconvenience you experienced.