I get that the CEO wants to attract new, younger members, but in doing so, he is pushing away the established ones with the overly hipster "on hold", not answering our calls timely, and allowing jeans and t-shirts. The dress code is unprofessional and tacky. You barely can recognize who is working and many act the way they are dressed. I've been a member since 2002 and would consider changing.
Well... As I type this, I'm on hold... It's been 15 minutes so far... distorted music in the back ground... I've been with Mazuma for well over 15 years... It's looking as if its going down hill lately. Not sure why, but I hope they get the issues fixed soon... Or they WILL lose customers.
I am miserable with this place. Don't try to call any of there numbers, it's useless and a waste of time, you will sit on hold for hours with no answer. They cannot manage to set my vehicles payment to come out automatically of my bank account I have with them. I would suggest stay away from this place they claim is so great...
Went into their brand new building 2 weeks ago around 4pm. Only tellers were there. Male teller was able to assist a little but could not answer all my questions. I guess the experienced customer service employees leave early. He said he would call me the next day when someone else with more experience could answer my question. Still waiting.
I've been working with Mazuma Credit Union on an auto loan for over a week. The representative is unresponsive, and when he does respond, he doesn't answer my questions. I've sent the appropriate loan documents to him 5 different times and he will not confirm receipt. If the experience on the front end is this poor, I can't imagine the loan will be serviced well. I appreciate the low rates - but at what cost?
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