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Mackenzie Health Richmond Hill Hospital
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Public meeting takes place Tuesday, Nov. 29 from 7 p.m. to 9 p.m. at city hall
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The new Mackenzie Vaughan Hospital – Canada’s first smart hospital - will be part of Mackenzie Health’s two-hospital model that is designed to serve the diverse and growing community of Vaughan and York Region. See the presentation video:
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Vic De Zen Family pledges $10M donation to future Mackenzie Vaughan Hospital.
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Introducing a new Vaughan telephone number to reach Mackenzie Health. Local calls from Vaughan: 905-832-4554. Info:
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Mackenzie Health’s 2015/16 Community Report is now available online and in print
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Request for Proposals Stage Closed for Mackenzie Vaughan Hospital Project. Media Release:
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Heads-up: If you are coming to Mackenzie Richmond Hill Hospital, please park in the designated visitor parking lots. For more information, visit

Parking at Alexander Mackenzie High School and at the York-Med Medical Centre is not allowed for hospital patients and visitors. Strict enforcement by the Town of Richmond Hill is in effect and vehicles parked illegally will be tagged/ towed away at the owner’s expense. 
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News Release: Preferred proponent selected for Mackenzie Vaughan Hospital project.
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The Summer 2016 President's Report is out and online. Check it out today!
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Mackenzie Health Leader receives 2016 Innovation Award for Healthcare Leadership. More information:
Mackenzie Health Leader Receives 2016 Innovation Award for Healthcare Leadership
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Mackenzie Health thanks and recognizes volunteers during National #VolunteerWeek 
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Contact Information
Map of the business location
10 Trench St Richmond Hill, ON L4C 4Z3 Canada
10 Trench StreetCAOntarioRichmond HillL4C 4Z3
Hospital, Business Service
Business Service
Community Health Clinic
Emergency Care Physician
Emergency Room
Medical Center
Medical Clinic
Medical Diagnostic Imaging Center
Medical Laboratory
Today Open 24 hours
Tuesday Open 24 hoursWednesday Open 24 hoursThursday Open 24 hoursFriday Open 24 hoursSaturday Open 24 hoursSunday Open 24 hoursMonday Open 24 hours
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Review Summary
180 reviews
5 star
55 reviews
4 star
14 reviews
3 star
3 reviews
2 star
19 reviews
1 star
89 reviews
"I was pleasantly surprised with the short wait and the service we received."
"Very long emergency wait times, poor quality of staff."
"Two people got so fed up they yelled and left while waiting for results."
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Cindy Wong's profile photo
Cindy Wong
2 weeks ago
WORSE HOSPITAL EVER!!! Took my mother in law to emergency at 1:30pm, 2 shifts of people, 16 hours in the waiting room (5am in the morning) we left with no answers. We were told the doctor will see you soon but he never did.
Response from the owner - a week ago
We apologize for the inconvenience. Please feel free to contact our Patient Relations team to discuss this further. The team can be reached at or 905-883-1212 ext. 7494
leslie dawn knowles's profile photo
leslie dawn knowles
2 weeks ago
NO STARS! Almost killed me misdiagnosing a twisted intestine for simple constipation - no xray, sent me on my way home with the advice to use a fleet enema. The next day I was almost dead and barely made it to another hospital where major surgery had to be performed, in hospital almost a month recovering. Because of the delay caused by this hospital I had major complications which still affect me now. Hospital denied any wrongdoing.
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Tom M
2 months ago
If I could give this institution zero stars I would since they LOVE to harass people for donations , especially ones (like myself) who do not live in that area. Even after repeated calls and telling them to put me on their do not call lists, they still call and harass. Would be nice to see that so called "Hospital" go up in flames, with only the ones who do the harassing for donation in the building at the time
remyrussia's profile photo
a month ago
This is the worst hospital in Ontario ! The nurses and surgeons are horribly rude and don't care about patients .. I went to the hospital because my cyst ruptured on my ovary which caused so much pain , not even tyneol, advil and torodol worked for me which is why I went to hospital ! They automatically assumed I'm a drug seeker because I asked for stronger medications to take home , they refused and started being rude to me , talking over me and interrupting me... I am still in pain and they didn't help me with anything but IV...WHILE I WAS THERE.... I waited 4 hours to see a doctor and spent 12 hours in the hospital in agony , I was sent home in pain.. AND I WILL NEVER RECOMMEND THIS HOSPITAL TO ANY ONE , NOT EVEN MY WORST ENEMY .... the only nurse that was nice to me and took care of me was Simon in the emergency department , other than that that's about it! The rest of the nurses were unprofessional , the surgeons I'll never let them touch me or go under the knife with them , they're rude and assume stuff... nobody knows the pain I feel but because I asked for a prescription they denied me....
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Ashley Robinson's profile photo
Ashley Robinson
a week ago
Worst hospital I've ever experienced. Waited over 3 hours with a bleeding finger and face from dog bites. The doctor (Dr. Ping Fu) saw me, very rushed, and walked out without telling me or any of the nurses what to do next..said he would clean the finger bite up and bandage it. I sat there bleeding (it started up again when he took the bandage off) for over 10 minutes before we had to ask a nurse to come look at it. I was directed to yet another waiting room without being looked at, and they didn't take the time to stitch it up and treat it properly. When getting a 2nd opinion today (cut was still bleeding), the doctor said that 3-5 stitches could have been put in, but the window of opportunity was missed after the initial 24 hours and he put me on a diffetent type of pain killer to avoid the negative side effects from T3s that Dr. Fu prescribed. One of the triage nurses was very ignorant and rude when I asked about an estimated waiting time. I understand that this might not be top priority, but she shouldn't have spoken to me so rudely. The doctor (Dr. Ping Fu) should have taken the time to completely treat my injuries.
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Response from the owner - a week ago
Hello Ashley, we would appreciate the opportunity to discuss this concern with you further. Please feel free contact our patient relations team at or 905-883-1212 ext. 7494. Thank you.
Cal Gee's profile photo
Cal Gee
a month ago
Absolutely disgusted by the lack of communication and incompetence. Imagine two physicians and nursing staff telling an older man who suffers from dementia to bring in his wife's medical information and refuses to get information from other family members or patient's current medical caregivers. How dare you tell patient's families that you have no time to discuss their loved ones conditions. That is your JOB!!!!! The board of directors are being contacted. Our family will be investigating this hospital and it's inept staff. Why don't you respond with the hospital ombudsman's direct phone number.
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Response from the owner - a month ago
Hello Mr. Gee, Please contact our Patient Relations team at 905-883-1212, ext. 7494 or We would appreciate the opportunity to discuss this matter with you.
Victor Danese's profile photo
Victor Danese
5 months ago
This hospital is the place to go if you wish to be treated not as a human being but rather as a piece of garbage on the floor. The nurses in the ER are far too young and immature to be working in such an environment as they are always far too busy brushing their hair, hiding on their cellular devices, and even gossiping about patients while there are 50 people stuffed in a room all suffering requiring assistance. The doctors have the attitudes of high school teenagers and simply cannot answer questions without losing their temper in one way or another. I was just in this hospital for appendicitis and am currently still recovering at home now. After waiting over 8 hours from being diagnosed with appendicitis, I finally got in to a room and was told my surgery would be in an hour due to the severity of it. Long story short, even after speaking with hospital management we waiting 6 more hours from when I got in the room and I had the surgery in the middle of the night. Recovery was poorly handled, and I was rushed out of there even with two signs of infection. The surgeon Dr. Sarah J. Ortega released me with severe swelling in my abdomen and a fever, and assured me multiple times that it was normal. I was rushed home that morning with severe pain and had to return to the hospital that same night in a ambulance due to my fever and swelling increasing. I was in extreme pain even with two strong painkillers and this was all apparently normal to the surgeon. I waited 6 and a half hours for an x-ray and some simple blood work and left with the antibiotics I required from the start. Even if the situation is dire, please do not go to this hospital you and your loved ones will truly regret it.
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Ahmed's profile photo
3 weeks ago
Very poor service, extremely long wait times. My mother had to leave for another hospital because she couldn't take the stomach pain anymore. Staff are extremely inconsiderate.
Response from the owner - a week ago
We would appreciate the opportunity to discuss this concern with you further. Please feel free contact our patient relations team at or 905-883-1212 ext. 7494. Thank you.