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Lumo Energy
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Summertime, and the living is easy. And really quite hot. Whether you’re heading away or taking a few day trips, it’s always worth brushing up on your sun-&-sea smarts so that you can stay safe and still have fun.

Here are some handy tips whether you’re frolicking on land or in water:

10 tips for staying safe in the sun & sea this summer
http://bit.ly/2jdIOZz
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Lumo Energy

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New to Lumo? We’ve got a moving day ‘survival kit’ for you.

Moving home just got easier with a free WiFi modem!
http://bit.ly/2h2Q2eG
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Lumo Energy

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MyAccount, Lumo Live Switch & Lumo Ameego will be unavailable today between 7am and 5pm.
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Lumo Energy

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There are so many stunning outdoor lighting options, it’s hard to know where to start. Things to think about when deciding are the size of your outdoor space, whether it’s sheltered or exposed to the weather, and, of course, how much money you want to spend. Below are a few economical and entrancing outdoor lighting ideas.

Outdoor lighting ideas to brighten up your summer nights
http://bit.ly/2fGEDzF
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Lumo Energy

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One of the best things about a BBQ is the almost unlimited amount of things you can cook on it, from appetisers to warm salads, to roasts and desserts. (Yes, even desserts!) So, to inspire you, we’ve hunted around and come up with a 3-course meal of BBQ recipes for your next outdoor dinner party.

Mouth-watering BBQ recipes for your next outdoor dinner party
http://bit.ly/2fENx14
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Lumo Energy

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MyAccount, Lumo Live Switch & Lumo Ameego will be unavailable between 8am and 12pm today.
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Lumo Energy

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Moving into a new place is always exciting, and often exhausting. But along with the thrill of a new place to call home you might come across the less thrilling fact that all of your things don’t quite fit into your new abode.What to do? We’ve got a few ideas:

No storage? 4 ways to fit your things into your new home
http://bit.ly/2iGK4Ep
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Lumo Energy

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MyAccount & Lumo Live Switch will be unavailable from 1pm today, until 12pm tomorrow.
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Lumo Energy

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We all know what it’s like to lie awake the night before moving day, worrying about all sorts of things that are out of our control. Is all my furniture going to fit? What if the cat runs away? Will we like our neighbours? Will our neighbours like us?So, how can we cope with the stress and make moving day less painful? One answer is to begin to feel at home in your new place within a few days of moving in. To help you out, here are 5 easy things you can do to turn your house into a home.

Turn your new house into a home in 5 easy steps
http://bit.ly/2gcRCcB
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Lumo Energy

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My Account, Lumo Live Switch & Lumo Ameego will be unavailable from 8am until 12pm today.
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Lumo Energy

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Moving day has finally come and gone, most of the boxes are unpacked, you’ve hung some pictures, and you’re beginning to feel like a human again. But now you realise that the couch that looked great in your apartment is way too small for your new lounge-room, or the new bathroom has no built in cupboards. Or maybe you just feel like freshening up a few things to go along with your new home.

So, here are our tips on finding the furniture you need without spending a fortune.

How to furnish your new home without spending a fortune
http://bit.ly/2g1v7Zf
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Lumo Energy

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If you haven’t already booked your summer getaway, now’s the time to have a look around for something that suits your idea of a holiday and your budget. And the best thing about Australia is, whether you're holidaying with kids, dogs or your best mates, there’s a destination out there for everyone.

Budget summer getaways that take you off the beaten track
http://bit.ly/2fjU7tx
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Contact Information
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Level 3/565 Bourke St Melbourne VIC 3000 Australia
Level 3/565 Bourke StreetAUVictoriaMelbourne3000
+61 1300 115 866lumoenergy.com.au
Public Utility, B to B Companies
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Electric Utility Company
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1.6
51 reviews
5 star
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1 star
42 reviews
"False advertising and they also charge 40 cents extra for service charge."
"I wasted and hour trying to get current rates on my account."
"Love the service and the awesome discount!"
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Richard Kennedy's profile photo
Richard Kennedy
4 months ago
Just before moving out of our last place last November, we received an unreasonably high gas bill from Lumo Energy, more than twice as high as any other gas bill we have ever received. All of the high amount came from a hot water read. Clearly a misread of the meter, so I called Lumo Energy to sort it out. It took three phone calls before I could even get them to refer me to a "consultant" who actually knew what I was talking about. I was informed that I would have to pay for a second read myself. Pretty poor service when the mistake was on their end, but fine. After paying that, nothing came of it. A few calls later, I was informed that I would have to contact the distributor myself to query the read. When I did so, they informed me that Lumo Energy should have done that themselves, instead of palming it off to their customer. The distributor also confirmed that the read was incorrect. When I told Lumo Energy that, they refused to admit that their read was incorrect, and insisted on charging the full amount. Consequently, I referred them to the Ombudsman, and was informed that the account had been put on hold while that process was ongoing. Despite this, Lumo Energy referred the account to a collections agency, who called and harassed both my partner and I. They also issued multiple later gas and electricity bills, despite being informed that we had moved. They didn't send us these, however, since despite being told at least three times (including in writing) of our new address, they had not managed to record it correctly. The first we knew of the additional amount was when the collections agency asked us for twice the amount of the original overly high bill. After getting the account recalled to Lumo Energy through the Ombudsman, and spending no less than nine months dealing with this, we agreed with Lumo Energy through the Ombudsman to pay the original bill plus half the additional amount (I was just sick of spending all my time dealing with this). A week later, and Lumo Energy issues us with a bill for the full original bill, plus all of the extra bills. Pathetic. The worst customer experience I have ever had. I will never use Lumo Energy's "services" again. I will also be advising all of my friends, family and colleagues against ever signing up with Lumo Energy. If your energy account is with these clowns, switch it immediately, before they rip you off too.
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Matt Downton
2 months ago
Without my permission, Lumo took over my energy supply from another retailer. They didn't communicate with me at all, and didn't bill me, then disconnected my power for not paying. When I rang up for them to reconnect the power, they simply replied "it is our policy that we DON'T do that". When asked why, they couldn't give ANY reason. Absolutely disgraceful and astoundingly unprofessional - can't believe they're still in business!
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SAM PRA
3 months ago
Talk to three times to get my bills as I haven't received my bills (though sending me SMS). First time Ask me two working days to send an email. I said ok I will wait for two days, Then I called third day as I didn't get. Again one Indian answer the line about 37 mins and going around and come back to same point. My question was "you send / or not, if yes date please" . Again going around the bush and and ask me two more working days. I wonder that company in Australia, giving information about a bill to take 5 working days and long telephone conversations, I am also an Asian but all Indians attitude and explanations are considerably poor. Finally they reverse the bill and send me it back deducting $ 246. But if I not questioned it and pay the amount $$$$$$$$$$
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Mischa Obrien's profile photo
Mischa Obrien
4 months ago
If I could enter 0 star as a review I would. I have been back and forth for months trying to sort out a bill as it was usually between $90 - $100 then I received a bill for $700. I have since moved from the house and they're still sending me ESTIMATED bills even though I have requested several times for the final reading to be completed. Every time I call I get a different answer and a promised call back. NOT GOOD ENOUGH.
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Charles Hornor
2 months ago
Extremely bad service. Expensive. Pushy sales tactics. Inability to listen, only to tell and to talk. Having called my wife after we signed with another (far better value) electricity company, the sales rep hung up on her, not accepting anything she said about value or customer service. Our prediction would have to be that these guys are out of business once the rest of their customers work out just how bad they are...
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Dawn Yang
4 months ago
Horrible customer service Spoke to them 5 times they still cannot sort things out Most of the rep who answer the phones are not competent in English and they do not listen Some are rude and some are very unhappy I believe these calls are directed to India, which is fine but the reps do not have the ability to understand English even in the simplest form. Makes me wonder "customer service" is more like " profitability" in this company. Been with them so many years, but I think I am going to switch today
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Jodie Passmore
3 months ago
Took over 3wks to get connected (leaving my baby and family without hot water and gas for cooking for 1wk) was a complete runaround to get it sorted and with constantly being hung up on or getting incorrect information. I wanted to go with them because of their commitment to environmental concerns, but I really am beginning to mistrust their claims after having such a disappointing customer service experience.
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André Wilson
3 months ago
If I could rate this company with ZERO stars I would. They suck the big one. Their customer service and call centre staff are just simply hideous. Avoid doing business with this company at all costs.