Lowcostholidays system changed the dates to other dates than the ones I needed. When I received the confirmation a few minutes later I contacted them right away and informed then about the wrong dates.
They refused to have anything to do with it and they refused to change the dates or cancel the order.
Now, I have spent 600 Euro on a hotel stay that I cannot use at all.
I have contacted them on the telephone and via email but they continue to refuse to do anything for me and they have withdrawn the amount from my account now. I will try to find out if this is legal at all according to Danish law.
This is the worst customer service I have ever had. Incredible that they are not even willing to change the dates to the ones I ordered and that I can make use of.
STAY AWAY from this company. So many competitors out there do a much better job.
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