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LiveOps

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Follow these tips to stay safe and protect your brand, whilst also giving your customers impeccable #custserv.
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LiveOps

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Join us in welcoming Dennis Schmidt to the LiveOps team as SVP of Global Operations! Dennis will be responsible for driving improvements and ensuring we provide outstanding service to our customers and channel partners globally.
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How did +Amazon.com, Ritz-Carlton, +Nordstrom and +Zappos.com find success? It's all about customer service. #custserv (+The Next Web)
When it comes to the startup world, the more people you ask, the more ‘secrets’ they’ll share with how to achieve amazing growth. Some will say it’s about iterations at light ...
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It's easy to get swept away by the benefits of #bigdata , but be wary of counterintuitive data. It can drag down your #customerservice down. (+B2C)
(Image) Marketing and brand management is more data-driven now than ever before, surpassing the record highs of even up to a few years ago – and that’s a good thing.
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Are #Twitter and #Facebook trying to sweep #custserv under the rug? +TIME 
Changes at Twitter and Facebook could spell the end of public shaming
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Have we mentioned lately that we love our #SuperAgents ? During last week’s successful #RedNose Day telethon, more than 2,000 of our home-based, independent agents volunteered to participate, taking calls and processing donations. Go team! #LiveOpsCares
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Have them in circles
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LiveOps

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+FlexJobs breaks down the 5 most common #WAH myths.
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You’ve heard of customer journey mapping, but have you heard of customer journey monitoring? It’s just as critical to providing excellent customer service. #custserv  
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LiveOps

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The next time you talk to a customer service agent and there’s more cheer in their voice than background noise of a call center behind them, they are probably working from home.
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It's time for brands to accept that social customer service must be on par with voice, email and chat. #custserv
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Summer is drawing near. If you work at home while your kids are out of school, we have some tips for you! #WAH
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Thanks to her innovative contributions and commitment to the IT channel community, our Senior Director of Channel Sales, Karen Bowman, has become a CRN Woman of the Channel!
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Have them in circles
252 people
Jeanine Perkins's profile photo
Joseph Martinez's profile photo
Washington Owuor's profile photo
Buffy Owens's profile photo
Malikh Williams's profile photo
Dan Larson's profile photo
Roberta Coleman's profile photo
Kessy Leveque's profile photo
Richard Goodhouse's profile photo
Contact Information
Contact info
Phone
(800) 411-4700, (650) 453-2700
Email
Address
555 Twin Dolphin Drive STE 400 Redwood City, CA 94065 United States
125 Old Broad Street, Suite 707 London EC2 UNITED KINGDOM
119 Willoughby Road, Crows Nest Sydney, NSW 2065 Australia
Level 2, 5 Nelson Street PO Box 911322, Victoria St West Auckland 1142 New Zealand
Story
Tagline
Transforming Customer Service in the Social Enterprise
Introduction
LiveOps is the global leader in cloud contact center and customer service solutions.

More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps technology to enable effective multichannel, social and mobile interactions with their customers. The award-winning LiveOps® Platform™ has processed more than 1 billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents.

With 10+ years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Santa Clara, California, LiveOps supports a wide range of industries including financial services, healthcare, insurance, retail, and high tech. 
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