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LiveOps

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Handle the #mobile #customer successfully.
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The results are in! Social media users would rather post positive feedback than a complaint. #social #custserv
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Humans are social creatures that have flocked to social networks. Now, how do brands adapt?
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Follow these tips to stay safe and protect your brand, whilst also giving your customers impeccable #custserv.
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You’ve heard of customer journey mapping, but have you heard of customer journey monitoring? It’s just as critical to providing excellent customer service. #custserv  
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LiveOps

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What can you expect in the first 90 days of a #BPO agreement with a contact center? Our own Rich Pinnington explores in his latest post for +ICMI (International Customer Management Institute).
Using a contact center example, here’s a rough outline of ten things you can expect in the first 90 days of a BPO agreement—with some tips to help you make it a success.
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Industry experts weigh in on great customer service - with one word! What would your word be?
What is one word for great customer service? Authors, customer experience strategists, communicators, sales people, public relations, and podcasters answer.
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#Insurance companies: Customer service can, and should, be your major differentiator. Not a gecko.
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To deliver exceptional customer experiences, brands must move from customer-focused to customer-obsessed. (+Loyalty360)
At CXNYC 2015, Leah Buley discusses how large companies can become refocused on the customer experience.
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+FlexJobs breaks down the 5 most common #WAH myths.
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Join us in welcoming Dennis Schmidt to the LiveOps team as SVP of Global Operations! Dennis will be responsible for driving improvements and ensuring we provide outstanding service to our customers and channel partners globally.
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People
In their circles
50 people
Have them in circles
255 people
Anitra Bowens's profile photo
Michael W. E. Cole's profile photo
robert decastro's profile photo
Bunchball's profile photo
Washington Owuor's profile photo
Jeanine Perkins's profile photo
Paul Johnstone's profile photo
Juan Bracich's profile photo
Ryan Wilson's profile photo
Contact Information
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(800) 411-4700, (650) 453-2700
Email
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555 Twin Dolphin Drive STE 400 Redwood City, CA 94065 United States
125 Old Broad Street, Suite 707 London EC2 UNITED KINGDOM
119 Willoughby Road, Crows Nest Sydney, NSW 2065 Australia
Level 2, 5 Nelson Street PO Box 911322, Victoria St West Auckland 1142 New Zealand
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Transforming Customer Service in the Social Enterprise
Introduction
LiveOps is the global leader in cloud contact center and customer service solutions.

More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps technology to enable effective multichannel, social and mobile interactions with their customers. The award-winning LiveOps® Platform™ has processed more than 1 billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents.

With 10+ years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Santa Clara, California, LiveOps supports a wide range of industries including financial services, healthcare, insurance, retail, and high tech. 
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