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LiveOps

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There’s no shortage of scams out there and that includes work-from-home opportunities. Follow these tips to stay safe! #WAH
Working from home is becoming increasingly popular, but how do you sort the genuine opportunities from the scams. Here are our tips to keep you safe.
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Improving customer satisfaction could be as easy as motivating your customer service agents. Here are 6 ways to do that. #custserv #motivation
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LiveOps

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Our agents have said that the freedom and flexibility of being a LiveOps #superagent has improved their lives. It only made sense for us to partner with +Work Flexibility to bring more flexibility to the workplace. #1MFWF #WAH
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LiveOps

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$700 billion. That's an epic number. It's also the national savings if 50 million workers telecommuted just half of the time. Join us in supporting +Work Flexibility. #1MFWF‬
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LiveOps

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Find out how our #CFO has his head in the clouds - in a good way!
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Want to #WAH or be your own boss? Becoming a #superagent is the answer, from flexible schedules to working from home.
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Have them in circles
235 people
ERP Consultant's profile photo
Daj 71203's profile photo
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LiveOps

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The world's top video game provider selected us to help deliver the best possible customer experiences.
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Together with +ICMI (International Customer Management Institute) we discovered challenges in the contact center and offered up solutions. Get the whitepaper today: http://cloud.liveops.com/RLWPICMI #CCTR #custserv
Surveying hundreds of contact center professionals at leading brands worldwide, ICMI discovered common practices as varied as 'blindfold driving' to 'analysis without data'. The good news? ICMI has the recommendations to help overcome the challenges afflicting the contact center, ...
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98% of contact center respondents agree that real time information is important, but what are they doing about it? bit.ly/1PtVFyI 
#CCTR #contactcenter #custserv
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Active listening is an essential part of being empathetic, and empathetic agents = happy customers. #custserv #customerloyalty
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Does your organization have a corporate culture that extends to your #contactcenter? Ann Ruckstuhl shares 9 tips to incorporate the #customer-focused contact center culture throughout your organization. 
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LiveOps

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Making the move from reactive #custserv to proactive can improve #custexp. Learn more about how you can transform your #contactcenter with the latest #whitepaper from #LiveOps and #ICMI.
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Have them in circles
235 people
ERP Consultant's profile photo
Daj 71203's profile photo
Malikh Williams's profile photo
Lynn Newcomb's profile photo
Tom Barnard's profile photo
Jeanine Perkins's profile photo
NetEDI's profile photo
Paul Johnstone's profile photo
Shawanda Moore's profile photo
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(800) 411-4700, (650) 453-2700
Email
Address
555 Twin Dolphin Drive STE 400 Redwood City, CA 94065 United States
125 Old Broad Street, Suite 707 London EC2 UNITED KINGDOM
119 Willoughby Road, Crows Nest Sydney, NSW 2065 Australia
Level 2, 5 Nelson Street PO Box 911322, Victoria St West Auckland 1142 New Zealand
Story
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Transforming Customer Service in the Social Enterprise
Introduction
LiveOps is the global leader in cloud contact center and customer service solutions.

More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps technology to enable effective multichannel, social and mobile interactions with their customers. The award-winning LiveOps® Platform™ has processed more than 1 billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents.

With 10+ years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Santa Clara, California, LiveOps supports a wide range of industries including financial services, healthcare, insurance, retail, and high tech. 
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