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Want to #WAH or be your own boss? Becoming a #superagent is the answer, from flexible schedules to working from home.
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Alex McClafferty shares 10 #custserv practices that will improve your #customer retention and provide you customers for life. 
Customer service is not a cost center. Customer service is a competitive advantage that can make or break a business. "Customer service is the new marketing.” - Derek Sivers In this post, I've compiled a shortlist of ten essential customer service practices to foster in your business. When you get these right, [...]
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Over the years we have seen the #custserv industry evolve, including #customer relationships, engagement and experiences, thanks to customer service technology. Forrester’s Kate Leggett, Art Schoeller and Ian Jacobs address how to navigate #contactcenter solutions, core technologies for contact centers and the importance of emerging technologies in the latest Forrester report. Look for us in the report! 
Why Read This Report. Across all industries, organizations have made cementing customer relationships through improved customer engagement, loyalty, and experience a top priority. To achieve this goal, however, these organizations must make sense of a broad and diverse customer service ...
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Today at #EC15, stop by the “Managing the Customer Journey” panel session, featuring our own Jeff Thompson! 
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Our own Jeff Thompson will be speaking on how to manage the #customerjourney at #EC15 on Monday, March 16 in Orlando. Don’t miss out. 
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Looking into the future we see new trends and expanding computing and technology but what does this mean for #custserv? Ann Ruckstuhl shares her insights:
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LiveOps

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Making the move from reactive #custserv to proactive can improve #custexp. Learn more about how you can transform your #contactcenter with the latest #whitepaper from #LiveOps and #ICMI.
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The #cloud has changed #CRM but #CRM has changed the #cloud, too. Learn more about the dynamic, successful relationship here: 
CRM (Customer Relationship Management) is one of the forerunners of cloud technologies and remains one of the great success stories in the space and itself has been dramatically changed as it has mov…
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Yesterday, our own Robert Clarke received the Circle of Excellence Channel Partner Award for leadership and innovation. We are proud to have award-winning staff at LiveOps! 
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Call spikes happen for a variety of reasons throughout the year. Is your #contactcenter prepared? Ann Ruckstuhl shares the top 5 strategies to prepare you for peaks. 
There are a number of strategies brands can implement to manage staffing to handle customer interactions during peak times. Here are the top 5.
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Ready for a fresh start this spring and have the flexibility to work wherever and whenever you want? Karen Beaman encourages you to become a #LiveOps #superagent in her latest blog post.  
 
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Here are 9 tips to spread the customer-focused contact center culture to the rest of your organization: 
Here are nine tips to spread the customer-focused contact center culture to the rest of your organization
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In their circles
45 people
Have them in circles
228 people
Tom Barnard's profile photo
Roberta Coleman's profile photo
Deborah Jackson's profile photo
Trakethia Jackson's profile photo
Shawanda Moore's profile photo
Richard Goodhouse's profile photo
Joseph Martinez's profile photo
Jean-Luc OMBAFFA's profile photo
Voice123's profile photo
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(800) 411-4700, (650) 453-2700
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555 Twin Dolphin Drive STE 400 Redwood City, CA 94065 United States
125 Old Broad Street, Suite 707 London EC2 UNITED KINGDOM
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Level 2, 5 Nelson Street PO Box 911322, Victoria St West Auckland 1142 New Zealand
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Transforming Customer Service in the Social Enterprise
Introduction
LiveOps is the global leader in cloud contact center and customer service solutions.

More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps technology to enable effective multichannel, social and mobile interactions with their customers. The award-winning LiveOps® Platform™ has processed more than 1 billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents.

With 10+ years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Santa Clara, California, LiveOps supports a wide range of industries including financial services, healthcare, insurance, retail, and high tech. 
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