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How does #custserv make you feel? Ann Ruckstuhl discusses #customer service and the latest #ICMI webinar in #LiveOps’ latest blog post: 
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Join us at 10 a.m. PT for our webinar with ICMI. We’ll discuss the differences and relationships between #custexp and #customerjourneys, empowering agents, delighting #customers and leveraging data to create positive experiences. 
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LiveOps

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Own the moments along the customer journey. Register for our February 26 webinar with ICMI. http://klou.tt/9bupc550arv5 
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How will #crowdsource change the future of #custserv? Aleksandr Peterson of TechnologyAdvice shares his insights in the latest #LiveOps blog: 
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LiveOps

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Remote #agent onboarding should be a smooth move – just ask Ann Ruckstuhl.
Here are seven tips for onboarding remote contact center agents.
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Thank you to everyone who lent a helping hand to the Second Harvest Food Bank at the end of last year. We are honored to become a Platinum sponsor and look forward to continuing to make a difference in our community. 
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30% or more of a brand’s #customers have a poor experience but only 2% complain? Ann Ruckstuhl shares how you can manage unknown brand damage in the latest #LiveOps blog post: 
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Have them in circles
222 people
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We have secured our thirteenth patent with the help of Keith McFarlane, the co-inventor. This patent allows brands to pivot #customer interactions on multiple channels. 
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LiveOps

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Want to keep agent morale up? Greg Hanover explains 6 ways you can motivate your agents: 
Nobody likes to work during the holidays or big events and yet for contact centers those are often the busiest periods, requiring staff to engage with customers in often tense situations. Keeping s...
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 Barton Goldenberg discusses how companies can optimize channel management strategies with these 2 rules: 
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LiveOps

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Want to discover the power of a robust #cloud #contact center? Register for Calltower’s webinar!
Event Registration. What is involved in a ROBUST CLOUD contact center and how to take it to a WHOLE NEW LEVEL! Wednesday, February 18, 2015 11:00 AM - 11:30 AM (Americas) Mountain Time (US & Canada). Join Jessica Voss, The Cloud GURU, and CallTower for a 30 minute webinar as they discuss how to ...
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LiveOps

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All it takes to start mapping #customer journeys are these easy 4 steps! 
Ringing in a New Year is a great time for businesses to take some time to reflect on the successes and challenges of the prior year and to think strategically about the goals and outcomes they hope t…
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Have them in circles
222 people
Walter McFashion's profile photo
Alex Fdez's profile photo
Brent Dording's profile photo
Greg Cording's profile photo
Lisa White's profile photo
Virtual Observer's profile photo
Golden Gate BPO Solutions, LLC's profile photo
Jan Hertsens's profile photo
Joseph Martinez's profile photo
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(800) 411-4700, (650) 453-2700
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555 Twin Dolphin Drive STE 400 Redwood City, CA 94065 United States
125 Old Broad Street, Suite 707 London EC2 UNITED KINGDOM
119 Willoughby Road, Crows Nest Sydney, NSW 2065 Australia
Level 2, 5 Nelson Street PO Box 911322, Victoria St West Auckland 1142 New Zealand
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Transforming Customer Service in the Social Enterprise
Introduction
LiveOps is the global leader in cloud contact center and customer service solutions.

More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps technology to enable effective multichannel, social and mobile interactions with their customers. The award-winning LiveOps® Platform™ has processed more than 1 billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents.

With 10+ years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Santa Clara, California, LiveOps supports a wide range of industries including financial services, healthcare, insurance, retail, and high tech. 
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