Profile

Cover photo
Verified local business
Lexus of Queens
Lexus Dealer
Today 9:00 am – 8:00 pm
26 followers|60,278 views
AboutPostsPhotosVideos

Stream

1
Add a comment...

Lexus of Queens

Shared publicly  - 
 
SCORE! +Lexus USA is proud to be the Official Luxury Vehicle of the +New York Rangers! #LexusOfQueens #Lexus #NYR #NYRangers #NHL #LexusLove
1
Add a comment...
1
Add a comment...
Have them in circles
26 people
Contact Information
Map of the business location
40-40 Northern Blvd New York, NY 11101
40-40 Northern BlvdUSNYNew York11101
(718) 392-7500lexusofqueens.com
Lexus DealerToday 9:00 am – 8:00 pm
Monday 9:00 am – 8:00 pmTuesday 9:00 am – 8:00 pmWednesday 9:00 am – 8:00 pmThursday 9:00 am – 8:00 pmFriday 9:00 am – 7:00 pmSaturday 9:00 am – 6:00 pmSunday Closed
Google+ URL

See inside

Panorama
Panorama
Your Activity
Reviews from around the web
Write a review
Review Summary
4.0
64 reviews
5 star
41 reviews
4 star
9 reviews
3 star
No reviews
2 star
2 reviews
1 star
12 reviews
People talk about buying experience, henry chan, buying process, good deal and oil change
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Scrapbook photo 6
Upload public photo
People
Have them in circles
26 people
All reviews
shay bella's profile photo
shay bella
reviewed 3 weeks ago
They are a total rip off. My car was still under warranty and they wanted to charge me for the work being done on my car. So, I called up Lexus of Massapequa and I didn't have to pay one red cent. Lexus drivers please be aware that this Lexus dealer will charge you for work that is covered under your warranty. Call cooperate if you are not pleased with their service and let them know about their bad business practices. I was not pleased, so I went to Lexus of Massapequa and was treated like a human being.
• • •
Maria Pagan's profile photo
Maria Pagan
reviewed 5 months ago
Peter has been my sales person at Lexus of Queens for my past two vehicles. He has been a true pleasure to work with. Super helpful, easy going and just a pleasure to be around. The manager, Rich Emerson, bent over backwards to get me the car I wanted. Excellent dealership that won't make you feel like you're at a car dealership.
Miguel Munoz
reviewed 9 months ago
I HAVE DEALT WITH LEXUS OF QUEENS SINCE THEY OPENED AND I HAVE NO COMPLAINTS. ALL OF MY NEEDS HAVE BEEN MET,SERVICE HAS BEEN FLAWLESS AND I FEEL WELCOMED WHEN I WALK IN. I HAVE EVERY CONFIDENCE THAT WHATEVER MY ISSUE IS THAT IT WILL BE HANDLED WITH PROFESSIONALISM AND EXCELLENCE. THANK YOU LEXUS OF QUEENS FOR MAKING IT EASY!
Joe V's profile photo
Joe V
reviewed 5 months ago
I recently returned my leased 2010 RX 350 to Lexus of Queens and took delivery of a new 2013 RX 350. Everyone there I dealt with was professional, courteous, and thoroughly knowledgeable regarding the Lexus product line. My salesperson was Cati, who was delightful to deal with and gave me a great deal. Thanks to all the folks at Lexus of Queens, I'll be back again when I'm ready for a new car! 11/23/2013 Went in for my 10K service this morning, and as usual the Lexus of queens staff was great and took care of My RX 350 quickly and efficiently. Just wanted to post a special thank-you to Cati V. for assisting me with some questions regarding the text messaging features on my car. Happy Thanksgiving to all at Lexus of queens and thanks again. Joe
• • •
Andrew Perkins
reviewed 5 months ago
I want to first thank Julio for all the work he has done. He has made my car buying experience pleasurable and was not in any way a “used car salesman.” He was straight with me, respectful, and really focused on my needs. I haven’t bought a car in a long time and was worried about “used car salesman” pitch but Julio was not type of person. It was amazing how at ease and part of the Lexus family he made my experience. Instead of hassling the customer or pressuring me, he was smoothing. Cared about any of my needs and treated me as if I was the most important customer. He even came in on his day off to make sure everything went correctly. What a keeper!! Someone who goes the extra mile without asking. The service team at Lexus – just one word “WOW.” They did an amazing job detailing the car to the point where it looked straight from the factory. They really did a great job with the seats to the exterior and even cleaned the trunk ha. This is defiantly a special service team at Lexus of Queens and should take great pride in their work. I even would like to throw a shout out to the valet guys because they were VERY courteous. Drove my car around and to the front and asked to make sure I had all my belongings. You just don’t find that kindness from valet people. In closing I just cannot thank everyone enough for all the hard work that went into my buying experience. I am truly grateful for everyone and satisfied that I choose to drive an hour away to buy a car from Lexus of Queens. You have changed my prospective on buying a car and gained a new Lexus family member. I cannot wait till my wife wants a new car bc im calling Julio first! Be prepared ha
• • •
Alex Abba's profile photo
Alex Abba
reviewed 6 months ago
Lexus is not the type of brand we've seen in the good old days. I'm leasing a 2013 CT200h that was delivered from Cherry Hill, NJ. I scheduled my 5k maintenance service as suggested by mfg. online. I request a loaner as well for which I later received a confirmation over the phone from a live operator. I read owners manual real quick to confirm frequency of oil change required for the car which explicitly stated every 5k. Additionally, online confirmation stated I was going to get an oil change with my tires rotated among other things. Upon arrival to Lexus of Queens an attendant took my car and I was waiting for my turn to see a consultant. My consultant was Alex Munoz, who brushed me off by stating " we don't provide loaner vehicles for 5k maintenance." I stated my reservation was confirmed by a live operator, reserving my loaner. He then went over some paper work with me and never asked me if there is something with the car they needed to check in addition to maintenance service. He assumed everything was okay. I asked him if they are going to change my oil, and he replied "No". His argument was manual and their website is wrong, I pushed harder to get it and his response was, we can do it now however upon my 10k service they won't change my oil for free as first two services is on them. He also couldn't find my reservation and had to start taking my info again which was annoying. Alex's response to that was b/c I didn't buy car from them is the reason why I'm not in the system. I made a compliant on the dealership directly to Lexus. A representative that called me stated same fraudulent statement that every 10k oil change is needed as they use synthetic oil. She added that the reason I didn't get a Lexus experience was b/c I didn't buy a car from that dealership. Really? There were only five CT200h in the country at the time and I drove two hours just to get your car for this horrible treatment? I could of gotten a Prius for same horrible service. I feel the company is disconnected and there is absolutely no transparency. Excuse for no loaner, excuse for an oil change, my tires were not rotated, no fluids were added as stated on the receipt. My car wasn't washed properly which is fine. My wheel lock in glove compartment was hidden in the same place I had placed it after I got my car back. I was two hours late for work and nothing was provided. This is my third Lexus and my LAST ONE!!! My Infiniti dealer would sent a driver with a loaner to pick up my car for an oil change, who was an hour away from my residence. They would always separately state, my tire thread, pressure, among other things done to my car. They even re-painted my car for free when I some yellow dots appeared under the clear coat.
• • •