Profile

Cover photo
Verified local business
Key West Express
Ferry Service
Today 9AM–5:30PM
608 followers|2,639,470 views
AboutPostsPhotosYouTube
Contact Information
Map of the business location
1200 Main St Fort Myers Beach, FL 33931
1200 Main StreetUSFloridaFort Myers Beach33931
(239) 463-5733keywestexpress.net
Ferry ServiceToday 9AM–5:30PM
Thursday 9AM–5:30PMFriday 9AM–5:30PMSaturday 9AM–5:30PMSunday 9AM–5:30PMMonday 9AM–5:30PMTuesday 9AM–5:30PMWednesday 9AM–5:30PM
Get away to Key West, America's Caribbean Paradise, aboard Key West Express ferry, where getting there is half the fun! What are you waiting for? Climb aboard our sleek, clean, modern, air-conditioned high-speed ferries - Features sundecks, snack bar, cocktails, and big-screen TVs - and our shuttle will have you there in just a few hours!
Google+ URL

Street View

Panorama
Your Activity
Write a review
Review Summary
3.8
44 reviews
5 star
24 reviews
4 star
6 reviews
3 star
2 reviews
2 star
5 reviews
1 star
7 reviews
"Absolutely Loved it!"
"The following day back I boarded a different ferry, wow this one was huge."
"He claimed the return trip to Ft Myers was cancelled."
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Scrapbook photo 6
Upload public photo
People
Have them in circles
608 people
Medi-Air Inc (Airbugz)'s profile photo
Air Key West's profile photo
Lillian Walker's profile photo
Lucinda M. Wickham Photography's profile photo
Duval Street key West's profile photo
Traders Store & Cafe's profile photo
John Jaworski's profile photo
Florida Keys Vacation Directory's profile photo
Rudy Molinet - Key West Real Estate's profile photo
All reviews
renee napoletano's profile photo
renee napoletano
4 weeks ago
The Ship was amazing. The Staff was very nice and super Friendly!! Food and Drinks :) The cruise both there and back was very smooth, and the Sunset on the way home was just breath taking. i will never drive to key west again. This is totally the way to go. Thank you Key West Express for such a great experience
Response from the owner - in the last week
Thanks for writing. We love to hear that we met your expectations and we hope to see you again soon.
Declan Rutan's profile photo
Declan Rutan
3 months ago
A smooth ride down to the keys. They showed a movie in the way down (Now You See Me). Full bar, decent food selection. Easier than driving!
Elena Jones's profile photo
Elena Jones
9 months ago
Man looking at these reviews had me extremely nervous to board. I'm glad I overlooked them and went aboard.. I have nothing but nice things to say about the express. Upon arrival I was greeted by a gentleman asking me I'd I had my ticket or needed to purchase and directed me into the right direction. The lady at the corner gave me a map and ticket instructions and then I proceeded to the boat. Again greeted by another friendly person. I walked aboard in search of an outlet to charge my phone... Fyi extremely hard to find, lol... But in that hunt I met some extremely nice first timer ferry rides who made my experience nothing but great and even had the pleasure of riding back with them the following day. The following day back I boarded a different ferry, wow this one was huge. The bartender Jeremy was great (so were the brothers on the way down the day before) and kept my drink full. Best part about the second ferry was there was no line for drinks. But the again I had seat at the bar : ) First ferry didn't have a sit at bar so there lines stayed extremely long. I found myself double up drinks each time. Hince why I was feeling good at 10 am lol. I do fine it quiet amusing they use the liquor counter for there drinks especially since I use to bartend. Nonetheless I made it key west there and back safety thanks to you guys. I will definitely use again in the future.
• • •
Dan Morelli's profile photo
Dan Morelli
11 months ago
The way back was a complete cluster. The way they board from Key West back to Ft Myers is ridiculous. They pack it so tight that if you run into bad weather and you are sitting outside, you are screwed! Plus, they give you your return ticket when you leave Ft Myers. Of course we lost ours and they charged us $25 each ($50.00) because we could not find them. What a scam!! Let's get into this century folks! If they are not gonna have an app, which would be great for their biz, they should at least take an e-mail ticket at the door. We came from Tampa, so it was 2.5 hrs to Ft Myers, wait for an hour and 3 hours on the boat. Had to get up at 4am to make the boat and drive home in the middle of the night. Between the time/cost/aggravation it's a much better option to drive or fly! I will never take that scam, unorganized POS again!
• • •
Response from the owner - 11 months ago
We are confused as to your referencing us as a scam as we tell each and every guest to place their return ticket in a safe location as there is a 25.00 fee for any ticket requiring reprinting. Additionally this is printed on each ticket, ticket jacket and booking confirmation. We regret that you missed this information and understand your disappointment however there are numerous reasons for the fee. Your original must be voided and reissued and our manifest adjusted with the new issuance. We are sorry your experience was not positive as the vast majority of our guests however do thank you for your most colorful opinion.
Perfectly Imperfect's profile photo
Perfectly Imperfect
2 months ago
It was awesome , so grateful we took advantage of this service , we wanted desperately to go to key west while we were temporarily living in Florida but driving that distance was not an option , I found the express while net surfing , booked our trip , boarding was smooth , comfortable seating , & great food and beverages , we stayed 2 nights in the keys and got our return trip home , more ppl than the trip down , full ship !! Had a great time , thanks for this service so ppl can actually visit the keys and not have to drive 10 hrs. I'm so surprised by the couple bad reviews , it seems those complainers failed to pay attention to policies and procedures , and want to place the blame on the company instead of taking personal responsibility. We loved this express , I even told other ppl about it and they were going to book . thanks again for the memories you helped us make . Brad and Gail Capson
• • •
Koncrete Kite's profile photo
Koncrete Kite
6 months ago
We booked the trip from Ft Myers to Key West in anticipation for our wedding. We were to stay from Friday through Monday. On Saturday, the beach wedding went without a hitch; beautiful weather, lots of family and friends, the perfect moment. The following day, the sun was shining even brighter. What a weekend! That night (Sunday), I received a call from one of my guests who was travelling with my new bride and me back on Monday. He claimed the return trip to Ft Myers was cancelled. I thought he was pulling my leg. The sky was clear with no chance of rain the next day. I checked my phone – no calls from Key West Express. I checked my email – nothing there (even scrolled through the spam box)! Surely this was a joke. I called the company first thing on Monday morning and asked if the trip was to go as expected. The representative was rude and told me, “No, you’ll have to make other plans.” Other plans?!! I told her that we purchased round-trip tickets with the utmost confidence that Key West Express would get us home as promised. She told me that they could…but I would have to wait until Wednesday. Really? Who’s going to pay for two extra nights at a Key West resort? I just spent a whole ton of money on a wedding! After debating about a refund, she said there were NO REFUNDS and that the unused portion of our ticket is good up to two years. Why would I use them again? They offer a service and leave you scrambling for a back-up plan without notice. Needless to say, we had to rent a car (pooling money from the four of us), drive eight hours back to Ft Myers, pull into their unmanned and unsecured lot to retrieve our vehicles, and drop the rental car off at the local airport. I lost an entire day in Key West to share memories with my wife. I will never use Key West Express again and will let everyone know (including my local newspapers) about the sham of an AMERICAN business that doesn’t deliver (and reimburse) on services they were to provide. I DO NOT RECOMMEND!
• • •
Response from the owner - 6 months ago
We certainly apologize that the weather did turn for the worse, during your trip. Unfortunately, a sunshiny day isn't necessarily representative of sea conditions for the 120 mile trip, between ports. On the day of your trip, seas were in the 6 to 9 foot category. Our marine division watches all weather conditions and makes the call, for the benefit of all of our passengers. The Wednesday return trip was our next scheduled trip and was offered to all affected passengers. As to the type of ticket purchased. It seems that you had purchased a non-refundable fare. We offer both refundable and non-refundable tickets, The conditions of purchase are detailed throughout the purchase process, so that all passengers may purchase they type that they are most comfortable with and fits to their needs and plans.
CW Fort Myers's profile photo
CW Fort Myers
5 months ago
Great experience. Best way to visit Key West. Mr. John Barry will make you feel like a king and queen.
Response from the owner - 5 months ago
Glad that you had a great time and I'll pass your comments to John. Thanks again and have a great holiday.
Jerry Aborn's profile photo
Jerry Aborn
2 years ago
What a classy way to travel! Loved the Captain's New Jersey accent and the crew member from New Hampshire who has a mustache that is awesome. Smooth sailing each way. Loved the seating and got to watch good movies. Would have loved more food choices, especially on the way back as we would have spent a lot more money on board. We went on the tour of the Island, which while a bit pricey, provided a great introduction to the beautiful day. Will definitely go again.
• • •

Stream

Key West Express

Shared publicly  - 
 
Get out and explore Key West. Night time is MUCH different that day times!
3
Add a comment...

Key West Express

Shared publicly  - 
 
Looks to be a FANTASTIC Beach weekend...
1
Add a comment...

Key West Express

Shared publicly  - 
 
Just a little something to keep your memories fresh....
1
Add a comment...

Key West Express

Shared publicly  - 
 
Are you getting our newsletter? Sign up for deals, specials, Key West recipes and other exclusives! http://hubs.ly/H02QsGh0
4
Add a comment...

Key West Express

Shared publicly  - 
 
A little off the beaten path, but definitely worth seeing on your next trip, to Key West...
3
Add a comment...

Key West Express

Shared publicly  - 
 
Looking for a great place to stay, in #KeyWest? The Weatherstation Inn is a great choice and is close to the ferry terminal. http://hubs.ly/H02BhB70
3
Add a comment...
Have them in circles
608 people
Medi-Air Inc (Airbugz)'s profile photo
Air Key West's profile photo
Lillian Walker's profile photo
Lucinda M. Wickham Photography's profile photo
Duval Street key West's profile photo
Traders Store & Cafe's profile photo
John Jaworski's profile photo
Florida Keys Vacation Directory's profile photo
Rudy Molinet - Key West Real Estate's profile photo

Key West Express

Shared publicly  - 
 
This weeks Sunset Sunday was sent to us by Elin Mastrangelo. Thanks for sending this along and now you're Key West Express Sunset Sunday famous!!!!
3
2
Add a comment...

Key West Express

Shared publicly  - 
 
Ok, everyone think fast, what's the common or "fun" name of this tree???
6
Add a comment...

Key West Express

Shared publicly  - 
 
Are you getting our newsletter? Sign up for deals, specials, Key West recipes and other exclusives! http://hubs.ly/H02Qst80
3
Add a comment...

Key West Express

Shared publicly  - 
 
Are you getting our newsletter? Sign up for deals, specials, Key West recipes and other exclusives! http://hubs.ly/H02Qs0H0
2
Add a comment...

Key West Express

Shared publicly  - 
 
#KeyWest #Pride is coming. June 8-12. http://hubs.ly/H02wVCL0
4
Add a comment...

Key West Express

Shared publicly  - 
 
Mmmmmmm Getting hungry for #KeyWest? We can make it happen. http://hubs.ly/H02tp4B0
1
April Riley's profile photo
 
Yum!
Add a comment...