Response from the owner - 6 months ago
We certainly apologize that the weather did turn for the worse, during your trip. Unfortunately, a sunshiny day isn't necessarily representative of sea conditions for the 120 mile trip, between ports. On the day of your trip, seas were in the 6 to 9 foot category. Our marine division watches all weather conditions and makes the call, for the benefit of all of our passengers. The Wednesday return trip was our next scheduled trip and was offered to all affected passengers. As to the type of ticket purchased. It seems that you had purchased a non-refundable fare. We offer both refundable and non-refundable tickets, The conditions of purchase are detailed throughout the purchase process, so that all passengers may purchase they type that they are most comfortable with and fits to their needs and plans.