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Kayako

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The painful truth is: attention itself isn’t worth as much as today’s marketers, boardrooms, and beancounters think. http://hubs.ly/y0DLB90
The internet’s fleeting interest isn’t a stable source of advantage.
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Kayako

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We're looking for speakers at our next customer support meetup here in #London! http://hubs.ly/y0BxVB0 #custserv #CX
Support is always better with friends. So come join your fellow support pros after work for a fun evening of drinks and downtime. We had a great turnout last month, and we're excited for another spirited evening with our favorite support pros.  This time, we're going to open the floor to 2-3 speakers to kick off the evening with a flash talk (5- 8 minutes) about one of the following:  • How your team does support (incl. any interesting findings, ...
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Kayako

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The Ingenious Engagement Opportunity Of Live Chat http://hubs.ly/y0zfrc0
How to provide the tailored information your visitors need to make an informed decision, the impact that you can have at this time is amazing.
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How SLAs Make Customer Delight A Business Policy http://hubs.ly/y0xZpY0
Can you scale delight? This is what most customer service leaders would have you think. They’d have you think that your customer service should be on the
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Kayako

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Should Your Helpdesk Be SaaS or Self-Hosted? http://hubs.ly/y0vw-b0
The case for self-hosted has narrowed considerably over the past decade. If it was expensive to maintain a helpdesk ten years ago, it takes more manpower and
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Kayako

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Customer's not always right; is sometimes insane. http://hubs.ly/y0vdcP0
Welcome back to Behind Closed Ovens, where we take a look at the best and strangest stories from inside the food industry. Today, as promised, we have part two in our series recounting tales of truly horrible restaurant customers. As always, these are real e-mails from real readers.
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Kayako

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Why Average Handle Time Is A Terrible Metric http://hubs.ly/y0CwlW0
AHT is just one of many traditional service metrics to move away from as you build an integrated support system.
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The Easy Way To Scale Your Helpdesk http://hubs.ly/y0B3Z-0
If you ask a small startup what each of their staff needs for their customer support operation, you’ll get a fairly tidy answer. As a small company, the
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Kayako

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5 Quick Ways To Support The Busy Customer http://hubs.ly/y0yX2c0
It’s essential to provide an effortless experience to move them from ‘ARGH’ to ‘ahhhh’ as quickly as possible. As both a busy person and a helper of busy people
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Worth asking, even if the answers aren't easy to hear. http://hubs.ly/y0xfxb0
Your unhappy customers know something you don't. So instead of wringing your hands, ask for their honest feedback.
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There's a proven link between live chat and customers making repeat purchases. So why aren't more businesses onboard with live chat? http://hubs.ly/y0vtC40
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It always seems to me as if what you are really saying is: "It is a problem and I forgive you for it." http://hubs.ly/y0v9ns0
Commentator Alva Noë says "no problem" is the wrong way to reply to an expression of thanks — for the simple reason that saying "thank you" isn't, or shouldn't be, a veiled way of making an apology.
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In their circles
1 person
Have them in circles
360 people
Andrew Que's profile photo
Dirk Hartmann's profile photo
Kelley Steen's profile photo
sarat duwara's profile photo
Cristian Parra's profile photo
Sabine Sharp's profile photo
Recep Erdogan's profile photo
shaun wears's profile photo
Rob Mitchell's profile photo
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1-888-212-2140, 1-415-418-3366
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The world's leading helpdesk, live chat and customer service software.
Introduction

Kayako is the world's leading multi-channel helpdesk solution that enables organizations to deliver a better customer experience and work more effectively as a team, whatever their size.

Whether over email, support tickets, self-help, live chat or voice, your customers' support history is tracked in one place and can be accessed from anywhere.

Proven, powerful and accessible support tools without the expense or rocket science.

Our solutions are available in two flavors: OnDemand (our fully-managed, secure SaaS platform) and by Download (host the product on your own web server).