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Kayako

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When Should You Fire Your Customers? http://hubs.ly/y0YmxT0
We learned this the hard way. Say NO to the wrong customers and focus on making your ideal customers successful. That's a win-win situation.
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Kayako

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How the UK Government Makes Self Service Super Easy http://hubs.ly/y0X50g0
What can a SaaS company learn from a government website? A lot, apparently. We've taken a tour, and pulled out the best ideas you can apply to your own website.
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Kayako

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How to Map a Support Journey http://hubs.ly/y0VW6k0
It can seem overwhelming to tackle the journey mapping process in your support team. We break down the process step by step using our experiences to make it
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Kayako

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What Your Net Promoter Score Isn't Telling You http://hubs.ly/y0TJ9y0
NPS surveys can capture an overall trend in customer loyalty, but the results won’t tell you WHY, leaving customer service leaders perplexed over next steps.
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Kayako

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How to Design Better Online Support to Increase Customer Satisfaction - maybe an FAQ isn't the only option?
http://hubs.ly/y0SJHj0
From tips to improve FAQ friction, to live chat support, to helping customers via Twitter, let’s dive into a topic that’s often ignored, but is critical to
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Kayako

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The Anatomy of a Terrible Support Experience http://hubs.ly/y0R6-T0
Every so often, a support scenario is so embarrassingly bad that it violates every tenet of the customer experience. Here's what we learn when we break it down.
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In their circles
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Have them in circles
382 people
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Kayako

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How We Built a Community Forum of 50,000 Customers http://hubs.ly/y0XS8w0
We talk with Gary McGrath, Head of Community Support, about how the Kayako community has changed, what made it so successful and tips for other organizations.
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Kayako

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It's Time to Retire the "Ticket" http://hubs.ly/y0WDNc0
We can’t think of customers in terms of tickets anymore - it’s no longer useful in a world of customer success that revolves around engagement, advocacy and
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Kayako

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The Road To Customer Retention Is Paved With Self-Service http://hubs.ly/y0Vs7V0
Customers want to have their case resolved quickly and effortlessly, regardless of channel. Jon Meyer explains why self service is key to customer retention.
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Kayako

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Win Jeanne Bliss' new book: Chief Customer Officer 2.0 http://hubs.ly/y0Tfnq0
Win a free copy of Jeanne Bliss' new book: Chief Customer Officer 2.0 and read an exclusive excerpt.
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Kayako

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The Help Center Health Check http://hubs.ly/y0SsXT0
Managing help center content is an important way to keep your self-service healthy and relevant. Once you get the hang of it, it becomes a part of your routine.
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Kayako

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Kayako Learns 7 New Languages http://hubs.ly/y0QF8P0
We're excited to add official support for 7 new languages in Kayako: Dutch, French, German, Italian, Portuguese, Russian and Spanish.
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People
In their circles
1 person
Have them in circles
382 people
Crescencio Xelhua's profile photo
dolly Doli's profile photo
Jyothi Rangaiah's profile photo
Leogafanha Gafanhoto's profile photo
Katie Gonzalez's profile photo
Mohamed Alkafas's profile photo
Keith Charles's profile photo
fernando Magalhaes's profile photo
francis manyi's profile photo
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1-888-212-2140, 1-415-418-3366
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The world's leading helpdesk, live chat and customer service software.
Introduction

Kayako is the world's leading multi-channel helpdesk solution that enables organizations to deliver a better customer experience and work more effectively as a team, whatever their size.

Whether over email, support tickets, self-help, live chat or voice, your customers' support history is tracked in one place and can be accessed from anywhere.

Proven, powerful and accessible support tools without the expense or rocket science.

Our solutions are available in two flavors: OnDemand (our fully-managed, secure SaaS platform) and by Download (host the product on your own web server).