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Kayako

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Bake some success into your #custserv strategy with these tips from King Arthur Flour (yeah, we love puns) http://hubs.ly/y0MwZK0
It’s unexpected and delightful to see a flour company in Vermont get customer support so right.
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Kayako

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Why WooThemes Shouldn't Have Retired Twitter Support http://hubs.ly/y0L8xx0
Twitter is not going away just because you ignore it.
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Kayako

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When there is a need for a customer service discussion, these brands try to help solve any issues by using DM on Twitter and not sending their customers elsewhere to a phone number or a form. http://hubs.ly/y0Kfl30
What not to do when trying to solve your customer’s problems on Twitter.
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Kayako

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Why Your Satisfied Customers Still Leave You http://hubs.ly/y0Jqqr0
These are the steps in the customer journey create friction and break customer loyalty.
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Kayako

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Support And The Single View Of The Customer http://hubs.ly/y0Hfm40
Remember when marketers had giant ad budgets but no one could really tell how many people were clicking? Or how much of their work actually directly led to
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Kayako

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The painful truth is: attention itself isn’t worth as much as today’s marketers, boardrooms, and beancounters think. http://hubs.ly/y0DLB90
The internet’s fleeting interest isn’t a stable source of advantage.
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Kayako

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The Only Flour Company With An Emergency Hotline http://hubs.ly/y0MwTT0
It’s unexpected and delightful to see a flour company in Vermont get customer support so right.
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Kayako

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Even Your Knowledgebase Needs A Content Strategy http://hubs.ly/y0Kvg80
When you know your audience, you can adjust the tone and style of your content to speak to users the way they wish you would.
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Kayako

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How To Say "No" Like Tina Fey http://hubs.ly/y0K68z0
For those support reps looking for a way to never to say no to a customer, here’s an idea from Tina Fey’s world of improv to add to your arsenal.
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Kayako

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What Goes Into A Knowledgebase Audit? http://hubs.ly/y0J2vy0
Regular audits pay for themselves over time. Building audit time into your support operations is cheaper than fielding individual support requests.
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Kayako

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What Would Happen If You Quit Phone Support? http://hubs.ly/y0FRc_0
With more customers avoiding the phone, fewer companies are offering phone support. If you want to phase out phone support, here are the next steps for you.
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Kayako

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Why Average Handle Time Is A Terrible Metric http://hubs.ly/y0CwlW0
AHT is just one of many traditional service metrics to move away from as you build an integrated support system.
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People
In their circles
1 person
Have them in circles
370 people
Cristian Parra's profile photo
Nixon koech's profile photo
Mohamed Alkafas's profile photo
Agencia Web y Graf's profile photo
Kari Schneider's profile photo
shyam webb's profile photo
Iurie Cosulean's profile photo
Sabine Sharp's profile photo
Alison Pepper's profile photo
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1-888-212-2140, 1-415-418-3366
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The world's leading helpdesk, live chat and customer service software.
Introduction

Kayako is the world's leading multi-channel helpdesk solution that enables organizations to deliver a better customer experience and work more effectively as a team, whatever their size.

Whether over email, support tickets, self-help, live chat or voice, your customers' support history is tracked in one place and can be accessed from anywhere.

Proven, powerful and accessible support tools without the expense or rocket science.

Our solutions are available in two flavors: OnDemand (our fully-managed, secure SaaS platform) and by Download (host the product on your own web server).