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KANA Software
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KANA Software

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Watch our latest video in the CIO Best Practices Series and learn how customer experience can help your company's bottom line. http://ow.ly/CVZyY #CX #custserv
Welcome to our video series for CIOs. These short videos reveal trends Forrester Research has seen in the market place and highlights how you can make this work to your advantage, and ensure your systems and processes remain agile for the future. Video 1: Watch Video » ...
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KANA Software

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Read the latest +Loyalty360 blog from Verint's Nancy Porte on the importance of National Customer Service Week and what it teaches us about creating successful customer experiences. #NCSW14  
This month, we not only celebrate Customer Service Week, but also an annual Customer Experience Day. Given our industry, these “holidays” give us a great excuse to pause and acknowledge the professionals and organizations that make efforts to improve customer interactions and business processes. Across the industry, there are experts, professionals and organizations as a whole that work to build customer-centric cultures that understand customer ...
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KANA Software

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Latest Loyalty360 blog post from Verint's Nancy Porte on what Customer Service Week teaches us about creating successful customer experiences. #NCSW14  
This month, we not only celebrate Customer Service Week, but also an annual Customer Experience Day. Given our industry, these “holidays” give us a great excuse to pause and acknowledge the professionals and organizations that make efforts to improve customer interactions and business processes. Across the industry, there are experts, professionals and organizations as a whole that work to build customer-centric cultures that understand customer ...
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A great quote from +Shep Hyken 
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Video 3 is ready in our Agent Desktop Best Practices Video Series! In this short clip we discuss connecting your applications and making agents more efficient. Watch now.
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Steven Thurlow and David Moody delivered amazing talks at our key-note this morning addressing emerging industry trends and upcoming product launches! #KANAConnect  
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A few photos from our kick-off reception held last night on the top floor of the Grand Hyatt Hotel. #KANAConnect  
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KANA Software

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Are you taking your customer experience program to the next level? Join the webinar on 10/23 to learn how! http://ow.ly/CVZrK
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What does customer service mean to +Verint Systems  and +KANA Software? Watch this short video to learn more!
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Kate Leggett of +Forrester Research gives a great summary of her time at #KANAConnect  and what the combination of +Verint Systems and +KANA Software means! #custserv #optimization  
KANA Software (a Verint Company) was kind enough to invite me to their user conference on September 19-20. The event was packed with product, strategy, and customer information. A good number of industry- and independent analysts attended, including Forrester's Ian Jacobs. Here are my thoughts: ...
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Read a great article just published in CMS Wire where +Verint Systems SVP Marketing, Ryan Hollenbeck, discusses the many benefits of acquiring KANA!
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Finishing a successful Day 1 of Connect with a lovely dinner at Twenty Five Lusk
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People
In their circles
109 people
Have them in circles
252 people
Tilly Davies's profile photo
Your People Professionals's profile photo
Salih DEMİRCAN's profile photo
MAAG Projekt Agentur's profile photo
InfoQuestUK's profile photo
EMCM NUTRACEUTIQUE's profile photo
Commence CRM's profile photo
Frank Gilbane's profile photo
Social Media Stream's profile photo
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1.800.737.8738
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Experience Counts
Introduction
At KANA we understand the value of great customer service experiences. As a recognized leader for customer service software solutions, for more than 20 years we’ve focused on helping over 900 large enterprises and mid-market organizations to deliver both differentiated and personalized experiences that count.