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Julie Grayson-Dukes
Worked at American Funds
Attends Austin Community College
Lived in Austin-ish, TX
87 followers|44,349 views
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Julie Grayson-Dukes

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So Grim and Tobey went to live in a Buddhist temple...
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Julie Grayson-Dukes

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+Tia Marie  is my best friend and I love her dearly. BFF FOREVZ.
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A picture of Halsey from our visit with Aunt Erica and cousin Hayden today.
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At this rate, I will die before I finish this project. HA HA WHICH ONE?
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Don't. You. DARE.
(I have way too many projects already!)
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Recently I went rock wall climbing... For not having done it in several years, I surprised myself by making it to the top on my first attempt. I broke the first rule of Climb Club though and used my forearms more than my legs. Today, I am paying for it - OUCH.
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Have them in circles
87 people
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Julie Grayson-Dukes

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It's about time. [ :
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It was quite a story.
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Happy Birthiversary +JayMezz Grayson !
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Still waitin' for that call bro! <3
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These pumpkins = SO AWESOME!
 
Halloween is over, but the candy might last for ages! What are you looking forward to next?
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How beautiful and lovely.Not to mention, I adore Anne Hathaway.
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Why, yes. That is a snake on my back porch!
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I KNEW YOU'D SAY THAT.
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People
Have them in circles
87 people
Chibi Jeebs's profile photo
Kwik Kar's profile photo
Eric Mahlstadt's profile photo
Andria Blizzard-Nichols's profile photo
Robin Farr's profile photo
JayMezz Grayson's profile photo
David Outlaw's profile photo
Logan Dukes's profile photo
Rachel Henderson's profile photo
Work
Skills
technical writing, editing, customer service, customer support, support specialist, mind reading
Employment
  • American Funds
    Technical Writer, 2008 - 2011
    As a Technical Writer, I was selected to work on the department's largest and most extensive content project. One of the primary goals of this project was to redesign and standardize all of the content (7,000+ assets) published to the organization's internal website used by thousands of associates across multiple sites located within the United States. Another primary goal of this project was the creation of new assets that provided associates with relevant business policy and procedure information. My day-to-day responsibilities also included working in a team environment to make technical information clear, relevant, and easy to locate. I also acted as a template developer, content writer, and editor for various other (smaller) projects, while providing support to internal and external customers via multiple channels (e.g., email, online form submissions, and telephone) to verify information and resolve data inaccuracies.
  • American Funds
    Fund Representative, 2005 - 2011
    As a Fund Representative, I worked closely with brokers and shareholders in a high-volume, fast-paced call center atmosphere to ensure their inquiries were logged and resolved in a timely and accurate manner. I also processed and managed thousands of written inquiries from brokers and shareholders on a weekly basis. Additionally, I served as a personal contact for brokers who handled complex client accounts and coordinated and facilitated the establishment of new investment accounts and retirement plans while safeguarding confidential customer data by monitoring, maintaining, and updating account information as necessary. In this role, I also performed reporting on a daily and weekly basis for call monitoring sessions and provided feedback to management personnel, scheduled private one-on-one meetings with other associates to provide feedback and coaching (as well as to ensure strict adherence to federal rules and regulations and company guidelines and policies), and developed training material and facilitated training classes for associates learning additional skills or advanced subjects.
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
Austin-ish, TX - San Antonio, TX - DFW area and NE portions of TX - Pensacola, FL - Fort Meade, MD - Alice Springs, NT, Australia - Perry, OK - The Moon
Story
Tagline
Technical Writer Extraordinaire and Client Support/Customer Service Superhero
Introduction
I am a passionate, tenacious, and detail-oriented technical writer who utilizes a collaborative approach to overcome information gaps and produce high-quality, high-value content for my intended audience (only uses her superhero powers for good).

Although technical writing is my passion, in my experience, regardless of any job title I've ever held, my most primary responsibility boiled down to providing meaningful and remarkably exceptional service to others. And I'm damn good at it.
Bragging rights
Geography and Spelling Bee School Champion 1992
Education
  • Austin Community College
    General Studies, 2013 - present
Basic Information
Relationship
In a relationship
Other names
Hey Lady!, Mom?, Mom?, Mom!
Julie Grayson-Dukes's +1's are the things they like, agree with, or want to recommend.
Crunchyroll - Anime and Drama
market.android.com

Watch Japanese anime &amp; Asian Drama legally! Videos are subtitled in English.Download the app to watch the latest anime from Japan in English

Pubic Symphysis Diastasis Resources - Band Back Together
www.bandbacktogether.com

Pubic symphysis diastasis is pain due to the spreading or separation of the ligaments in the pelvic region in pregnant women.

Full circle indeed (although we're more like a Möbius strip)!
courageously-authentic.blogspot.com

I originally wrote this a decade ago. Through many sudden twists and near misses, I adore how well we've arrived at the places we are now. A

The Real Reason Women Drive Babies Off Bridges - Band Back Together
www.bandbacktogether.com

When seeking help for depression after her newborn daughter's surgery, she is left hanging.

This Is the House That Love Built
courageously-authentic.blogspot.com

I cancelled all of my appointments on Monday so I could go over to a new friends house to work on crafty things that I otherwise would not h

Happiness is not.
courageously-authentic.blogspot.com

Happiness is not elusive She does not hide, requiring you to open doors looking for her. Happiness is not jealous. She does not react to you

American Baby Names Are Somehow Getting Even Worse
deadspin.com

My wife has a subscription to Parents magazine, and the fun thing about Parents magazine is that every issue is virtually identical. Whether

Two little girls.
courageously-authentic.blogspot.com

"Clearly, you've been drinking." This was Julie's response when I texted her and told her I'd like to start up a blog together with her. You

Actions Speak Louder than Words
theborgblogger.blogspot.com

REAL TITLE: Stop the fucking whining and go do something yourself to "solve" the "problem". It is quite clear after only about, oh, five sec

This Columbus Day, let's commemorate a voyage that was even more poorly ...
www.someecards.com

Free, Funny Columbus Day Ecard: This Columbus Day, let's commemorate a voyage that was even more poorly planned than a Netflix announcement.

Clear your Google search history now
www.technolog.msnbc.msn.com

Facebook, iPhone, Twitter and Wii. Technology evolves at the speed of light. Msnbc.com's tech reporters look at the gadgets, games and innov

Vanilla bean love?
teeyamarie.blogspot.com

Anyone who knows me very well has heard me say "vanilla bean happy", which is a variety of happiness that comes about when we are older and

Story of a flower.
teeyamarie.blogspot.com

The bud has to burst for the flower to bloom. When the petals can no longer stay curled up in fetal position. When the sun rays are just too

I miss
optimisticheathen.blogspot.com

girl with razor sharp wit and intellect; classic over achiever. i&#39;m a work in progress trying to learn more about life, feed those aroun

Twitter Fan Pages by Twylah : Transform your tweets into custom brand pa...
www.twylah.com

Twitter fan pages for brands and celebrities. Get more follower engagement, quantifiable results, and actionable metrics from your Twitter e

Cab Driver Teaches Douchebag A Public LessonCab Driver Teaches Douchebag...
weknowawesome.com

If you're going to be a douchbag to a cabbie, at least be smart enough to remember your phone when you get out of the cab. Or just don't be

How Can I Be Upset With a Child That I Thought Would Die?
thestir.cafemom.com

My daughter Amelia is teething, I think, but I’m not quite sure because she&#39;s a baby, and babies can&#39;t really tell you why they&amp;

Lots of Babies ≠ Superiority - Mushroom PrintingMushroom Printing
www.mushroomprinting.com

Having kids isn't a contest: if you want two, have two; if you want five, have five. But don't gloat about how many kids you have to other p

While the construction of this building is steeped in corruption, the restoration to return the courthouse to its original grandeur was a wise decision. The building, inside and out, is absolutely breathtaking. It was great to be able to see and experience such an incredible piece of NYC history.
Public - 5 months ago
reviewed 5 months ago
2 reviews
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