Really terrible experience with Joseph Styger. Ended up paying a lot more from my own pocket that I would have been supposed to. I just felt robbed. This is what happened:
First some context. I had a tooth ache and my regular dentist being on vacation I found Mr Styger on Yelp. After reading a few positive reviews I called and ended talking with Laurie his assistant who said that I could come in the next hour. She took my information on the phone and I specifically asked if my insurance and dental plan is supported (Aetna PPO). She said it should be ok, but I insisted on being sure before I commit to take the appointment. She said she's going to check and she called me back 10 min later confirming that I would be covered.
I had my appointment, which ended up in having a root canal being done. They gave me an invoice with the detail of the full procedure and the associated costs. This was supposed to be a 3 steps procedure, removing of the nerves, then a temporary fix and a crown. The first and second appointments went well, and the dentist said I can do the crown later if I want since it's the most expensive part.
A few days after the 2nd appointment, the tooth ache started again, and I called to have it checked. My gum was bleeding and the aching was at the same location than when it first happened. I got Laurie, the assistant on the phone, and before continuing the conversation she said that I have an outstanding balance because the insurance company did not pay for everything, and that "it happens". The outstanding balance in question was almost $400!!!
I proceed to book the appointment as I wanted to get more explanation about what the problem was.
After a long conversation with Laurie where she gave me the details this is what happened:
- She told me that Dr Styger is out of the network of my insurance company which means she purposely "forgot" to mention that the first time I called and pretended that it would be ok.
- She said that they don't really know what insurance reimburse and they base it on experience. Having been to a few dentists they are generally super accurate when it comes to this sort of know-how.
- She said she could have asked for an estimate from the insurance company, but never mentioned it the first time, although I mentioned that my budget is very limited and I can't even afford the crown for now.
I went on with my appointment for the tooth ache that was still there and Mr Styger without even examining the culprit tooth concluded that I should get my wisdom tooth removed. to which I obviously said no. He then left wishing me an Happy New Year with a grin. I left, paying my outstanding balance and feeling being victim of a thief.
Long story short: Avoid going to Joseph C Styger.