JB Hi-Fi Official
2,148 followers -
Australia’s Largest Home Entertainment Retailer!
Australia’s Largest Home Entertainment Retailer!
2,148 followers
Posts
Post has attachment
Alienware Ultimate 34" Gaming Monitors
Adam Stewart: Hi. I put in a request for a replacement of a faulty product with Deb Rowland
Store Manager at JB Bourke St, last week. Still no reply. Please get back to me. Adam Stewart
Store Manager at JB Bourke St, last week. Still no reply. Please get back to me. Adam Stewart
aebhi dhillon: Hi,
I bought Google Pixel phone from Springvale Homemaker Jb Hi Fi on 20/11/16, From this year January, I started facing issues with the phone I contacted Google customer care for help. They tried to reboot, reset and more but the phone keeps on giving issues like apps crashing, screen freeze etc. From last few weeks, sometimes I was not able to answer calls or make calls as the phone was hanging and I missed very important work-related calls. I spoke to Google team again and they advise me to take the phone back to Jb Hi Fi for replacement.
Google team send me this info through email with case ids as written proof and today I went to Jb Hi Fi store with these email and Proof of purchase.
Mike from Jb Hi Fi attended us and ask me to call Google so that he can speak to cross check. Mike asked me to get the authorized return number from Google team after speaking to Google team himself. I provided that number and I showed him that email too that Google team sent at that time as per his request.
Later after waiting for 2 hours, he and store manager Stephi told me that they need this in writing from Google on Jb Hi Fi email, not mine. I called Google again and got that too for them on Jb h fi email address. After making me and my wife wait for more than 2 hours both came back from office and told me they cant refund or give a replacement as Jb hi-fi contract with Google is that phone have one-year manufacturer guarantee only whereas email from Google says it the phone is under manufacturer warranty.
Both of them insulted us in front of other customers as it was the most embarrassing moment for us that we are standing in your store with a faulty product and getting this treatment.
I asked both of them what else I can provide to you guys so that we can get resolved and at the same time Google team is on speaker phone and ready to speak to Jb Hi Fi team but both of them refused this team to chat to Google team this time.
Your staff really need to get coaching, how to talk to the customer and handle complaints as I believe they represent your company. After making the customer wait for more than two hours and in the end they said we cant do anything now.
We did not misbehave once as we both work in retail too and gave them every opportunity to help us. I asked your team that I have provided you what you asked me 2 hours back and now you are saying we cant do anything. Why you wasted our time and make us wait and gave us incorrect info.
But sorry to say after making every electronic purchase till now from Jb Hi Fi, you guys have lost us as a customer forever. This won't be million dollar loss but I assure I will share this worst customer care experience with every person we will across.
We were shocked to see the attitude of Mike and Store Manager/Duty Manager Stephi and amazed to see up-to what level Jb Hi Fi team can breach ACL rights. Under Jb Hi Fi staff code of conduct, the customer is asked to speak to the Store Manager or Duty Manager if ACL guidelines are not met but here we are disgusted to see her attitude.
We are really shocked what kind of Duty manager is appointed and what kind of examples is she setting up are for the team.
Just an FYI, we have lodged the complaint against your team breaching ACCC under Consumer Guarantees rights. We went to your store to get a replacement for a faulty product and we provided every piece of information requested by your team.
We will make sure to take this matter ahead and we will consider every channel, social media or legal platform available who can protect our rights under the law.
Thanks for your time in reading this complaint.
I bought Google Pixel phone from Springvale Homemaker Jb Hi Fi on 20/11/16, From this year January, I started facing issues with the phone I contacted Google customer care for help. They tried to reboot, reset and more but the phone keeps on giving issues like apps crashing, screen freeze etc. From last few weeks, sometimes I was not able to answer calls or make calls as the phone was hanging and I missed very important work-related calls. I spoke to Google team again and they advise me to take the phone back to Jb Hi Fi for replacement.
Google team send me this info through email with case ids as written proof and today I went to Jb Hi Fi store with these email and Proof of purchase.
Mike from Jb Hi Fi attended us and ask me to call Google so that he can speak to cross check. Mike asked me to get the authorized return number from Google team after speaking to Google team himself. I provided that number and I showed him that email too that Google team sent at that time as per his request.
Later after waiting for 2 hours, he and store manager Stephi told me that they need this in writing from Google on Jb Hi Fi email, not mine. I called Google again and got that too for them on Jb h fi email address. After making me and my wife wait for more than 2 hours both came back from office and told me they cant refund or give a replacement as Jb hi-fi contract with Google is that phone have one-year manufacturer guarantee only whereas email from Google says it the phone is under manufacturer warranty.
Both of them insulted us in front of other customers as it was the most embarrassing moment for us that we are standing in your store with a faulty product and getting this treatment.
I asked both of them what else I can provide to you guys so that we can get resolved and at the same time Google team is on speaker phone and ready to speak to Jb Hi Fi team but both of them refused this team to chat to Google team this time.
Your staff really need to get coaching, how to talk to the customer and handle complaints as I believe they represent your company. After making the customer wait for more than two hours and in the end they said we cant do anything now.
We did not misbehave once as we both work in retail too and gave them every opportunity to help us. I asked your team that I have provided you what you asked me 2 hours back and now you are saying we cant do anything. Why you wasted our time and make us wait and gave us incorrect info.
But sorry to say after making every electronic purchase till now from Jb Hi Fi, you guys have lost us as a customer forever. This won't be million dollar loss but I assure I will share this worst customer care experience with every person we will across.
We were shocked to see the attitude of Mike and Store Manager/Duty Manager Stephi and amazed to see up-to what level Jb Hi Fi team can breach ACL rights. Under Jb Hi Fi staff code of conduct, the customer is asked to speak to the Store Manager or Duty Manager if ACL guidelines are not met but here we are disgusted to see her attitude.
We are really shocked what kind of Duty manager is appointed and what kind of examples is she setting up are for the team.
Just an FYI, we have lodged the complaint against your team breaching ACCC under Consumer Guarantees rights. We went to your store to get a replacement for a faulty product and we provided every piece of information requested by your team.
We will make sure to take this matter ahead and we will consider every channel, social media or legal platform available who can protect our rights under the law.
Thanks for your time in reading this complaint.
CYRIL Das: I tried booking macpro - the delivery was Aug 18. I went through the process of credit card but 2 tries latter I was back to square one - did not process the order. Is there away that You guys can track what is going on ...............
Cyril Das
Cyril Das
Add a comment...
4
1
Post has attachment
Seagate Game Drive Hub for Xbox (8TB) @ JB HIFI
aebhi dhillon: Hi,
I bought Google Pixel phone from Springvale Homemaker Jb Hi Fi on 20/11/16, From this year January, I started facing issues with the phone I contacted Google customer care for help. They tried to reboot, reset and more but the phone keeps on giving issues like apps crashing, screen freeze etc. From last few weeks, sometimes I was not able to answer calls or make calls as the phone was hanging and I missed very important work-related calls. I spoke to Google team again and they advise me to take the phone back to Jb Hi Fi for replacement.
Google team send me this info through email with case ids as written proof and today I went to Jb Hi Fi store with these email and Proof of purchase.
Mike from Jb Hi Fi attended us and ask me to call Google so that he can speak to cross check. Mike asked me to get the authorized return number from Google team after speaking to Google team himself. I provided that number and I showed him that email too that Google team sent at that time as per his request.
Later after waiting for 2 hours, he and store manager Stephi told me that they need this in writing from Google on Jb Hi Fi email, not mine. I called Google again and got that too for them on Jb h fi email address. After making me and my wife wait for more than 2 hours both came back from office and told me they cant refund or give a replacement as Jb hi-fi contract with Google is that phone have one-year manufacturer guarantee only whereas email from Google says it the phone is under manufacturer warranty.
Both of them insulted us in front of other customers as it was the most embarrassing moment for us that we are standing in your store with a faulty product and getting this treatment.
I asked both of them what else I can provide to you guys so that we can get resolved and at the same time Google team is on speaker phone and ready to speak to Jb Hi Fi team but both of them refused this team to chat to Google team this time.
Your staff really need to get coaching, how to talk to the customer and handle complaints as I believe they represent your company. After making the customer wait for more than two hours and in the end they said we cant do anything now.
We did not misbehave once as we both work in retail too and gave them every opportunity to help us. I asked your team that I have provided you what you asked me 2 hours back and now you are saying we cant do anything. Why you wasted our time and make us wait and gave us incorrect info.
But sorry to say after making every electronic purchase till now from Jb Hi Fi, you guys have lost us as a customer forever. This won't be million dollar loss but I assure I will share this worst customer care experience with every person we will across.
We were shocked to see the attitude of Mike and Store Manager/Duty Manager Stephi and amazed to see up-to what level Jb Hi Fi team can breach ACL rights. Under Jb Hi Fi staff code of conduct, the customer is asked to speak to the Store Manager or Duty Manager if ACL guidelines are not met but here we are disgusted to see her attitude.
We are really shocked what kind of Duty manager is appointed and what kind of examples is she setting up are for the team.
Just an FYI, we have lodged the complaint against your team breaching ACCC under Consumer Guarantees rights. We went to your store to get a replacement for a faulty product and we provided every piece of information requested by your team.
We will make sure to take this matter ahead and we will consider every channel, social media or legal platform available who can protect our rights under the law.
Thanks for your time in reading this complaint.
I bought Google Pixel phone from Springvale Homemaker Jb Hi Fi on 20/11/16, From this year January, I started facing issues with the phone I contacted Google customer care for help. They tried to reboot, reset and more but the phone keeps on giving issues like apps crashing, screen freeze etc. From last few weeks, sometimes I was not able to answer calls or make calls as the phone was hanging and I missed very important work-related calls. I spoke to Google team again and they advise me to take the phone back to Jb Hi Fi for replacement.
Google team send me this info through email with case ids as written proof and today I went to Jb Hi Fi store with these email and Proof of purchase.
Mike from Jb Hi Fi attended us and ask me to call Google so that he can speak to cross check. Mike asked me to get the authorized return number from Google team after speaking to Google team himself. I provided that number and I showed him that email too that Google team sent at that time as per his request.
Later after waiting for 2 hours, he and store manager Stephi told me that they need this in writing from Google on Jb Hi Fi email, not mine. I called Google again and got that too for them on Jb h fi email address. After making me and my wife wait for more than 2 hours both came back from office and told me they cant refund or give a replacement as Jb hi-fi contract with Google is that phone have one-year manufacturer guarantee only whereas email from Google says it the phone is under manufacturer warranty.
Both of them insulted us in front of other customers as it was the most embarrassing moment for us that we are standing in your store with a faulty product and getting this treatment.
I asked both of them what else I can provide to you guys so that we can get resolved and at the same time Google team is on speaker phone and ready to speak to Jb Hi Fi team but both of them refused this team to chat to Google team this time.
Your staff really need to get coaching, how to talk to the customer and handle complaints as I believe they represent your company. After making the customer wait for more than two hours and in the end they said we cant do anything now.
We did not misbehave once as we both work in retail too and gave them every opportunity to help us. I asked your team that I have provided you what you asked me 2 hours back and now you are saying we cant do anything. Why you wasted our time and make us wait and gave us incorrect info.
But sorry to say after making every electronic purchase till now from Jb Hi Fi, you guys have lost us as a customer forever. This won't be million dollar loss but I assure I will share this worst customer care experience with every person we will across.
We were shocked to see the attitude of Mike and Store Manager/Duty Manager Stephi and amazed to see up-to what level Jb Hi Fi team can breach ACL rights. Under Jb Hi Fi staff code of conduct, the customer is asked to speak to the Store Manager or Duty Manager if ACL guidelines are not met but here we are disgusted to see her attitude.
We are really shocked what kind of Duty manager is appointed and what kind of examples is she setting up are for the team.
Just an FYI, we have lodged the complaint against your team breaching ACCC under Consumer Guarantees rights. We went to your store to get a replacement for a faulty product and we provided every piece of information requested by your team.
We will make sure to take this matter ahead and we will consider every channel, social media or legal platform available who can protect our rights under the law.
Thanks for your time in reading this complaint.
Add a comment...
4
1
Post has attachment
Post has attachment
Post has attachment
Osmo Coding Awbie Game
Nidhi Chauhan:
Add a comment...
1
Post has attachment
Post has attachment
Post has attachment
Osmo Creative Kit with Mirror & Stand
Add a comment...
1
Post has attachment
Healthy Home Coach, The Smart Indoor Climate Monitor
Add a comment...
3
2
Post has attachment
Netatmo Presence Revolutionary Outdoor Security Camera
Add a comment...
1
Looks like you've reached the end
Looks like you've reached the end
Unable to load more. Retry
Wait while more posts are being loaded