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jason Patten
Works at M3 Accounting
Attends DeVry University
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jason Patten

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Good morning / Good day. Is there any activity or life for this community? I haven't seen any posts.

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jason Patten

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OK Fellow Guru's Here is a question for you as I seem to have hit a wall once again. I Apologize for the length of the post but am trying to get a complete picture if possible. If you have any ideas I would appreciate any help. The total number of people affected is relatively small, but nothing seems to make a difference.

We operate a Very heterogeneous environment providing an accounting Application to the hospitality Industry. I have multiple users that when they are attempting to print will be able to print anywhere from 2-10 print jobs (sometimes more) when the printer mapped in their Session will Go "Offline". The printer on the client device is still online and still printing locally, it is just in the session it shows as offline and any additional print jobs simply queue up. THe only fix so far is for them to Log off and log back on. This appears to happen primarily to HP laserJet printers, but that may because a majority of our clients use HP printers. I have seen it occur with Canon Printers as well (UFRII drivers and PCL both). Clients are running everything from Window7 through WIndows 10 though this issue goes back to windows XP as well. The clients have the Citrix receiver and have been seeing this for quite some time through Multiple iterations of the receiver.

Printers are mapped with the Citrix UPD or HP laserJet 4 driver, and in some cases the HP Universal Driver. The Driver substitution does not seem to make a difference in this issue. I am currently at a loss and no knowledge base articles I have looked seem to address this issue or have a solution provided. We have a load balanced farm over over 160 servers running Win2012 and XenApp 7.6 currently, but i have seen this going back to win we had Windows 2003 as well. 
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Does anyone out there in my circles know much of CItrix environments Particularly Xenapp 4.5 and Win2k3? Or Know someone that does know? I have a frustrating printing issue that so far has rebuffed every attempt to solve.

I have several clients that will print from within their session to the client mapped printers and then the printer will go "Offline" on the server.  On the client machine the printer is fine, but within their session the printer shows as offline and print jobs queue up.  As soon as the log out and back in they can print again.  I have been told that it only happens if they "print a lot" but I have not been able to find a threshold for "lot of printing."  These clients are using a variety of printers from HP laserJets to Canon UFRII printers.  They had no issues till they upgraded their machines to 64bit machines.   At one location the users that are running 64bit machines have this issue, but the one person with a 32 bit machine have no problem.  They are running version 13 of the Web client on the client side, but I have in the course of trouble-shooting tried everything from version 10.2 to the latest receiver version and saw no difference.  Is there any idea why this would start occurring after the update to a 64 bit OS on the client side?  Additionally in some cases the users have the Universal driver and in some they are mapped to a LaserJet 4 driver and there is no difference.
And Additional INFO
I have been assembling a list of the printers that routinely go into offline mode on the server.
So far I have the following printers:
HP LaserJet pro 400M401n
Canon MF 8280C UFRII
HP LaserJet P3011/P3015
Brother HL-2230
HP LaserJet P2055
HP Color LaserJet P2605
HP LaserJet 600 m601
HP LaserJet P3011/P3015

Brother HL-2240

In testing I have setup a dedicated server and been Loading the actual drivers for those printers on the server and re-directing users to that server only to test if the drivers are stable, and if there is an improvement.  For the most part I haven to seen any changes.  After a few print jobs, the printer goes "Offline" on the server and print jobs pile up never being spooled to the client side.   I have turned off Bi-directional support and Advanced printing options when I can but Again I have not noticed a difference.  This issue has me completely stumped.  There has to be an underlying cause, but I have been unable to find it and am not sure where to look either right now.
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In his circles
203 people
Have him in circles
167 people
Jesse Baron's profile photo
Shane Srogi's profile photo
S. D. Cambron's profile photo
Alexander's profile photo
Sylvia Westberry's profile photo
Salbjörg Rita Jónsdóttir's profile photo
Mark Peters's profile photo
Jeff Hobbs's profile photo
Alex Stoen's profile photo
Work
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Tech Support
Employment
  • M3 Accounting
    Technical Support Engineer, present
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Male
Birthday
January 2
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Married
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jpat1973 on Ingress --The resistance, protecting your brain since 2012
Education
  • DeVry University
    Bachelors of technical management, 2010 - present
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