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ipSCAPE
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The 16 must-have features for live chat implementation: http://ow.ly/z9YG30jt3kg
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[Webinar on 24/04]: Are you asked to predict the future in relation to workload? Unsure how to achieve this? Register for our webinar "How to predict the future using Workforce Management software". Register today: http://ow.ly/nXJX30jt2Fz
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[The Huddle on 19/04]: Join us for our next Huddle brekkie event taking place on Thursday 19th April, 8.00am at our offices at Level 8, 140 Arthur Street in North Sydney. We will be discussing how you can unlock your data with business analytics. Register here: http://events.ipscape.com.au/ #ipscapehuddle
ipSCAPE hosts The Huddle
ipSCAPE hosts The Huddle
events.ipscape.com.au
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Is technology wiping out call centre agents? Or are they assisting them? Find out in this article we sourced: http://ow.ly/CSP630jflYe #callcentreagents #artificialintelligence #cloudcontactcentre #callcentretechnology
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Call routing done correctly can improve the customer experience and increase sales. Find out our three methods for achieving this in our latest blog: http://ow.ly/5Cll30jlwgZ #inboundcallrouting #cloudcontactcentre
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As worldwide spending on cognitive and artificial intelligence (AI) systems may reach US$19.1 billion in 2018, the growing importance that AI has on customer service is evident: http://ow.ly/YkQk30jepAe #customerservice #artificialintelligence #artificialintelligencceai
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If you missed ipSCAPE's most recent webinar, you can still download it. Don't miss the opportunity to find out how smart your inbound call routing is: http://ow.ly/XXZV30jepsv
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Happy Easter from the team at ipSCAPE!
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Find out what the 6 vital reasons why your business may benefit from live chat: http://ow.ly/krzq30j4rfU #livechat #CustomerService #CustomerExperience
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[Webinar on 28/03]: A reminder that our webinar, "How smart is your Inbound Call Routing" is taking place on Wednesday 28th at 2.00pm: ow.ly/PsOf30j2WUC
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